Richer Sounds - London Bridge Avis 

very helpful staff and remarkably swift delivery of goods

Ordering was relatively straightforward, though using a third party app for payment a bit of a pain. The store had no control over delivery dates, so item was delivered next day, great except the courier DPD advised delivery 45 minutes beforehand, so we were out! All recovered safely, despite no advice from courier that the item had been left.

First class customer service! Thank you

Helpful, responsive and friendly telephone agent (Robin), who displayed the companies genuine commitment to best price matching and ‘partnering’ with lifelong customers. He helped me to identify the products that best met my needs, taking full account of value for money. Order and delivery as promised, at a better price than I could find anywhere else. Superb

Alex was super helpful, knowledgable and not pushy. When asked questions he was honest and I felt heard
Thank you

I got the right product at the right price having been referred by a sister store. Service could have been more alert to my lack of knowledge.

Great product, good price, efficient and easy pickup arrangement. The store telephoned me to say when it had arrive. Polite and friendly. Next day it had arrived

I've been using Richer Sounds for Decades and TRULY believe you are the best Retail Business in London.
And that's ALL Retail.
Not just Electronics goods.
God Bless You All.
Have a wonderful Christmas and so many other Retail Business's would do well to take note of how GREAT Richer Sounds are.
Both Staff knowledge and helpfulness are truly exemplary.
Ps : Lend us a fiver !!
haha !!
Thank you all again-
Andrew Cox

Knowledgeable staff. Good prices.

Very knowledgeable staff, that made my shopping experience very pleasant.

The original product I ordered turned out to be faulty but there was no hesitation in taking it back. I then decided I wasn't happy with the quality of it and asked if it was possible to go for a different product instead. Again there was no hesitation in agreeing to this and the new item arrived very shortly afterwards, which is working perfectly!

Superb customer service from Terry. New Technics turntable developed a fault and he sent me a replacement which arrived the following day, no questions asked. Also refunded the difference on another retailers lower price, after I’d bought it. Absolutely fantastic from Richer Sounds

Used demo room to compare products.
Bought an amplifier but it would not work. phoned shop, a replacement was sent and the original collected. All working fine now, minimal hassle to replace faulty product.

The London Bridge Team could not have been more helpful with their valuable advice regarding my purchases. All steps were very satisfactory.

It was like reuniting with an old friend. Haven't needed to shop here for over 20 years because everything I purchased from the Romford store still working. The standard of service, knowledge and products just as good. Thank you

Lovely shopping experience and great product

Super helpful, friendly knowledgeable staff.

Very proffessional, quick and effectivr customer service. I will recommend this business.