Arron provided excellent service when I purchased my Marantz PM6007 amplifier. He listened carefully to my needs, offered helpful advice, and understood exactly what I was looking for. Following h... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... Voir plus
L'entreprise a répondu
As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... Voir plus
L'entreprise a répondu
Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
12 St Sampsons Square, YO1 8RN, York, Royaume-Uni
- 0333 900 0084
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to order directly from the shop…
Easy to order directly from the shop delivered within a day excellent service
20 mars 2026
Réponse de Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent
Excellent, expert, pleasant, helpful advice from Kevin, who was a pleasure to do business with! I have bought equipment from Richer Sounds in York many times over the years, because they are always so good!
17 mars 2026
Réponse de Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Big shout out to Arron for providing…
Big shout out to Arron for providing excellent recommendation on my subwoofer and for following up personally on the day of deliver to let me know it's on it's way and also for asking how it sounds. Excellent customer service from beginning to the end. Worth noting I initially spoke to him over a year ago, but couldn't afford it at the time, so when I re-engaged again he immediately provided support and within days decision made. One happy customer, thank you Arron!
22 mars 2026
Avis spontané
Réponse de Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
I was extremely pleased with the effort…
I was extremely pleased with the effort the shop made in supplying my TV, they communicated well took a genuine interest not like a lot of online sellers that are just moving boxes. Not that it’s any fault of the shop but I am disappointed in the quality of the Samsung TV given a price tag of £650 but that isn’t the shops fault that is the manufacturers fault I had expected a better picture quality from Samsung given that price tag. I know it’s not a £2000 television but I did expect it to be better than the £300 Sony that it replaced. But to reiterate, I was very pleased with the service from the shop and would certainly recommend to other purchases and I would use the
16 mars 2026
Réponse de Richer Sounds - York
Thank you for your 5 star review!
Excellent customer service
Excellent customer service, from auditioning of products in the listening room through to hassle-free delivery. I'd definitely recommend Richer Sounds to family and friends.
1 décembre 2025
Réponse de Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Although only a relatively small…
Although only a relatively small purchase, staff treated me with equal respect and courtesy, giving good advice.
12 mars 2026
Réponse de Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Excellent Service
A streamer I had purchased decided to stop working 14 months after purchase which made it out of the original manufacture guarantee.However as Richer Sounds had given me 6 years warranty I was covered.
They were polite and dealt with it straight away so much so that I added money to the original cost and upgraded.
12 mars 2026
Réponse de Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Probably the best shop in York
All the staff in York are friendly and knowledgeable,
they know the meaning of good customer care without going over the top.
I appreciate the Richer Sounds policy of donating 15% of their profits to Charity. I see this as win-win, and I am happy to recommend Richer Sounds to all my contacts.
10 mars 2026
Réponse de Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful and fantastic service/fantastic shop manager
Helpful and fantastic service. Manager was excellent and I love the products. Overall really happy :)
8 mars 2026
Réponse de Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great customer service
Great customer service. Gave me all the advice I needed and a fantastic product.
7 mars 2026
Réponse de Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
The ones to go too
You really can't get better than Richer Sounds.
1 item was out of stock but had it all delivered free in 48 hours.
Great staff and very knowledgeable
28 décembre 2025
Réponse de Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Pure radio/CD player
Pure radio/CD player was as described and easy to set up, looked good and sensible price. Arrived on stated date, simple to collect.
24 février 2026
Réponse de Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Amazing friendly staff member mike at…
Amazing friendly staff member mike at York store. Highly knowledgeable,no hard sell,couldn't fault
2 décembre 2025
Réponse de Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Used Richer Sounds previously and recommend.
I've used Richer Sounds previously and they were my first port of call when looking to replace my ageing television. I was given good advice, no pressure sales tactics and was left alone until I was ready to buy. Once bought, the TV was delivered ahead of schedule. I fully recommend Richer Sounds for their product expertise, advice and prompt delivery. The extended warranty is good too!
12 novembre 2025
Réponse de Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reliable and friendly service
Purchased a Marantz CD player from your York store which was delivered a couple of days later. In setting it up discovered it was faulty,CD tray wouldn't go back into the machine. Rang the store who arranged a replacement immediately and am now in possession of a fully functional CD player having had the faulty one collected.This was all done within a week and I was more than happy with the service provided and will certainly continue to use Richer Sounds in the future for your excellent customer service, which is a real point of difference these days,and great choice of product. Keep up the good work!
3 mars 2026
Réponse de Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Easy to talk to on the phone very…
Easy to talk to on the phone very helpful and understanding ,great fast delivery!
2 mars 2026
Réponse de Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.