Richer Sounds - Newcastle Avis 

I was steered toward my choice of amplifier by a member of local branch (Newcastle) who suggested something a little better than I was originally looking for. Sadly I think had managed to give out the wrong phone number for him to get back on, but went online and bought what he had suggested anyway (Thanks Ethan), good choice (Yamaha a-s310), complemented my set up.

Easy to order kept up to date on delivery time and the delivery was fast with no problems

Excellent customer service. Knowledgeable helpful friendly.
Impressed that Richer Sounds is employee owned

Good,unhurried advice and answered a query I had a few days after receipt of the item. I'm very happy with the product and the service provided.

Really nice staff! Couldn't be more helpful, called me to let me know when the TV was ready to collect, advised me on where to park (really useful in the centre of Newcastle upon Tyne!) and gave me a hand to carry the TV and load it into the car.

very helpful and knowledgeable staff. Only to happy to demo the speaker system we were looking at but also recommend a different brand / system that would fit our needs and give a better result (also set up a demo for this). No problem to cut some cables to the lengths we required and also recommend a turntable that would fit in with our purchase. No negatives at all.

Excellent service, knowledgeable about the turntables I was looking at. Able to collect purchase at a time suitable to me.From this first visit I would have no problem recommending to friends and family

Excellent customer support from richersounds newcastle.
All the staff were very helpful.
Bought many items from this store, their knowledge on the products and after care support is 2nd to none in my opinion and experience. A special thank you to the deputy manager who helped me with my purchase of the kef speakers.

Great service from our phone call to the tv being delivered!

We bought a Samsung 43inch TV recently.
We dealt with Euan who sorted our collection.
After many tries we couldn't get the TV to recognise our broadband router.
We rang Euan and he went above and beyond talking us through what should work to connect to broadband but still didn't manage to connect it.

He rang off and looked into how to fix the problem, rang back after 30 mins and again walked us through another process which worked.
Excellent sales and after sales care.
Brilliant

Excellent experience, bought several times from them now. Would really recommend Richer sounds

I needed advice and direction. I received both via telephone, my questions were answered quickly, recommendations made, and the transaction led to a sale shortly thereafter. Good service as always

Very helpful, welcoming and knowledgeable staff. A good experience. We will go there again and recommend them to everyone.

Richer Sounds has been go to for as long as I can remember. A first class experience every time, and real VIP membership benefits.
And with a very reasonably priced warranty extension, peace of mind for 6 years

Dealing was Harry over the phone was very smooth and easy and facilatated everything i asked for. LG G6 arrived the next day and am very happy with the 65" and sound system.

Just powered up our new Technics turntable and Argon power speakers and boy I was blown away with the quality of sound. So a big thank you to Richer Sounds especially Harry. Service was second to none and delivery was quick. I will be singing your praises to everyone,
Thank you so much
Jane and Ian

Excellent service by an extremely knowledgeable and helpful assistant. Nothing was too much trouble!

I bought a TV for my mum recently and the pre-delivery experience was excellent, mainly due to the fact I had missed a number out of my postcode and not realised till the day before. However, I got into touch with Furdeco and they held the delivery whilst I changed my postcode through RS.
On 21st September, it was delivered and I quickly saw that there was a green line in the TV screen where the panel was damaged. Again, these things happen so I contacted them and told them, they apologised and said they'd arrange a replacement to be sent out.
We are still waiting to hear about the exchange and I have had to chase twice now to find out what is going on with one reply saying the delivery company will be in touch, but no reply to the chaser email from last Wednesday (30/09).
If a faulty item is supplied then I would expect the same level of service throughout, not become an afterthought once payment has been received.

Since posting this review, RS have been in touch and apologised to my mum, offering a refund due to stock issues. They were very professional and my mum was content with the outcome so despite this whole episode, I would still consider them when I buy my New TV Around Christmas

Fantastic service from Euan - listened to what we were after, took a lot of time to show us the product in depth and really knew his stuff. Top top experience.