The staff were very friendly and explained everything about the product I was browsing. I initially tried to pay by card, but they do not accept international cards, so I had to pay in cash instead... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it ne... Voir plus
L'entreprise a répondu
The help and advice I received from Matt was probably the best I have ever received from anyone in a store. I really appreciated his assistance. If I was to give him marks out of 10 I would give him... Voir plus
L'entreprise a répondu
Outstanding service from the Manchester team. Ryan was patient and very informative with my purchase. Very pleased with the price, and believe me I DID shop around - and quite confident that not o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
268 Deansgate, M3 4JB, Manchester, Royaume-Uni
- 0333 900 0086
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
The staff were very friendly and explained everything about the product I was browsing.
I initially tried to pay by card, but they do not accept international cards, so I had to pay in cash instead. After I went to the ATM and came back, the staff kindly gave me a £5 discount, which I really appreciated.
The payment made by my card actually went through as well, but the store handled it professionally and refunded it back without any issues. Great customer service and very helpful staff overall!
15 mai 2026
Réponse de Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent delivery from the delivery…
Excellent delivery from the delivery man and excellent set up service by Paul well recommended
12 mai 2026
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Richer sounds have done well over the…
Richer sounds have done well over the years helpfull staff
10 mai 2026
Réponse de Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The help and advice I received from…
The help and advice I received from Matt was probably the best I have ever received from anyone in a store. I really appreciated his assistance. If I was to give him marks out of 10 I would give him 12 !
Best wishes Roger Aley.
12 mai 2026
Avis spontané
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Great experience
Great experience. I booked a demo and tried a few options. No time pressure, and backed by a 14 days retun. Great.
1 mai 2026
Réponse de Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I thought the service was good
I thought the service was good. Matt the salesman in the shop was really helpful and the speakers I bought are very good.
1 mai 2026
Great quality product, sound lacks bass initially but with EQ it comes alive!
The design and build quality are fab.
The sound is good but after trying the DMS Labs tuning I absolutely love them now, nice and flat EQ with equal representation that sounds brilliant and characterful!
Great value for money at £179 but definitely try the labs tune (available in video 'Nothing CEO reacts to Headphone (1) reviews' at 6:56 )
P.S When the ear cups are flat they will clink together and I've read reports of them chipping away at each other, I've just popped some electrical tape where they touch and that seems to have reduced the impact :)
Notable mentions:
Paid for 6 day delivery and received it the next day which was nice!
Staff in the Manchester shop were very helpful and allowed me ample time to decide without feeling rushed, also very knowledgeable and friendly. I think it was James that helped me, (long grey hair)
23 avril 2026
Réponse de Richer Sounds - Manchester
Thanks so much for taking the time to leave such a thoughtful review, it’s of course fantastic to hear how much you’re enjoying the headphones!
We also appreciate the sharing of your tip on the ear cups, which is noted, and we’ll be sure to pass your kind words on too, especially to James. Thanks again for supporting local business, and we hope you continue enjoying your music.
The Richer Sounds team 🎶
Réponse de Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Everyone works hard to achieve complete…
Everyone works hard to achieve complete customer satisfation.
16 avril 2026
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Great record player for a beginner
Great record player for a beginner. Good quality & sound. Very informative staff.
14 avril 2026
Réponse de Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Manchester
Thank you for your wonderful feedback
Excellent advice as always!
I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it next day rather than wait til after Easter) I did buy a RCA cable from RS in Manchester. Very pleased with the cable & the advice I received from the team was superb as always.
6 avril 2026
Réponse de Richer Sounds - Manchester
Thank you for your wonderful feedback
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
I order mostly on line but the service…
I order mostly on line but the service is always fast
2 avril 2026
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review!
Outstanding service from the Manchester…
Outstanding service from the Manchester team.
Ryan was patient and very informative with my purchase.
Very pleased with the price, and believe me I DID shop around - and quite confident that not only this was the cheapest price in the UK but with the 6 year warranty and brilliant customer service this was a cracking deal.
Speedy delivery with 2 great guys too.
22 mars 2026
Réponse de Richer Sounds - Manchester
Thank you for your wonderful feedback
Lovely friendly knowledgeable team
Lovely friendly team.
Matt was very helpful and very knowledge too. I will definitely be back. Thanks.
14 mars 2026
Avis spontané
Réponse de Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Staffs are friendly and helpful
Staffs are friendly and helpful. Checked everything which I want to know. Help me to make the best decision and purchase.
26 mars 2026
Réponse de Richer Sounds - Manchester
Thank you for your wonderful feedback
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.