Richer Sounds - Solihul Avis 

I have purchased all my hi fi equipment and ot my recent purchase was perfect, l was given a very warm welcome by your staff, they are very knowledgeable regarding my purchases, delivery is excellent

Samuel, great customer service! Loving my new Sonos system! Thanks for all your support

Good price, quick and efficient delivery

Helpful advice

Staff were great and handled the sale very well, and my radio arrived the next morning!

RICHER's replaced my malfunctioning LG OLED C3 after TV engineer cancelled the afternoon before he was meant to turn up. They replaced the G3 model with the C5. I impressed by RICHER's customer service. Once the exchange was agreed the G5 TV was despatched very quickly. This was all done under the 6 year guarantee. Special thanks go Andi in Customer Service.

After discussing my options I received excellent advice which was very professional and no pressure.

Very helpful but not overbearing. Gave a really good option for exactly what we were looking for. And very pleased with what we bought. Really lovely people.

Been going richer sounds many years great advise from marcus solihull branch about hifi amps dac's really appreciate it thank you. My 65" tv great watching the snooker lol and the wife was well happy with the free brolly bloody rain lol... Daniel meegan

Had replacement LG Oled TV for set that failed after 3.5 years. Issue with new TV but Martin at Solihull sorted no problem and now very happy. 100% recommend him and his team

​I recently purchased an LG C5 OLED TV paired with a Denon Dolby Atmos soundbar, and I couldn’t be happier with the entire process.

​Even though the advice and purchase were handled entirely over the phone, the experience was flawless. The team took the time to talk me through the specs and ensured I was getting the perfect setup for my home. Not only was the expertise top-notch, but the price was absolutely unmatched nobody else came close to the value offered here.

​The service was truly second to none, proving that you don’t need to be in-store to get that famous Richer Sounds customer care. If you’re looking for premium audio-visual gear and want expert guidance from the comfort of your sofa, I cannot recommend them enough.

​Pros:
​Fantastic over-the-phone expertise
​Highly competitive pricing
​Seamless purchase process
​
Highly recommended!

As I live about 20 miles from the store, I ordered the product I required on the phone. It arrived by courier the next morning - less than 24 hours after I had made the purchase.

Speedy resolution to an issue with my new sub speaker. Great team at the Solihull branch. Thank you

First class service, experienced and knowledgeable staff who did not try to oversell and listened to our requirements. Delivery was at the time and date specified. Would definitely use again.

What I wanted was in stock and the assistant was very helpful in packaging my purchase so I could carry it out.

Very helpful in choosing my usb turntable. Also was very creative in assisting me to safely manoeuvre a large box on my trolley by tapping the box to my trolley which deserves a big thumbs up.

Knowledgeable and competitive pricing after some discussion with the store to match an online retailer price. Quick delivery. If you are agonising over what hifi to buy and want a good deal (as I was) it is worth considering Richer Sounds (Solihull).

I knew what tv I wanted richer sounds did the best price and a 6 year warranty Marcus the guy who I spoke to didn’t overstate the anti glare option I was looking for but it did surpass my expectations I’ve recommend richer sounds to family and friends for many years now I they have never let us down

Excellent initial tech advice over the phone.

Placed an order over the internet and was looking for delivery. By accident I booked click and collect. The Solihull branch were able to correct y mistake and arraged delivery. Excellent support.

Our Sony TV failed after 5 years and 2 months BUT we had bought it from Richer Sounds with an extra years free guarantee (6 years). Richer Sounds reacted quickly to check out the problem (TV beyond economical repair) and made us a fair offer to recompense us. We accepted and bought a new TV from Richer Sounds with another 6 year guarantee. We really like the way Richer Sounds do business.