Richer Sounds - Reading Avis 

Keiran from customers services was great at keeping in touch and being on the ball. The relevant stores Reading and Liverpool were great.
The let down was when my 8 month tv was deemed unrepairable I was told I could have another tv but they didnt have any stock and my monies owed were only available towards another tv so even with a 6 year warranty/guarantee it wasn't a money back guarantee 😢 so be aware it is only a replacement or a credit note. I did get a replacement when I found one at Liverpool store thanks to Diego and the Lads at the Liverpool store 👍

Everything was straightforward and a very nice tv engineer came and set everything up. Very good service, thank you.

I turned up 10 mins before the shop was open and they let me in. The staff were very friendly and knowledgeable. They represented the company extremely well and to be applauded in today’s world

Very good advice,quick service,delivered tv on time.
Had to call store for help in setting up the tv,the member of staff think his name was Rory, was so helpfull .Thank you

Having a knowledgable person that you can speak to face to face about an issue is so much better than an online discussion. The problem with my turntable was resolved very efficiently. To be fair that is usually my experience at Richer Sounds Reading branch.

Always great service from reading staff
Everything is working fine and delivery from DPD very fast. The driver carried everything for me. Great sevice all around

My husband Bought a fantastic sounding soundbar but found it too complicated, setting up to work withmusic streaming services by wi fi instead of the normal Bluetooth. Spoke to the manager and staff who also struggled ,so I swapped for "normal" soundbar with Bluetooth with no quibble or delays. Excellent service dealing with old non techi person like me

I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase.

Despite opting for free postage, my Denon Receiver arrived next day & it works with glorious rich sound via my '70's Wharfdale speakers.

My only minor niggle is remote control is "intuitive" - so a bit trial & error as to what does this button do? No idea how to programme the DAB radio, but that wasn't my main reason for purchase, as my primary reason was to play my CD's again, & play them it does!

But Hey! Great sound. Thanks Richer Sounds & Luke in Telesales.

Excellent service thanks very much appreciated very good service from tom

Good advice on my purchase.

Repeat customer, should say it all.
Prompt delivery and recycle of old equipment.

Great service at Reading once again just as it always is!
With Thanks

Dave Maggs

Made an order over the phone
It seemed very drawn out and by the time I got to paying I had to rearrange to pay next day as I couldn’t wait any longer
Not too keen on how you pay over the phone via e mail
Completed purchase next day
Delivered ok 4 days later
Had to sign saying no damage on box as he took about 5 photos
Would they have even delivered if box was damaged

Great service through and through. Polite, super easy to click and collect, plus staff helped me load my car. Very attentive and knowledgeable. Superb

Richer Sounds are my go to for electronics. Super knowledgeable staff, keen pricing and fast delivery. Always first on my list.

As usual very good service and great price. I love my new projector 3,500 lumens!

I phoned up for help after my TV fell off the wall. I was quickly talked through the different options and a suitable replacement identified. They made every effort to get it delivered on the next day, but when that failed they found my nearest store and confirmed they had the item I wanted. They even opened early for me so I could get it picked up and taken home for set up. Outstanding service from start to finish.

I ordered iFi GO blu (Black/Copper) but received GO blu Air due to wrong product image on site.
Special thanks to the Head of Customer Experience for immediate response, and the Reading branch team for arranging a personal delivery.
Particular credit to the delivery colleague who arrived today at 1:15pm in 30°C heat, wearing full company fleece uniform, to complete the 1-to-1 exchange. That level of commitment deserves five stars.
Website now corrected. Highly recommend Reading branch.

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Gave me time, information & explained everything to me about what I was trying to achieve. Special shout for I think it was the assistant manager. Brilliant kind service

Great service , great deals so would certainly buy again