IMO it is difficult to get impartial, direct and easy to understand product information when buying tech. Luckily for me, Piers from the Richer Sounds Maidstone branch guided me to select a proje... Voir plus
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Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a... Voir plus
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I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price m... Voir plus
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Excellent service and guidance on what product to buy. Staff were both professional and productive in meeting my requirements. The product wasn't what I would have bought on my own but I'm extremely h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
17 Earl Street, ME14 1PL, Maidstone, Royaume-Uni
- 0333 900 0062
4,9
Excellent
2 k avis
Demande des avis aux clients
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Honest and helpful willing to listen…
Honest and helpful willing to listen great value for money keep it up!!!
17 mai 2026
Réponse de Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
From talking to Ben at the shop who was…
From talking to Ben at the shop who was very friendly and helpful to the ease of ordering my tv and extremely fast delivery would highly recommend
16 mai 2026
Réponse de Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Cambridge audio mnx10
I purchased a Cambridge audio mnx10 streamer which was available as a clearance item it was immaculate condition but unfortunately the aux terminals had a faulty connection. The Maidstone store was very helpful. Shame to miss out as there were no more available.
7 mai 2026
Réponse de Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Expert customer service - Projector & Screen
IMO it is difficult to get impartial, direct and easy to understand product information when buying tech. Luckily for me, Piers from the Richer Sounds Maidstone branch guided me to select a projector and screen that matched my requirements. Safe in the knowledge we had filtered to the right product, the price he gave me was by far (£250 cheaper) than all the other so-called online discount stores.
I would recommend Piers to anyone else needing expert customer service.
Best,
Sean
20 mai 2026
Avis spontané
Réponse de Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
As always Richer Sounds do exactly as…
As always Richer Sounds do exactly as it says on the box.
Extremely helpful carriered out exactly what I asked for. Thank you.
21 avril 2026
Réponse de Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Excellent service and guidance on what…
Excellent service and guidance on what product to buy. Staff were both professional and productive in meeting my requirements. The product wasn't what I would have bought on my own but I'm extremely happy with the outcome.
13 mai 2026
Réponse de Richer Sounds - Maidstone
Thank you for your 5 star review!
Réponse de Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Went in after Canterbury hifi shut and…
Went in after Canterbury hifi shut and found these to be very knowledgeable and helpful… as well as suggesting the right equipment to add to my units … when it is time for me to buy more I will be taking the journey to them…. Thanks
12 mai 2026
Réponse de Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds is the best retail experience, bar none
In my opinion Richer Sounds is the best retail experience I have ever had
Knowledgeable staff, genuine interest and brutal honesty - exactly what you'd want
28 novembre 2025
Réponse de Richer Sounds - Maidstone
Thank you for your wonderful feedback
Richer Sounds Maidstone advice
Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a UK produced Cello 55 inch TV based on his advice. Although not a normal mainstream brand this TV is excellent for my needs and has a 7 year guarantee and is UK produced. So good advice and good product.
7 mai 2026
Réponse de Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Nice and Easy
Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch
7 mai 2026
Réponse de Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Highly Recommended!
I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.
23 avril 2026
Réponse de Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
After an order.
After an order, and a mistake on my behalf in relation to projector throw, these guys reimbursed without issue. The phone assistance and staff were incredible all round and I wouldn’t hesitate to return in the future.
5 mai 2026
Réponse de Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Less Tech speak please. !
I must say. I walked in shop door, intending to buy the LG I had chosen.
As I had purchased previously !
Salesman was good. But baffled me me with “ Tech speak “
That went over my head. Lol
4 mai 2026
Réponse de Richer Sounds - Maidstone
Thank you for taking the time to leave your review and for the constructive feedback.
We’re all a bit guilty of getting carried away when we’re passionate about the products, so it’s a good reminder for us to keep things clear and easy to follow, and I've already fed this back to the store to take on board.
Thanks again for your custom, and we hope to see you again soon (and aim for that full five stars next time!).
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
As usual Richer Sounds are fantastic to…
As usual Richer Sounds are fantastic to use. Overall service spot on
30 avril 2026
Réponse de Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
LG 55" COLOUR TV I received complete satisfaction…
I received complete satisfaction -within two days-after reporting a problem with my Remote Control.
The polite, friendly, helpful, service during my phone call and the next day receiving a replacement, despatched by post, rectifified the fault. I am also very pleased with my LG TV, the picture & definition is fantastic. Many thanks to the helpful Richer Sounds team assisting in a speedy result.
29 avril 2026
Réponse de Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Ben and all the staff were very kind
Ben and all the staff were very kind, helpful and extremely knowledgeable. Impeccable service. I could not want for a better customer experience.
24 avril 2026
Réponse de Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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