I purchased my rock door in 2015. Due to bowing, warping etc I have had it replaced a few times I am now on my 5th. The last was fitted in 2019 by Gap themselves, change of style and a new frame. I was assured that this one is the ‘Rolls Royce’ of doors and there wouldn’t be any further issues.
This has now bowed and is cracking, basically I have been told by Gap customer services I need a new front door.
My original door was sold by Gap to the retailer in 2013 therefore they have now stated I am no longer under warranty, obviously only buying the door in 2015 I wasn’t aware of this. As Gap fitted the current door in 2019 I now have a door that is only 5 years old and needs replacing! As a goodwill gesture they have sent an engineer to try to adjust the door, this has caused issues in Itself. My advice is do not buy a rock door! They are very expensive and not fit for purpose I thought I would have this door for the foreseeable not 5 years.

We had a Rockdoor fitted a few years ago and it has got worse and worse to close, I thought it may have warped and tried to contact the company that installed it who had ceased trading therefore meaning I had no warranty. I contacted Gap, the door manufacturer. They confirmed I had no warranty but Jason from Gap took on my case and arranged for the issue to be rectified by a local installer. Contact from Jason was excellent and he kept me informed of the situation with my repair throughout. The door was fixed and fits better than when it was new.

Thanks Jason

Good to see good customer service still exists.

This is an update to my other posts about my Rockdoor. I took Gap the retail part of Rockdoor to the small claims court. I won the case in full as I proved the Rockdoor they supplied me was not fit for purpose. Jason at Rockdoor told me I could not claim as I bought the door in my business name and a business to business contract isn’t covered by the consumers rights act shame he couldn’t tell the truth. Gap/Rockdoor did attend court to defend the case but lost. I have had a new door fitted called comp door and I have no problems with the door. In my opinion the comp door is by far a superior quality product. They claim that they have solved the problem of their doors bowing but I proved in court they haven’t as mine bowed twice. They hide behind the fitting of the door but mine wasn’t the fitting it was just a very poor product. Just as I thought Jason still cannot tell the truth. The rock door was not fitted by myself but fitted by professional composite door fitters. The judge made the decision on an independent inspection by by a professional expert who expressed how poor quality the door was. Rockdoor/Gap took there expert to court but he failed to answer some very simple questions the judge asked. Jason just admit the truth the door was of extremely poor quality

After previous issues and mishandling my issues are now resolved, and I have a door to be proud of.
Many thanks to Jason Kay, who arranged this.
He is a credit to the company, and sees the value of protecting the Rock door brand.

We had a door seal that had come loose and after sending pictures to Rockdoor they said it looked like it was installed incorrectly. The installer is no longer trading and the work should have been covered by the original installer. Jason was very helpful and arranged a fitter to replace the broken seal and reset the door fitting. Thanks go to Jason and team for stepping in to resolve this issue

We love our rock doors. We have our side and front door replaced and it was the best decision we made. They are more expensive than standard composite and UPVC but worth it. They feel very secure and the design & colour ranges are great.

Stunning front door with glass panels either side. Phenomenal quality, beautiful design, strong, robust and secure. Delighted with the whole aspect of this top quality door and operating system. Feel more secure in our home than ever.

Michael and Carl
Just had my new Rock door fitted it looks amazing, Superb Quality door, Michael and Carl did a great job left it very clean, Excellent Service they even put my number on the wall for me.
Thank you so much ******

Two High Quality Doors supplied in Agate Grey from Rockdoor. Fitted expertly by K.Green & Steve Joiners I have no hesitation in recommending this product and the fitters to Family and Friends.

Just had my new Rockdoor front door fitted by G Parker joiner & UPVC Specialist and it looks amazing! Quality of the door is superb and Gary did a great job and beautifully finished off to a very high standard.

Excellent service from JMI Windows & Doors.
Love the design your door feature on the website.
Door now fitted and high quality.
Thank you.

I had a manufacturing issue with my Rockdoor, when I was contacted by Jason from Rockdoor he was a really helpful chap, really wanted to help me solve this issue as I couldn’t go through my original fitters insurance, things were getting very difficult but Jason came and saved the day when he found out the situation and he looked my door up and told me I had a door of manufacturing issue which since has now changed so I’m now confident with my new replacement door. He organised me to have a replacement door which was like for like to my current door, he even got me in contact with a local Rockdoor fitter who then contacted me gave me a day to come which worked for me and I’ve now got a replacement Rockdoor which I did love before and love now. Thanks to Jason I’m now rather happy with showing off my Rockdoor

I have had a Rock Door fitted today. Paul the fitter from Droylsden Glass has done an excellent job . The door is very solid and looks attractive. Hoping it will make a difference to our cold porch.

We had our rock door fitted on Friday. We absolutely love it and have had many comments saying how lovely it looks!

Had my new rock front door fitted today by
d w windows & doors,it looks great well made and fitted by a very helpfull fitter. The quality is excellent and the finish of the door is great, would recommend them to anybody.

Replaced my original front door that was only 2 years old with a Rock door that is amazing
I live on a Main Street that is quite busy with traffic and noisy
My new Rock Door has made such a difference it’s so much quieter and draft free

Had a cracked Rockdoor within warranty, Jason from GAP resolved the issue very expediently and professionally! He organised Castle Windows who sent Graham to install the new slab whom did an amazing job and probably one the best door fitters I’ve met! Thanks again and Our Rockdoor looks fantastic!

G Parker Joiner from Rothwell fitted our door yesterday. He was very hard working, courteous and left the property clean and tidy. There was no damage when changing the door over and I would definitely use his services again.
The Rock Door itself is a very high standard. It looks and feels like a quality door and it is safe to say, we wouldn't hesitate to recommend this product to others. Great security and peace of mind. Thank you .

Had our rockdoor fitted by Warwick Glass It is so good
and lovely everyone says how well it looks it closes great Glad we chose a Rockdoor

We have just had our front door fitted and it looks fabulous. The local supplier and fitters we used provided exceptional service. We look forward to the door looking like it does now for many years.
Thank you