I visited Richer Sounds Manchester to get some headphones for my phone. Being in-ear phones I was looking for they obviously cannot be demo tested. The staff could not have been more helpful in des... Voir plus
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Lisez les avis des autres
Visited the Manchester shop and found all my enquiries answered by a guy who really was knowledgeable about the very aspect of Sonos audio. He directed me to the right product to buy to add a turnta... Voir plus
L'entreprise a répondu
An easy and excellent transaction. An excellent price for an excellent Av Receiver. I had the Yamaha RX-V6A for two years and I was never happy with it, even though I tried tweaking it many times an... Voir plus
L'entreprise a répondu
My go to solution for audio. Always very helpful and knowledgeable. Nothing is too much trouble. Staff are great with particular mention to Matt.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
268 Deansgate, M3 4JB, Manchester, Royaume-Uni
- 0333 900 0086
4,9
Excellent
1 k avis
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The quality of customer service in the…Manchester Deansgate branch
The quality of customer service in the Manchester Deansgate branch was excellent.
20 juin 2026
Réponse de Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Made a purchase of a new tv
Made a purchase of a new tv. Ryan( assistant mgr) pleasant, helpful and knew his stuff. The whole transaction went smoothly and efficiently. Highly recommended.
20 juin 2026
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review!
Easy to do business with
Easy to do business with, great turnaround, friendly staff and a discount which is always well received.
19 juin 2026
Réponse de Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
That’s me sorted
Bought the Phillips Tav3000 for a bit of fun. It’s what I wanted but after a while I wanted to upgrade it a little. (The phono quality not as good as its Bluetooth so I guessed there could be some improvement) So into my local shop in Manchester where they quickly sorted me out an upgrade stylus - audio-technica ATN3600LE. And explained why it was a better stylus - Apparently the ellipsoid shape of the needle means it snuggles into the groove better. There wasn’t one in store but one was soon delivered to my home. Anyway, definitely does sound better (clearer bass) - which was what I was looking for, so very happy.
18 juin 2026
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review!
Different stores - different offers?
I popped in based on recommendation from a friend to look at TV's. I explained I'd seen an offer on the LG website and asked about price matching. Before I'd even finished my sentence I was interrupted by the manager "can't beat that price due to their 1 year warranty compared to our 6 years". I asked if they could check the deal anyway and he said "there's no point in checking I've sold 5-6 this week and already know which offer you're referring to". Fair enough. I left not even knowing what deal they could do.
I then went to the Prestwich store and not only did they match the LG offer - they beat it by £100! So I do question why I wasn't given this treatment at the Manchester store. Maybe they deal with different margins etc but I'm questioning if this means I now need to visit multiple stores to get the best offers in future?
Edit - To be fair since making this review Richer Sounds have personally rang me apologising and said they will look into what went wrong. At the end of the day I got my TV for much cheaper than the LG website. So they seem keen to fix problems when they occur.
16 juin 2026
Réponse de Richer Sounds - Manchester
Thank you for your feedback, although I was genuinely sorry to read about your experience in the Manchester store. Our 'Price Beat' applies to any purchase made from us, regardless of which store customers visit, and has a few reasonable terms including that the competitors deal carries a similar guarantee to our own.
Of course all colleagues have the ability to strike the best deals they can on the day, and it sounds like the store manager could have handled your enquiry much more successfully as the Prestwich store were able to do, so we will follow up with him to discuss what happened in more detail.
In the meantime I will arrange for our customer service team to contact you directly to put matters right..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer by name. Richer by knowledge and experience.
Top company. Quality goods at competitive prices. Professional, friendly staff.
15 juin 2026
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Preliminary discussions…
Preliminary discussions with Matt to establish what I wanted and then great advice, great service - excellent all round. Would definitely recommend!
12 juin 2026
Réponse de Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Matt was very helpful and answered all…
Matt was very helpful and answered all my queries. The delivery men were very professional.
Matt even followed up with an email to check that everything was ok.
I am delighted with the purchase
14 juin 2026
Réponse de Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful staff and a great price
Helpful staff and a great price. What more could you ask for?!
13 juin 2026
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review!
Réponse de Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Fantastic service from Adrian and the…
Fantastic service from Adrian and the team, helped me choose the right record player by clearing explaining pros and cons of each model
11 juin 2026
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Great staff
From start to finish they was brilliant, all staff friendly & had a good sense of humour down to earth but professional with it.
Great team
Manchester store
11 juin 2026
Réponse de Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Very good experience I visited the shop…
Very good experience I visited the shop in Manchester the gentleman that I spoke to New exactly what I was after he didn’t have it in stock, but sourced the tv that I wanted and even delivered it the next day excellent customer service
10 juin 2026
Réponse de Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
Until now they have been excellent.
Until now they have been excellent.
Then I got a faulty Manhattan Aero. Manhattan were less than helpful. I ordered another which was fine.
Then came trying to return the first.
The e mail says 3 photos are required but nothing about what to do with them. Take the box in the box HUH? Does it mean the device in the box. Then plug in the box, what cardboard?
12 juin 2026
Réponse de Richer Sounds - Manchester
Thank you for your feedback although I was of course disappointed to read you received a faulty product and that resolving things with our team didn't go smoothly via e-mail. I will of course review what was sent to request collection images, to ensure any communicaton of such is as clear as it needs to be.
In the meantime I understand the collection has been arranged and that a refund will follow, of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
They may be more expensive then most…
They may be more expensive then most other options, but the customer service, support, and returns makes it 100% worth it.
If I can I always buy from them
4 juin 2026
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Wanted new bookshelf speakers to…
Wanted new bookshelf speakers to replace my 30+ year old Tannoy 607s in a smaller room. Adrian the store manager set up What HiFi award winners against DALI SONIK3 in the 'experience room'. Played a few tracks of my eclectic music tastes and we both agreed the DALI speakers had more depth. Adrian was really helpful, also bought some Mountson Essential Speaker Stands.
Great service, delivery postponed until I go back from holiday and DPD delivered early within the timeslot sent to me.
25 mai 2026
Réponse de Richer Sounds - Manchester
Thank you for your wonderful feedback
Friendly staff and knowledgeable
Friendly staff and knowledgeable, but didn't have much choice in store for what I wanted, only 2 products for ear buds to choose from.
8 juin 2026
Réponse de Richer Sounds - Manchester
Thanks for the great feedback about the team, although I’m sorry the range of ear buds in store was more limited than you expected, we’ll use this feedback to review our in-store selection.
I do hope you are totally happy with the items you did purchase, should you need any help of course please get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent customer service
7 juin 2026
Réponse de Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
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