Richer Sounds - Reading Avis 

Made an order over the phone
It seemed very drawn out and by the time I got to paying I had to rearrange to pay next day as I couldn’t wait any longer
Not too keen on how you pay over the phone via e mail
Completed purchase next day
Delivered ok 4 days later
Had to sign saying no damage on box as he took about 5 photos
Would they have even delivered if box was damaged

Great service through and through. Polite, super easy to click and collect, plus staff helped me load my car. Very attentive and knowledgeable. Superb

Richer Sounds are my go to for electronics. Super knowledgeable staff, keen pricing and fast delivery. Always first on my list.

As usual very good service and great price. I love my new projector 3,500 lumens!

I phoned up for help after my TV fell off the wall. I was quickly talked through the different options and a suitable replacement identified. They made every effort to get it delivered on the next day, but when that failed they found my nearest store and confirmed they had the item I wanted. They even opened early for me so I could get it picked up and taken home for set up. Outstanding service from start to finish.

I ordered iFi GO blu (Black/Copper) but received GO blu Air due to wrong product image on site.
Special thanks to the Head of Customer Experience for immediate response, and the Reading branch team for arranging a personal delivery.
Particular credit to the delivery colleague who arrived today at 1:15pm in 30°C heat, wearing full company fleece uniform, to complete the 1-to-1 exchange. That level of commitment deserves five stars.
Website now corrected. Highly recommend Reading branch.

#RicherSounds #iFiGOblu #UKCustomerService #ServiceRecovery #Audiophile #CustomerExperience #FiveStarService #ReadingUK #Teamwork #Respect #Professionalism

Gave me time, information & explained everything to me about what I was trying to achieve. Special shout for I think it was the assistant manager. Brilliant kind service

Great service , great deals so would certainly buy again

Straightforward, open and clear advice on TV options. A great package offer from both RicherSounds and Samsung.

Another great experience in store from Richer Sounds. Knowledgeable staff who want to help. Happy to recommend and will continue to keep coming back

The staff was very helpful. I was buying new headphones and at first chose the wrong ones but the staff helped me to sort out the problem. Many thanks. Now I'm happy.

Great experience seeing the products, getting advice and testing them in the dedicated room. Very happy with my purchase.

Email from me to LG Customer Services
Sent: 28 May 2026 20:03
To:
Subject: LGC6 55 in tv

Ref CS44102515433

I purchased this TV online at your Reading Store on 22 May.

Your agent suggested a delivery date for the following Wednesday. BJS offered a delivery date of Saturday. I complained and this was changed to Thursday; and delivery happened exactly on time. I also asked if Kodi might be installed on this TV, and was assured that it could.

I am 87 and was wary of unpacking and setting up the TV; heavy weight and a fragile item not for me to undertake. I was told that this would cost £90 which was fine by me.

Obviously, it makes sense for delivery and setup to be on the same day. I kept asking about the delivery and was eventually by your agent that he had emailed our local branch in Cambridge to arrange this. Why was I not informed and why did I have to keep chasing this up? I rang the Cambridge branch later the same afternoon who eventually found the email and offered me the choice of them contacting the installer or me doing so direct. I chose the latter option – which worked after a fashion with me chasing him (as seems par for the course Richer Sounds) and not receiving promised phone calls. Almost by chance as he had a problem with another customer’s order which he could not complete, I found that he was on his way to us. again without saying so. I think I should take up ESP.

The installation proceeded well enough. I have an Orbitsound sound bar which works fine enough. As I am hard of hearing he suggested a new soundbar directed to aid deaf people and a different stand to raise the TV to accommodate this. He spoke to someone at your Cambridge branch who would investigate and ring me. Well, I am still waiting. He tried unsuccessfully to download Kodi which is not supported by this TV despite being me assured that it would. He charged me £110 which is different from the £90 that I was told would be the cost. I subsequently changed the sound setting to PCA for the soundbar.

I shall investigate sideloading Kodi although it seems rather complicated.

I have a Firestick containing Kodi which works perfectly on a Sony TV. I checked with Google to find that the firestick should work with the LGC6. Of course, it didn’t. I plugged it into an HDMI and tyrned on the power. The TV recognised it and then produced a deafening crackling and shattering sound which was so loud that I had to turn off the TV. Needless to say, the Firestick worked perfectly back on the old TV.

Our previous 55 inch TV has been passed on and is working perfectly.

This has been a drawn-out and distressing experience. Have I been unlucky or is this the norm for Richer Sounds?

I look forward to hearing how you intend to rectify matters.

Colin Brown

Email from me to LG Customer Services
Sent: 29 May 2026 17:04
To:
Subject: Re: [EXTERNAL] LGC6 55 in tv ~39173

Hallo David

Thanks for the reply.

Generally speaking, I am still very unhappy about the levels of communications where it seems that nobody is talking either to each other within your organisation, and then to me unless I prompt them. This is so easy and yet so fundamental.

I was told by the installer that my sound bar needed to be replaced but he still connected it using an optical cable. The sound bar was connected to my previous TV using an aux cable which plugged into an audio out port. My new TV is so primitive that it does such a port.

The soundbar is fron Orbitsound, sadly no longer in business. I am deaf and discussed this with one of their agents and he suggested using Aux to improve speeach clarity, and we adjusted the settings accordingly. Currently, I cannot access the optical setting. I am trying a hard factory reset to see if this will help. I have disconnected the sound bar and woofer in the hope that this will restore the optical setting. If not, I shall to persevere using the internal speakers whilst I explore sound bar options. I still have not heard from the Cambridge branch about this. I note that I could have got the LGUS70TR at half-price had I bought it with the TV. There is also £620 off this with selected TVs. Might mine be considered one of those, please? Are there other options please? The installer said that the stand would have to be changed to allow for the soundbar and he looked forward to seeing us again, presumably for another unspecified fee.

Having disconnected my current soundbar, I tried again with the firestick and am pleased to say that I now have Kodi.

This has been a distressing experience and I have to say had I not promised my old TV to my daughter, I would have returned the new one.

Since the Reading manager took overmatters have now been resolved. I have a new soundbar still trying to daisychain link via my Oticon TV adapter using TV and soundbar.

Well trained staff really helpful good demonstration.

I recently purchased a TV from Richer Sounds Reading and was extremely impressed with the whole experience.

The price was very competitive and represented excellent value for money, especially when compared with other retailers. The staff were knowledgeable, friendly, and took the time to answer my questions without any sales pressure. Their advice helped me choose the right TV for my needs and gave me confidence in my purchase.

The ordering process was straightforward, and communication throughout was excellent. I was kept informed of the delivery arrangements and everything happened exactly as promised.

The TV arrived just two days after ordering and was delivered in perfect condition. It was well packaged, with no damage whatsoever, and worked flawlessly straight out of the box.

An added bonus was the included six-year guarantee, which provides real peace of mind and further demonstrates Richer Sounds' commitment to customer satisfaction.

Overall, I received excellent service, a great price, fast delivery, and a quality product backed by a superb guarantee. I would not hesitate to recommend Richer Sounds Reading to anyone looking to purchase a TV or other home entertainment equipment.

I always deal with Richard Sounds - knowledgable, honest opiniun and great value for money and willing to price match - I brought a TV and it came with a longer warranty than other suppliers - seriously if you havent used them your missing out on alot of things

Timely and extremely helpful advice! I was about to order when it was suggested that for our particular needs and circumstances, an alternative product would serve our needs better!

Easy to order and delivery was prompt and easy also. Price of TV was very reasonable and competitive.

Called ahead to reserve 2 items, discussed with Steve when I got there and decided to change to a single bteer specified item - great service and advice as always

Very impressed with visit to store and the attention given by Dan. He listened to my requirements and proposed several options within my criteria as well as pointing out special deals available. Pleased with my choice. Took TV away with me and decided to defer decision on sound bar deal, but subsequently decided to proceed. When I telephoned Dan he discovered an additional reduction on the TV which he retrospectively applied so making the sound bar an even better deal. And delivered next day. Most impressed and very satisfied.