Road Runner Sports Avis 

Their website is the worst ordering experience, every single time. It's shocking to me that the experience can be so bad in 2026.

I am currently on my 4th order of the same socks that my son desperately needs at his drum corps camp. I had to add $15 expedited shipping because of all the delays, and still my order isn't showing up in the history. None of my orders actually go through. When the first order mysteriously vanished, it took my rewards $ with it. So I lost that $25 also. The next 2 orders I placed gave confirmation, but never processed.

We love their Drymax socks, but I am so over their website that I am just going to cancel my VIP membership at renewal and find another brand of socks.

Tony Hung was worth the wait. He assisted both my niece and I to buy great Sports shoes that felt perfect. Thanks!
Debbie and Laurie

Also, thanks to Montrez for helping us by phone: We arrived home and realized we left on new socks on the counter. I will pick up the socks tomorrow. Appreciate you!
Debbie

Shocking, and terrible, shoes never arrived, called every 2 days, told me to wait for delivery, i kept saying i just wanted a refund or the shoes, they said i had to wait 2 days, then 2 weeks later, they said they would issue a refund. Not the first time the experience has been bad. Used to order shoes from them years ago, they were great, something changed to where they dont care a bit about customer experience. Sure you will save a few dollars on the initial purchase, but the VIP membership is a rip, with how bad their customer service is not worh the hassle. I asked to speak to a manager to resolve, they forwarded me to a voice mail....nice one, good luck with a resolution when your forwarded to a voicemail....

I’m extremely disappointed with my experience with Road Runner Sports.

I purchased a pair of shoes on discount, then 9 days later I was unexpectedly charged an additional $49.99 with no clear warning, receipt, or explanation. I removed my card from the account because I never knowingly agreed to any recurring membership charge.

What makes this worse is there was no email receipt, no renewal notification, and no transparency about why my card was charged after the original purchase was already completed.

This feels misleading and deceptive. Customers should not have to dig through fine print to avoid surprise charges after buying shoes.

I’ve contacted customer service and if this isn’t resolved immediately, I’ll be disputing the charge with my bank.

Be careful when purchasing from this company.

First time to ever visit this site, but felt it important to leave a review. RRS has been a staple in SoCal for over 40 years where I lived until recently, and I have used them extensively. They provide great products with a huge selection of (mostly) running shoes, apparel, and gear. I recently bought online another pair of Brooks Glycerin and received them very quickly - as always! If you become a member (not required at all), you get discounts and reward money for future purchases, something very important for those of us who go through shoes like water!

My husband, who wasn't even a customer of RoadRunnerSports.com, received an email that his annual fee was just charged ($49.95). It was impossible to login. They had his email, but I could'nt enter a password. Finally called, and the first choice for call direction was "Questions about your annual membership". SURPRISE!! Obviously they have a lot of calls. Predatory technique. He said that he could pro-rate the membership. Told him, no that I want the entire amount back. HA! Told the bank that it was not a charge to our credit card that He or I had authorized.

This was one of the worst online shopping experiences I’ve had. I ordered a pair of shoes and heard nothing for weeks. When I finally called customer service, I was told they were waiting on stock and the order could not be fulfilled. I cancelled the order and bought the exact same shoes from Amazon, which arrived the same day.
Weeks later, Road Runner suddenly emailed saying the shoes were shipping anyway. I had to call customer service again and wait around 40 minutes to speak to someone, only to be told there was no record of my original cancellation request. The representative promised the order would be cancelled and intercepted before leaving the warehouse.
That never happened.
The shoes still arrived and my credit card was charged. The company completely failed at inventory management, communication, and customer service. Customers should not have to repeatedly chase down a company to stop an order that was already cancelled.

This has the worst online shopping experience ever. There website does not work. It won’t take your saved password so you have to keep resetting it. In addition, the search box doesn’t work.. I spent 30 minutes trying to order one item. After the transaction was complete, it said cannot order and it took my rewards points which was $25.

Been in business for so long yet they dont know how to run a website. Online experience is terrible, if you gonna buy do it in store. Basically forced to get a membership if you want the price.

Even with their stinkin membership they take such pride in, you get so many delays every step of the way. You have to contact them and waste your time. Their website is not good at all and doesnt update. Refunds take WAYYYYYYYYYY too long and the support just keeps trying to end conversation with "is there anything else we can do" like yo...you didnt do anything to start with. FIX YOUR WEBSITE!!!!

I had an incredibly frustrating experience with Road Runner Sports and would strongly caution others before ordering from them—especially if timing matters.

I paid for expedited shipping on a pair of shoes for my sister’s race and received what appeared to be a normal “thank you for your order” confirmation page. However, when the expected shipping date came and went with no delivery, I tried to check the order status, only to have their website repeatedly error out.

When I contacted customer service, instead of helping resolve the issue, I was met with deflection and blame. The representative questioned my browser, device, and whether I had cleared my cookies—something I’ve never had to do on any other retail site. Then I was told that the “order number” I was given wasn’t actually an order number at all, but just a “reference number,” meaning my order was never placed in the first place.

At that point, I made it clear that I cared less about the technical explanation and more about how they planned to make this right, especially given that my sister no longer had time to break in the shoes before her race. The only solution offered was to place a new order, which completely missed the point given the time sensitivity. When I expressed hesitation about trusting their site again, the representative responded with a dismissive and rude “ok, that’s fine.”

Between the broken ordering system, lack of accountability, and poor customer service, this was a deeply disappointing experience. I would not recommend shopping here.

Road Runner meets my needs as feet comfort and support is a must for me especially recovering from an injury now. Enjoying my new pair of HOKA Bondi.

Good selection, good customer service.

It’s an easy to navigate website and it always have my favorite shoes. There are always perks from buying here

Paid for VIP membership, ordered shoes. Returns aren't free and I needed a different, more expensive, model. I placed a new order and was sent someone else's order TWICE. RRS admitted they had a fulfillment issue yet no compensation was offered. They were willing to give me a few bucks off a future order but I will be canceling my membership and purchasing elsewhere.

STAY AWAY FROM THIS STORE 😱 I WAS A TOURIST A YEAR AGO AND HAD ALREADY AT THE TIME A BAD EXPERIENCE BUYING SPORT SHOES.
APRIL 2025 I WAS A TOURIST FROM AUSTRIA IN SANTA MONICA & BOUGHT A PAIR OF SHOES THERE
THE SAME THING HAPPENED A FEW DAYS AGO THEY CHARGED ME 49,90$ FROM MY ACCOUNT FOR A VIP MEMBERSHIP THAT I NEVER SIGNED FOR OR NEVER HEARD ABOUT WHEN I PAID.

- As my size was out of stock, the shoes were ordered from another branch.
- I paid for the shoes in advance by debit card and provided my email address in case
I needed to be notified.
- No contract or agreement regarding a subscription was offered or
signed.
- After about two weeks, I had received no information. Upon enquiry (using my Californian
mobile number), I was told that the shoes had already been ready for collection — but I
had never been contacted.
- At no point was I informed that the purchase involved a subscription (VIP membership)
or a recurring payment.
- Nevertheless, I have been charged for a corresponding VIP membership/subscription

TERRIBLE COMPANY. SO MANY HOURS JUST TRYING TO GET MY MONEY BACK. THEN THEY TRY TO CONTINUE CHARGING ME FOR THIS VIP BULLSH*T OVER AND OVER AGAIN. 🗑 DO NOT RECOMMEND!

Great products, easy online shopping experience, fair prices, great VIP member discounts.

I know for a FACT that I canceled my VIP membership BEFORE THE TRIAL ENDED.
I did it through their own website. It said I had successfully canceled.

Despite my cancellation, I continued receiving emails about my rewards cash so I assumed it was a marketimg or system generated email so I didnt think much about it.

2 days ago I get an email saying my membership is set for auto renewal for the following day. I was surprised because again, I KNOW FOR A FACT that I canceled the membership. So, I go back onto the site, and cancel again. I get the confirmation AGAIN that it's canceled. I also noticed my card was still attached so I removed it - so they apparently keep your credit card numbers despite the fact that its been "taken off".

Today, I get an email receipt of Roadrunner charging me $49.99 for another year of service even though I canceled and even though they say on their site "cancel anytime'.

So, I call customer service today because their website apparently cannot be trusted, and I get an agent on the phone who tells me that there is no cancellation on record and that I have been charged.

I ask the agent to cancel my membership FOR THE 3RD TIME and issue a full refund.
He tells me that he has generated the cancellation and the refund so I ask for a confirmation number for the call.
He then tells me there is no confirmation number for this cancellation and I have to wait 24 hrs for an auto generated email from the system.
He goes on to say that there is no way to reference this cancellation and refund other than the email that's supposed to arrive in 24 hrs. He also says that the only record of this cancellation un the meantime is this recorded phone call.

Considering my previous cancel requests then I probably wont even get the email noting the cancellation. The date and time of the recorded call for the company to go back and reference for proof - which Im sure theyll have to do because who knows if they really canceled and refunded me at this point- is 3/30 at 2:10 pm and the agents name was Javonni (check spelling). So you go ahead and play that back if you need to.

This is ridiculous. I never expected this type of game from Roadrunner. How shameful. How many times does someone have to cancel to get away from being locked in for life and paying?

And let me end by saying that if Roadrunner comes on here and tells me they looked into my account and they see that my VIP has been canceled and the refund has been issued then my response to you is YOU SHOULD HAVE HONORED MY CANCELLATION THE FIRST TIME and if there was some weird glitch maybe thats understandable but for the SECOND CANCELLATION there isnt an excuse. And, charging a card I removed from the site and after canceling is beyond unethical and shady. Moreover, I shouldn't have had to resort to a review to get you to honor your own TOS and promises.

That "great customer service" where they they are thorough and go that extra mile seems to be restricted to to in store sales. What comes afterwards is RIDICULOUS.

Poor quality goods.