Amazing customer service.Absolutely no reason anyone should be buying from Amazon for their hifi / TV. great advice given and if you sign up you receive 6 year warranty and price offers. So good.
L'entreprise a répondu
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Lisez les avis des autres
Excellent experience at Richer Sounds - very knowledgeable, helpful and accommodating team! Thank you so much for all your help, especially Alex and Malek (Tooley Street) and Tim and Joe (Chiswick)! H... Voir plus
L'entreprise a répondu
Absolutely excellent. Bought a cd player for my step mother who struggled to operate it. So malik from the shop came to her house to help. Fantastic customer service and so friendly with it. Would hig... Voir plus
L'entreprise a répondu
Wanted to buy new Cambridge audio as my model was the first one. Very supportive staff and received the A100 two days later and very happy with the price with 30% discount linked to fidelity program.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
100 Tooley Street, SE1 2TH, London, Royaume-Uni
- 0333 900 0021
4,8
Excellent
2 k avis
Demande des avis aux clients
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Terry was awesome!
11 février 2026
Réponse de Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
5* for price. 4* for promised service
Got TV at best price I could find. Chap I spoke to even chucked in next day delivery to me for free plus a further £10 off. No issues with TV. Only issue was the promised free next day delivery did not happen as had not been booked. So got TV 3 days later. Wasn't a big issue as had been prepared to wait anyway but did expect it next day & waited in all for it but it didn't arrive. Hence the 4 stars & not 5.
2 février 2026
Fantastic service
Fantastic service - ordered Saturday, delivered and ready to collect in store Monday!
Always good reliable service!
31 janvier 2026
Réponse de Richer Sounds - London Bridge
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful team
Very helpful team . They were able to source the product by next day collection.
29 janvier 2026
Réponse de Richer Sounds - London Bridge
Thanks for your kind review, we look forward to your next visit.
Very Helpful Team
Bought some equipment for my brother and received excellent help from the Team.
Highly recommend!
28 janvier 2026
Réponse de Richer Sounds - London Bridge
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great experience purchasing my Kann…
Great experience purchasing my Kann Ultra ..arrived in store a day early and the shop were quick in letting me know. Very efficient thank you
24 janvier 2026
Réponse de Richer Sounds - London Bridge
Thank you for your wonderful feedback
ACCESS TO ACCOUNT PROBLEM & PURCHASE OF NEW LG OLED
I could not access my online account with Richer Sounds to purchase a new LG OLED. Cloudflare on trying to enter kept reverting back to the start of the process. I therefore used the telephone system and London Bridge took my order and delivered on the 27th January, three days after receipt of stock.
Many thanks Malik.
The account problem was successfully resolved by Tom (Customer Services Manager) and his team.
Tom took the time and the trouble to call me on a number of occasions which I really appreciated.
I found out that the company had renewed their online customer accounts in 2024 and I had to re-register my account. To do this one of the team suggested Cloudflare may work if I cleared cookies. By allowing cookies as a one time event I was able to re-register my account.
Many thanks Tom and your team.
They are passionate about providing a really good service.
The TV is, so far, a work in progress as I find out about how to use the new features.
9 janvier 2026
Avis spontané
Réponse de Richer Sounds - London Bridge
Thank you for your 5 star review!
Réponse de Richer Sounds - London Bridge
Thank you for your wonderful feedback
Réponse de Richer Sounds - London Bridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent value and service
Helpful knowledgeable staff with an extensive track record of offering great prices and customer service. I’ve been a customer for over 30 years and am always happy with my experience.
12 janvier 2026
Réponse de Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good Quality Record Players
Bought a record player for a friend here, the staff were very helpful and helped me pick out the perfect gift.
The record player itself works great and my friend has been really enjoying it.
25 octobre 2025
Richer Sounds of a PLX 500
As someone who has loved high quality Hi-Fi and the respective listening experience, I have been a Richer Sounds shopper, for nearly as long as the brand has existed.
This trip started with pointing out to my companion, the site of the original store, London Bridge walk.
We were warmly welcomed for my collection of a Pioneer PLX 500 turntable (my first for over 20 years).
With Alex facilitating a request to use the demo room, allowing my 9-year old niece to spin her first piece of vinyl! She was enthralled by both the listening experience and “green” circle of vinyl, confirming that she loved the tune and sound.
Alex very kindly created a handle for the journey and we took the long and “heavy” route home, jointly setting up the new deck and playing another “first” disc!
I have since added a new dedicated Phono board to my Arcam A22 and whilst reviews vary, I am personally enjoying great balanced sound, with decent low bass weight at low volume levels. Also not detecting any rumble, which was one of the risks of going from belt to direct drive.
My niece enthusiastically confirmed that yes, she would like my older player, a maintained Project Debut (new cartridge, belt and anti-skate weight). Given I bought her the RSD 4x coloured vinyl issue of Oasis’ Time Flies, I believe I know what her first listen will be!
Big thank you to Alex and the team, for making a simple collection, a very memorable experience…with some good advice in the real secondhand value of my Arcam A22 DAVE. You have gained a new younger Richer Sounds fan and kept the loyalty of a much an older one!
15 janvier 2026
Great service and great price
Great service and great price
Very happy with my LP8X Turntable it sounds amazing and the electric cue lift is great!
15 janvier 2026
Réponse de Richer Sounds - London Bridge
Thank you for your 5 star review!
Good service, good value
9 janvier 2026
Réponse de Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service and as it was raining…
Excellent service and as it was raining I was given a new umbrella.
9 janvier 2026
Réponse de Richer Sounds - London Bridge
Thank you for your 5 star review!
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