We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... Voir plus
L'entreprise a répondu
Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... Voir plus
L'entreprise a répondu
We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was kn... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
12 St Sampsons Square, YO1 8RN, York, Royaume-Uni
- 0333 900 0084
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good shop staff know about the products…
Good shop staff know about the products bought a few items from here
23 juin 2026
Réponse de Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I popped in to the York store while…
I popped in to the York store while away with my Wife for a few days Joe an Kevin were busy but I was made welcome despite the shop being full.
Kevin became free and disussed in just enough detail not be baffled about what I was looking for.
He knew I wast buying there and then but still spent time totally unlike your usual hi fi store which just want money and done with whatever they want you to have. He surprisingly stayed in contact methodicly went through my mind changes. My Wife bought me the recommended speakers which are perfect. I have the recommended cable in post as we speak and I am saving like crazy to purchase the recommended pre amp and power amp. Basicaly what Kevin has done is show exactly what excellent customer service should look like and then go that little bit further. I have the unenviable task of managing managers who have teams of people who should be nowhere near a customer. You as Richer Sound have more than the right peson doing the job. He has totally restored my faith and from now on will get all of my tv and hi fi from Richer Sound York.Even though I manchester. Credit where credit is due.
23 juin 2026
Réponse de Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent Service
We dealt with Kevin who spent a lot of time with us listening to our requirements and demonstrating the soundbar performance. There was no pressure and we went away to check what would fit. We returned and bought the soundbar whilst it was on offer and are very happy with it.
23 juin 2026
Réponse de Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A good price for the Hisense tv and…
A good price for the Hisense tv and stand and excellent service from James who installed it
23 juin 2026
Réponse de Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
The staff were friendly and…
The staff were friendly and knowledgeable. They spent time discussing our choices and suggested options. We are very pleased with our purchases which we made in store and were then delivered by lunchtime the next day.
22 juin 2026
Réponse de Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - York
Thank you for your 5 star review!
Telly's
Hi
Helped a great deal in deciding which purchase was suitable
Also answered any queries what I needed to know
20 juin 2026
Réponse de Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Joe from the Richer Sounds in York was…
Joe from the Richer Sounds in York was very polite and very helpful.
Sonos had offers on, plus a 2 year warranty. I rang Richer Sounds up and not only did Joe match the Sonos offer he discounted it a bit more too, plus I got a 6 year warranty on the sonos speakers I got from Richer Sounds in York🙂
Thank you, Joe, Aaron, and the rest of the team at the York Richer Sounds branch
26 février 2026
Réponse de Richer Sounds - York
Thank you for your 5 star review!
Fantastic customer service
Fantastic customer service. Was guides to the best product and kept in touch about delivery - which was quicker than anticipated!
13 juin 2026
Réponse de Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds always delivers
Richer Sounds always delivers on service and choice. They also really know their stuff when it comes to AV tech. If a product is available elsewhere for a few quid less, I'll still go with RS.
13 juin 2026
Réponse de Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Ordered over phone at York store
Ordered over phone at York store, was provided relevant info regarding specs before purchase by Sean. Ready for colletion as promised. Very happy.
12 juin 2026
Réponse de Richer Sounds - York
Thank you for your wonderful feedback
Staff were great as usual but the tv…
Staff were great as usual but the tv was delivered 24 hours later than booked. Waited in all day wasted a day and then had to cancel and they re arrange the installer who could only fit in the installation in eight days time.
12 juin 2026
Réponse de Richer Sounds - York
Thank you for leaving your feedback, I was of course sorry to read that the late arrival of the TV caused you issues. From investigation the courier fulfilled their side of things so the issue appears to be between when the stock arrived with us, and what you were told to expect.
Our customer service team will be in touch to find out more about this, with a view to resolving the matter to your satisfaction..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great price very smooth transaction…
Great price very smooth transaction great friendly communication arranging store collection. Have used several times always been very good.
7 juin 2026
Réponse de Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Excellent company to do business with…
Excellent company to do business with and would definitely recommend them. Staff are superb.
8 juin 2026
Réponse de Richer Sounds - York
Thank you for your wonderful feedback
Very helpful staff eager to talk about…
Very helpful staff eager to talk about various pieces of equipment. Knowledgeable too.
3 juin 2026
Réponse de Richer Sounds - York
Thanks for your great feedback and for supporting local business.
Excellent customer service
Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistant said the item wasn't in stock at the branch but they could get one delivered to us. It arrived within 24 hours and we are delighted with it and the service we received.
5 juin 2026
Réponse de Richer Sounds - York
Thank you for your 5 star review!
Great advice and saved £10 as vip
Great advice and saved £10 as vip. Delivery to home free of charge.
Many thanks
4 juin 2026
Réponse de Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
First class customer service
First class customer service, courteous and professional as always.
Genuine price matching, not just pretence and referring to terms and conditions. Wouldn’t shop for my hifi and TV anywhere else.
29 mai 2026
Réponse de Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Great, knowledgeable advice.
The sales person in the shop was very knowledgeable and helpful. He gave us unbiased advice regarding our prospective purchase.
We are very happy with the items and have found his advice to be very accurate.
3 juin 2026
Réponse de Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Once again a very positive shopping…
Once again a very positive shopping experience. Great TV too!
3 juin 2026
Réponse de Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.