Richer Sounds - York Avis 

2 043
TrustScore 5 sur 5

4,9

12 St Sampsons Square, YO1 8RN York, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali spe... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,9

Tous les avis

(2 043)

23 511 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The staff were friendly and…

The staff were friendly and knowledgeable. They spent time discussing our choices and suggested options. We are very pleased with our purchases which we made in store and were then delivered by lunchtime the next day.

22 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Telly's

Hi
Helped a great deal in deciding which purchase was suitable
Also answered any queries what I needed to know

20 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Joe from the Richer Sounds in York was…

Joe from the Richer Sounds in York was very polite and very helpful.
Sonos had offers on, plus a 2 year warranty. I rang Richer Sounds up and not only did Joe match the Sonos offer he discounted it a bit more too, plus I got a 6 year warranty on the sonos speakers I got from Richer Sounds in York🙂
Thank you, Joe, Aaron, and the rest of the team at the York Richer Sounds branch

26 février 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service. Was guides to the best product and kept in touch about delivery - which was quicker than anticipated!

13 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Richer Sounds always delivers

Richer Sounds always delivers on service and choice. They also really know their stuff when it comes to AV tech. If a product is available elsewhere for a few quid less, I'll still go with RS.

13 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Ordered over phone at York store

Ordered over phone at York store, was provided relevant info regarding specs before purchase by Sean. Ready for colletion as promised. Very happy.

12 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thank you for your wonderful feedback

Noté 3 sur 5 étoiles

Staff were great as usual but the tv…

Staff were great as usual but the tv was delivered 24 hours later than booked. Waited in all day wasted a day and then had to cancel and they re arrange the installer who could only fit in the installation in eight days time.

12 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thank you for leaving your feedback, I was of course sorry to read that the late arrival of the TV caused you issues. From investigation the courier fulfilled their side of things so the issue appears to be between when the stock arrived with us, and what you were told to expect.

Our customer service team will be in touch to find out more about this, with a view to resolving the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Great price very smooth transaction…

Great price very smooth transaction great friendly communication arranging store collection. Have used several times always been very good.

7 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Very helpful staff eager to talk about…

Very helpful staff eager to talk about various pieces of equipment. Knowledgeable too.

3 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistant said the item wasn't in stock at the branch but they could get one delivered to us. It arrived within 24 hours and we are delighted with it and the service we received.

5 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Great advice and saved £10 as vip

Great advice and saved £10 as vip. Delivery to home free of charge.
Many thanks

4 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

First class customer service

First class customer service, courteous and professional as always.
Genuine price matching, not just pretence and referring to terms and conditions. Wouldn’t shop for my hifi and TV anywhere else.

29 mai 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Great, knowledgeable advice.

The sales person in the shop was very knowledgeable and helpful. He gave us unbiased advice regarding our prospective purchase.

We are very happy with the items and have found his advice to be very accurate.

3 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Great service

Great service, ordered over the phone and spoke to Kevin in the York branch. Very happy to help and completed the purchase after a little difficulty with the payment going through. Ordered on a Tuesday, delivered by Thursday. A****

2 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 4 sur 5 étoiles

Great TV, but……

Superb tv (LG Qned), price and delivery were great. Only issue was with the York branch, who advised me that they had an example of the tv in store for me to view prior to purchase, but having made a special 80+ mile round trip it turned out that they only had a previous years lower spec model on display. Disappointing from a service perspective but took a punt by buying the tv online without seeing it first and have to say it is all I hoped for, so apart from a wasted journey, no real harm done.

2 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thank you for the feedback, it's good to hear you are happy with the TV of course but obviously I was very sorry to read about the wasted journey you had. I've since spoken to the store colleague you dealt with initially via e-mail, who held his hands up to the human error and has promised do better next time.

I will arrange for the store to give you a call to a call to put this right, and if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

V helpful and informative advice

V helpful and informative advice. Competitive price and a great warranty.
Welcoming retail environment

1 juin 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

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