Richer Sounds - Newcastle Avis 

Excellent customer service as always. Been using Richer sounds for many years. Needed to upgrade our old Cambridge audio system as DAB tuner no longer viable with most stations moving to DAB+. Now we have an internet streaming unit that has excellent sound reproduction and is surprisingly easy to use.

Quick and friendly service. Staff offered to give advice about setting up my turntable and to pop back in if I needed anything else

Amazing service and advice yet again from the team at Newcastle store. I fully recommend Richer Sounds and I wouldn’t shop anywhere else for my TVs and Hi-Fi stuff.

Ethan’s help in choosing my turntable was invaluable. He answered emails and my questions promptly and invested time. When I went to choose my turntable, both Ethan and Harry were knowledgeable and made the whole experience enjoyable.

Always get a really good competitive price with excellent customer care.

Very smooth service
Professional staff in store

I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a quick response and they agreed to better the price I'd seen elsewhere. They arranged for free delivery and the whole process was very quick. The TV arrived 3 days later with the delivery team also very professional and arriving at the time promised. All in all, another excellent experience dealing with this company. Many thanks.

We went to the shop in Newcastle upon Tyne and spoke to Colin. We needed a new amplifier for our HiFi. Colin was extremely knowledgable and very friendly. Had full confidence in him helping us choose. Delivery is free and said it would take a few days but it actually came the next day just over 24 hours after we ordered. We have used these in the past many many years ago, so hence why we went there. Cannot recommend enough, excellent service and staff. Thank you

Colin ordered me a Musical Fidelity M6si in the afternoon and it was delivered the next day
He is always friendly and welcoming. Thank you Colin

For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by native English speakers, in store the staff are VERY knowledgeable and the pricing is very competitive. Ethan could not have been more helpful. Delivery was as promised.

Excellent service in shop and prompt delivery.
The 'we are are rewind' unit seems ok, bluetooth a bit fiddly to set up but getting there!

Lovely staff

I was looking to upgrade my old 90's purchased HiFi to a wireless BT setup due to my audio room refurbishment. I first visited the Newcastle store back in May to explore options for a new record deck and desk speakers. Although I had some ideas of my own from research I was open to suggestions. The Staff were friendly and helpful. Listening to my requirements and offering suggestions. My Sales Adviser Ethan advised me on several record decks and offered the use of the demonstration room to test out a pair of Ruark MR1 mk3 speakers, He explored my particular tastes and gave me a variety of artists to listen to. All in a very relaxed unhurried atmosphere. atmosphere. I explained I was unable to purchase until room refurbishment was completed, but he wrote the spec details down for me and told me to periodically check with the store for stock availability. I duly purchased the items a couple of weeks back, Ethan even helped carry the goods to the car. Excellent customer service all round from Newcastle store. Recommended!

Phoned up one day to order and collect the following day. Friendly and helpful service on both occasions.

Staff were very friendly and helpful. Very quick delivery as item was not in stock at the store.

I use richer sounds newcastle regularly for all my home cinema, hi fi equipment Dale and the guys all very knowledgeable and very helpful always a pleasure go over there

Great staff. Euan advised us and helped get the system we wanted.
Very happy with everything

Knowledgeable and helpful staff.

I was able to order my full Sony package at your Newcastle store.I took advantage of the generous discounts offered. I called in with my son and your staff member,Harry was very helpful and friendly.