Richer Sounds - York Avis 

Big shout out to Arron for providing excellent recommendation on my subwoofer and for following up personally on the day of deliver to let me know it's on it's way and also for asking how it sounds. Excellent customer service from beginning to the end. Worth noting I initially spoke to him over a year ago, but couldn't afford it at the time, so when I re-engaged again he immediately provided support and within days decision made. One happy customer, thank you Arron!

I was extremely pleased with the effort the shop made in supplying my TV, they communicated well took a genuine interest not like a lot of online sellers that are just moving boxes. Not that it’s any fault of the shop but I am disappointed in the quality of the Samsung TV given a price tag of £650 but that isn’t the shops fault that is the manufacturers fault I had expected a better picture quality from Samsung given that price tag. I know it’s not a £2000 television but I did expect it to be better than the £300 Sony that it replaced. But to reiterate, I was very pleased with the service from the shop and would certainly recommend to other purchases and I would use the

Excellent customer service, from auditioning of products in the listening room through to hassle-free delivery. I'd definitely recommend Richer Sounds to family and friends.

Excellent knowledgeable service

Although only a relatively small purchase, staff treated me with equal respect and courtesy, giving good advice.

A streamer I had purchased decided to stop working 14 months after purchase which made it out of the original manufacture guarantee.However as Richer Sounds had given me 6 years warranty I was covered.
They were polite and dealt with it straight away so much so that I added money to the original cost and upgraded.

Knowledgeable, Helpfull Staff. First Class Service.

All the staff in York are friendly and knowledgeable,
they know the meaning of good customer care without going over the top.
I appreciate the Richer Sounds policy of donating 15% of their profits to Charity. I see this as win-win, and I am happy to recommend Richer Sounds to all my contacts.

Helpful and fantastic service. Manager was excellent and I love the products. Overall really happy :)

Great customer service. Gave me all the advice I needed and a fantastic product.

Great customer service
knowledgeable , great advice

You really can't get better than Richer Sounds.
1 item was out of stock but had it all delivered free in 48 hours.

Great staff and very knowledgeable

Pure radio/CD player was as described and easy to set up, looked good and sensible price. Arrived on stated date, simple to collect.

Amazing friendly staff member mike at York store. Highly knowledgeable,no hard sell,couldn't fault

I've used Richer Sounds previously and they were my first port of call when looking to replace my ageing television. I was given good advice, no pressure sales tactics and was left alone until I was ready to buy. Once bought, the TV was delivered ahead of schedule. I fully recommend Richer Sounds for their product expertise, advice and prompt delivery. The extended warranty is good too!

Purchased a Marantz CD player from your York store which was delivered a couple of days later. In setting it up discovered it was faulty,CD tray wouldn't go back into the machine. Rang the store who arranged a replacement immediately and am now in possession of a fully functional CD player having had the faulty one collected.This was all done within a week and I was more than happy with the service provided and will certainly continue to use Richer Sounds in the future for your excellent customer service, which is a real point of difference these days,and great choice of product. Keep up the good work!

Very helpful friendly staff.

Easy to talk to on the phone very helpful and understanding ,great fast delivery!

Brilliant customer service. Staff found the best deal for the TV that I wanted by price matching, and were extremely helpful and knowledgeable. The delivery service was very smooth and they communicated well. They came an hour earlier than scheduled but that suited me, and I’m sure if it hadn’t they would have come at the allocated time (it was towards the end of the day.) It was delivered with care and they checked that I was happy with it. They put it in the room of my choice, too. Overall, an excellent experience.

Great service as usual from the York store 5 star treatment