Richer Sounds - Middlesbrough Avis 

An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no questions replacement sent straight out. Double perfect. Service, speed and the best price on a great product

Excellent, cheers, thankyou

Purchased in Middlesbrough Store on Thursday got my receipt & 6 year guarantee no having to register on line like some other retailers.
Tv was delivered a few days later and Shaun gave me better price than anywhere else online could not ask for better service

The service was excellent and staff were very helpful

Went on Sunday to Richer Sounds in Middlesbrough to see about a new subwoofer. Paul the store manager couldn't have been more helpful. He advised on the one I wanted, gave me a great price with free delivery and although it was ordered Sunday we got it on Monday! What fantastic service and and an awesome experience. Thank you. Will definitely go again if we need anything else, even parking outside the front, what more could you ask for.

Excellent shopping experience
Dave the Technical Sales Advisor , gave me expert advice. RS had the products I was searching for , and gave speedy delivery
Great service.

Always a pleasure to shop in the Middlesbrough store. Great advice and very helpful all round. Well played thanks

Brilliant service from Shaun in Middlesbrough. Patiently helped me with getting the right set up for me. Really happy with the price and the system. Loving my return to HiFi.

Unpushy. knowledgeable, and very user friendly. I have used Richer Sounds for over 10 years, and I would never go anywhere else.

I've been a fan and customer for decades. I contacted the store by phone was given guidance on selecting a new TV. I called into Middlesbrough on a Saturday, my new TV was delivered the following Monday. Excellent service from staff and speedy delivery.

I had a rough idea what i wanted, but I wasn't 100% sure. I emailed my local shop and Stu replied, helping me with my queries back and forth- he then ordered in the item I was looking to buy to have a look and listen to (a Fiio DM15).
It was there within a day or two, and I was left to try the gear in their listening room- no hassle, no sale pushiness or pressure- just sound advice and help when asked for.
Sure enough, I was impressed with it and was helped with the purchase, even having a VIP discount applied for me though id forgotten about being signed up for it - very helpful indeed.
At the till we were talking about MP3 players and the chaps mentioned a snowsky player they had been impressed with; it was on offer and I picked one up for my wife. Again, there was no sales push, just people who're interested in audio chatting about audio, and in the process, letting the products sell themselves.
I will always buy from RS if they stock what I'm after. Having their local knowledge and facilities allowed me to decide on what I wanted and test it with my own cd's and headphones. They allowed the making of this purchase to be well informed, tested, and right for me. 10/10

Recently bought an Eversolo Master Edition Gen 2 and was very pleased with the deal I received Shaun was a pleasure to deal with throughout the purchase providing excellent communication and great customer service I would not hesitate to use Richer Sounds again and would highly recommend them to others Great service-thank you

Great information of system and setup.

Postage was good, purchased some special edition monitor audio silver 100 7g speakers open box unfortunately no certificate of authenticity in the box,i suppose i should of asked first, fighting for one now from monitor audio direct saying that the price was good and helpful service
Update i raised a ticket with ma to clarify the certificate, they said it was only the green 50th anniversary ones that came with one and they would look into a company called audiohum and famous Google ai as they were both wrong and did apologise and look into it.with open box speakers I did ask what the warranty would be on them but had no answer yet from richer sounds

Helpful and friendly service.
Competitive price.

Friendly knowledgeable staff. Great that they beat the best price I could find.
Delivery was exceptionally fast, ordered Tues pm, delivered to my door Wed am.

Very professional and friendly service
Took time to listen to what I was after and helped grately on points I had not considered.
Would not hesitate to recommend

Always helpful and honest opinions, bought 4 tv’s over the years from these guys, never had any issues

Great experience, these guys know their stuff and can advise what suits your needs without over selling, unlike the larger electrical retailers

Highly recommended

Very good service
Really helpful staff