Ripples - Bath Avis 4

I am delighted with my new bathroom - the team at Ripples Bath listened to my needs and transformed a tired space into a shower room that meets my needs as a person of a certain age. The project was part of a whole apartment refurbishment and the team helped with many aspects including all the flooring throughout my apartment and even suggested underfloor heating and radiators for my living space which has proved to be great advice. I am really impressed with Sean, the installer introduced by Ripples and his team who brought the complete vision designed by Ripples to fruition. I am truly grateful for the service and care throughout and continued support provided by Ripples Bath along with the trades people. Thank you.

Ripples of Bath like to describe your showroom visits in terms of “First Experience” and “Second Experience” and ours were very pleasant. However, our “Subsequent Experience” was CATASTROPHIC! Without doubt some of the worst “Experiences” we’ve endured. We signed up to simultaneously modernise 4 rooms: 2 bathrooms and 2 en-suite shower rooms. Our “First Experience” was in July 2024, the work was finally completed the following June. During that time we “Experienced” unreliable delivery schedules, incorrect/broken items, delayed replacement items, lack of promised design sketches, lack of promised mood-boards, delayed technical drawings, lack of samples for material choices and a general lack of responsiveness and urgency.
The most damaging “experience” was that 3 of four room designs proved utterly unworkable in practice.
1) Massively over-optimistic attempt to squeeze a bath and separate shower into a room that was too small to comfortably accommodate both.
2) Attempt to build a false wall between a wet-room shower area and bath which again left too little workable space
3) Shower screen doors clashing with the toilet bowl
These “experiences” required significant re-design by the fitter for which, no doubt, Ripples will blame us and say that we approved the designs. That’s true but we naively trusted their “design Experience”. Also, due to a lack of reliable scheduling we “Experienced” the necessity of collecting vanity unit surfaces directly from the manufacturer, collecting furniture items from the showroom and sourcing radiators elsewhere at short-notice to avoid freezing our Christmas guests when the promised items failed to arrive from Ripples.
The final “We’re sick of Ripples Experience” was when, in response to a request for exchange of a woefully inadequate vanity unit for a more sensibly sized one, we were refused and advised, in writing, to buy a new one and sell the supplied item on eBay!
Our advice, to avoid a similar “Experience”, is simply to avoid the “Ripples of Bath Experience” altogether.

We were dazzled by the Bath showroom, enthused by the design consultant's patter and apparent knowledge, but when promise turned to performance the wheels fell off. Given that Ripples design and source, but not instal, we had expected them to build an inventory which they would supply in one, or possibly two, tranches. Instead, they delivered in dribs and drabs. A tap here, a basin there. Always piecemeal, usually late, with incomplete or confused instructions. Our plumber wasted precious (and expensive) time in journeys anticipating promised deliveries that didn't arrive - and when finally they did, they often brought more problems: a basin without a base; a cupboard whose designated location curtailed entry; tiles over or under-supplied, both incurring extra cost. At the forewarned completion date only one bathroom of four was functional. Our builders claim the delays have set them back six weeks and entailed extra labour costs running into thousands. This isn't service - it's sabotage.

Ripples (Bath) should take more responsibility for installers it recommends, Our recommended installer's team managed to put a foot through a hallway ceiling from the bathroom above, caused a leak in the same area and fitted a lavatory in the wrong position.