Richer Sounds - Watford Avis 

The staff at Richer Sounds are great and very knowledgeable, which is good for someone like me who is not an expert and doesn’t know what to buy.
I bought a Philips TV and arranged to pick up in store.
A member of staff helped me load it into the car.

The trainee sales assistant, was friendly but professional, polite but personable and had good product knowledge combined with a great understanding of my project and what I was trying to achieve.
Stock was readily available
Transaction was smooth and simple.

The gentleman who served me was knowledgeable and helpful. I wasn’t hurried into a purchase and I came away with a product in the price range I had intended that met my needs.

The team at Richer Sounds Watford were truly exceptional.

Although I no longer live in Watford, I will always make the journey back to this branch because the level of service is consistently outstanding.

Lloyd was superb from start to finish. He kindly reserved an item for me and, when I arrived, took the time to talk me through it in detail, answer all of my questions and make sure I was completely happy before purchasing. His knowledge, enthusiasm and genuine interest made the whole experience a pleasure.

Heather, Sami and Anish were equally brilliant — incredibly friendly, welcoming and helpful, and more than happy to chat and offer advice. There was absolutely no sense of being rushed or pressured into buying anything; it simply felt like dealing with people who genuinely know their products and care about giving customers the right advice.

The whole experience perfectly sums up why Richer Sounds Watford is worth making the journey for. Fantastic knowledge, fantastic customer service and a genuinely great team.

I wouldn’t hesitate to recommend them and will definitely be back.

Your agent Sami made a great impression; the item I wanted was not in stock so he spent some time trying to trace any other source. Sami searched and found an open box item, gave me a discount and sent it to me. First class service.

The item was delivered on time but it was confusing as the updates from the courier gave the impression that it was being delivered to home rather than click and collect but all was OK in the end.

Faultless service, good price, quick delivery.

The offer, which I accepted, to allow me to collect and pay for my product in advance of their usual opening time.
That is good service.

Very helpful and making sure I picked the correct system for my room.

Honest, informative and friendly advice. Conversation with staff was a pleasure; they wanted to make sure you got the right equipment for your needs. Reminds you why in-store experience is still the best.

Very friendly and attentive service. Were happy to arrange comparison listening test in their music room.
Misdelivered one item, but were very quick to send free replacement.
Would recommend

Good time, good quality, good service. I will refer your services for my friends and definitely will use it soon again.

Came into the store today with a broken B&W. Bradley was so helpful. He found out what the issue was, steered me in the right direction to source a replacement part. He could have not been more helpful. Top customer service, highly recommended.

Wanted to part exchange but Richer Sounds were honest about the fact they couldn't offer an attractive figure due to the age. I was offered a further discount on what was the best price around. i finally sold my old unit and when I came to purchase the new Receiver the offer was honoured and the representative on the phone was efficient and delivery was arranged for next day. First class service.

Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bradley we found out the problem was with the electrics and not the projector. Excellent service. The Youth Club is very grateful. We will definitely be back when it does need replacing.

I purchased a TV on 13.8.26 which was delivered safely the following day. As a result of miscommunication re. setting up I spoke to a staff member on the phone who arranged a refund. When the TV was set up by my nephew on 15.8.26 we discovered that the legs were too wide for my TV stand. I phoned for advice on 17.8.26 and the helpful staff member arranged for a central stand to be delivered free of charge with a 5% discount. All my dealings with Richer Sounds were professional and helpful. Thank you.

Popped into the Watford branch, fantastic customer service, polite, helpful and full of knowledge when question about a pair of Sennheiser HD660s2 headphones.
After a brief listen I ordered for next day delivery, unfortunately when they arrived they were obviously not new and had been sold previously and returned. A Richer Sounds mess up (absolutely nothing to do with the Watford branch)
When i rang Watfort they where totally shocked at what had happened, I went back with the headphones the next day, replaced immediately and for my trouble of having to go back they reimbursed me a bit for my troubles, to which I then happily put towards another purchase.
Anish, Heather and I believe Luke were fantastic and the reason I will continue to purchase from the Watford branch.

A Hosking

Ordered online, seamless pick-up at store.

Easy to order on line - easy to collect next day (first time in decades of shopping with you in Watford I was able to park almost outside! Not that I think that was down to you!) and Anca in the shop was very friendly and helpful. I may not buy so much HiFi or AV gear as I once did (age, sadly...) but always think of Richer Sounds when I do.