Richer Sounds - Romford Avis 

Graham knew his TVs and fully explained tech stuff to me so buying a new one was stress-free. Would recommend to others.

Whilst I have only part received my order, Richer Sounds Romford went out of their way to ensure I ordered the correct products even letting me try some demo speakers at home - Joel was extremely helpful and patient whilst I tried various options - great shop run by great people

I have used Richer Sounds a number of times and always found them to be helpful and competitive. On one occasion a few years ago, I did have a TV fail and their 6 year guarantee proved invaluable, with a quick repair service offered. I have just purchased a new TV over the phone and dealt with Ash at their Romford store. Ash offered some great advice, resulting in a better outcome for me. The delivery service was second to none too. I ordered on the Friday and the TV was delivered on the Saturday. Well done Richer Sounds.

As usual help went beyond other companies. I had several questions and staff were helpful (including looking at the manual on line) to give me an answer
Staff very friendly

A breath of fresh air !
A Genuine welcome and happy knowledgable staff my first time at a Richer sounds , won’t be my last !

The website is excellent, but the guys in the shop and their in-depth knowledge of the products they sell and their compnay are the reason I make the extra effort to see the products up close and demonstrated. A face to face service that is becoming all too rare these days.
The Website has honest in depth reviews that you can trust. For the product I wanted I was left with a very positive experience.
The prices, which tbh is the deal breaker are excellent, always competitive.
I was met with super enthusiastic & motivated employees, working for a company that cares and continues to deliver year after year.
It was nice to use Richer Sounds and not be lazy and go straight to obvious online retailers.

Manager who sold us the tv was helpful and took time to explain how the tv worked and it was a pleasure to purchase from him 88

I have always shopped with Richer Sounds and have been a customer of theirs for at least 40 years, but not at Romford.
I spoke with the manager, Steve. He is a very well informed salesperson as well as the manager, I was looking at a particular turntable that they had in stock. We had a great discussion and I also had the pleasure of listening to other elements of hifi that I may consider in the future.
The service I was given, was second to none, if you require assistance before a purchase, I would highly recommend contacting them.
Because I was also trying to get rid of a nasty earth buzz, I also decided on a phono stage that was not in stock. I received this sooner than was stated. Excellent service all round.

Being very much old school and not sure what to look for on the tech side. I found Rich.of the Romford store very helpful/patient in selecting a 50" replacement TV . Also timed delivery was spot on the following day
Graham

Staff very helpful and knowledgeable, nothing was a problem

Good price, very helpful on the phone and delivery next day! Perfect customer experience.

I received excellent advice and customer service from
Joel at Richer Sounds. Joel answered all of my questions and provided me with clear and expert advice on the purchase of my tv. Joel went over and above in advising and supporting me. I am very impressed with the high quality and standard of expertise and customer service from Richer Sounds.

Got my soundbar delivered to my home the following day. A few days later got a courtesy call too see if all is ok

Great service as always

Your knowledgable staff, my historical support of your company, I bought my first CD Player from, what was then your only store at London Bridge, and because of its ownership, general policies, and competitive pricing 👏👏👏

I had a Samsung TV fail coming up to the 6 year mark , the guarantee was great as I had the option of getting the TV repaired or a voucher I could use towards a new one. Decided to go for a mini led HiSense as a replacement and very happy with the quality of this new TV. The staff very helpful at processing the new order an dealing with the voucher etc , very pleased I had bought the previous TV with the guarantee.

On Saturday I dealt with rich I found him knowable and friendly and patient but on Sunday I went back for a bracket I wasn’t impressed I choose a cheaper bracket then the one they tried to sell me and Paul tried to tell it might not fit but I wasn’t dealing with him

Helpful, pleasant, knowledgeable staff