Roko Health Clubs - Nottingham Avis 108

This club is dirtiest one Ive seen in my life! Nobody cares to clean or repair damages even if you repart it and tell management that the same dirt is there for many months! Good example is the hole in the wall at health suite just next to the showers - its there for a year or so, and many other nasty looking issues - Health and Safety Department should take an action as its simply unsafe for users! Shocking ignorance! Im not a member, but been there couple of times as a guest and simply cant belive that members accept it and pay so much money to train and relax in so dirty and nasty place! Owners and managers should just visit one of the cheap gyms around and see how clean they are comparing to this club! Not recomended even for my enemies! Awfull and disgusting place!

So I’m new to the whole health thing, it was all very scary. Harry (the fitness coach) made everything so good. He’s very professional, very informative, very supportive.

Can’t thank him enough, give this guy a promo!

Love the place too.

Great club, staff are fantastic! Harry has given me loads of helpful tips in the gym - 5*

Customer service is shocking after trying to freeze my membership while recovering from a heart attack and operation. Emailed no response even visited to discuss still not resolved

Great cub, spacious gym area. Great spa area.

Steam room and sauna frequently running on meagre temperature or out of order. Jacuzzi often looks like swamp water. "Ice shower" is tepid water and the taps broken so it works 30% of the time. Bikes are that old they fall apart when you put your foot into them. They seem to let a bunch of people in for free that they like...Full of kids sitting on their phones taking up machines for 45 minutes at a time. Outdoor pool shut in November. Mainly joined for the pool and spa so it all being pretty trash is not great and there's a gym across the road that's less than half the price but just doesn't have a spa room or pool, which i guess the same could be said for roko. I made a complaint because the steam room was not working to four of the staff, in the gym. The day after i had my locker broken into and my gym card stolen...for saying the steam room was not working. I again confronted the staff saying it was quite obvious it was them and i was given a guest card and sassily told to let them know if i wanted to make it a permanent card...The day after they told me they had received a prank call from someone pretending to be me and saying "i need to change my address"...therefore threatening me with my personal information. I requested a log of the call, the phone number it came from and the information of the phone service provider. They told me they can't because of dpa. I told them it's on my account and that they had asked me if the call had come from me, therefore it's my information. They have not responded and it's been about a month. It's a gym full of 50 year olds on a hundred grand a year who think they're great because they have a fancy watch and twelve year olds that use it like a youth club...if that's your thing, sign up.

If i'm completely honest i think the staff maybe go out of their way to treat me like this because i put some videos on youtube and wrote some journal entries where i included that a high ranking member of st giles church told an eleven year old boy not to master**** and that he had shown him how to *****bate his body so that he would o*g**m...It could be that and at least one of the trainers used to go to that church. Either way i've sent an email to the manager of roko's head office who stays in the Nottingham branch and to the guy who signed me up asking to cancel my membership and i've had no response. I even gave them an out of saying they could admit to all the bullying or use my apparent mental health as an excuse. They responded in seconds when i wanted to sign up, no response after five days so far. I tried using the website to provide feedback and it just kept giving me error messages. I guess they're another institution being run like a fascist government so if you give any feedback or complain they just don't allow it...It's probably also why there are rumours they can't function and are being sold out.

I'm just going to cancel the direct debit either way and if they take it to court i'll read out the prior email chains.

Cancel my membership and refund my last payment.

Bye.

Spa and pool area is rarely cleaned with black gunk and dirty water around. Mens changing rooms are in a bad condition with dirt under the chairs on the floor. The worst is the mens showers, with black mould everywhere on the ceilings. When raised this issue they always claim they are selling the gym and will not be fixing this despite I have a lung condition. In terms of gym they only have 1 set of weights so often I often have to wait between sets, no worth the premium money

Had a lovely time - Harry was very helpfull

This gym used to be of a decent quality but in recent years it has seen a heavy decline. The showers always smell like urine and have a black mould issue. The spa area seems to suffer from the same issue along with inconsistent temperatures and a sauna that is constantly out of order.

When raising these issues with the staff there always seems to be an excuse and if you then try to cancel your membership they expect you to pay for the next 3 months before terminating.

For the price of this gym there are a lot more better options.

I regret to say that my experience at Roko Health Club has been extremely disappointing. After being a member for months, I encountered numerous issues with the gym’s facilities, customer service, and contract practices that have caused significant frustration and concern.

1. **Unsanitary and Hazardous Facilities**:
The cleanliness and maintenance of the gym are severely lacking. The women’s showers and changing rooms have visible mold growth, including on the ceilings and inside the soap dispensers, which poses serious health risks. Tiles in the spa and steam room were broken and dangerous, and the sauna benches were left broken for weeks before being poorly patched up. Water dispensers were moldy and unusable for extended periods, leaving members without safe drinking water. Even the pools often smelled strongly of chlorine or worse, like urine, indicating poor maintenance and cleaning.

2. **Unfair and Misleading Membership Practices**:
I was misled during the contract signing process. I was told by a staff member that relocating would allow me to cancel my membership with a simple one-way ticket as proof. However, after relocating and providing this proof, I was still faced with inflated and unjustified cancellation fees. Instead of the 2 months' worth of fees, which should have been around £120, I was shockingly asked to pay £249.85, and later £179.85 without any clear explanation of how these numbers were calculated.

3. **Lack of Children’s Programs**:
One of the main reasons I joined this gym was the advertised children’s fitness classes. However, the "classes" were either nonexistent or cancelled most days, leaving my child with no activities. What was offered instead was a drawing session for kids, which is not what was promised.

Overall, this gym has failed to meet basic standards of hygiene, transparency, and customer service. The unfair treatment regarding cancellation fees and the unsanitary conditions of the gym make it a place I would not recommend to anyone. I have also documented all these issues with photographic evidence, which I am more than willing to share if requested. Prospective members, be warned!

I love the Body attack classes at Roko. Each instructor gives lots of levels to work out at. Each class is fun, works you to your max and has helped me progress to a high level of fitness.

I've been attending Roko's Body Attack classes for 2 years now and I absolutely love it. The instructors are incredibly friendly and supportive, and I appreciate that I can work out at my own pace. The classes are offered at various times throughout the week, making it convenient to find a session that fits into my schedule.

Never been to a gym before in my life (other than once to use the hot tub). Was self-conscious about my lack of upper body strength and worried everyone was going to laugh at me. Got to an age where I need to do strength training to not get injured playing hockey. Started doing weekly body attack sessions on a Wednesday evening at 6pm and can’t recommend highly enough. Sessions right level of intensity with options for all. Inclusive and energetic. Instructors are brilliant.

I was booked in for a gym fit today with Harry - my aim was to come away feeling confident in using free weights to help develop my strength. Harry was knowledgeable and ensured I felt comfortable and safe in my exercises - I look forward to continuing this routine.

Love Roko Nottingham. Staff are amazing, in particular Harry who always goes above and beyond.

Harry was excellent
I was very nervous
He was reassuring and professional and has devised me a program to help me back to full strength after a knee replacement
Thanks

A very nice Gym to belong too .
Friendly staff.

A sorry excuse for a health club. This place was probably once a nice gym but years of underinvestment are evident. The place is dilapidated and in a sorry state of disrepair.
You are only important up until you sign up for membership, and watch out for the draconic 3 month's notice period they tie you in for.
There is almost always something out of order, a couple of treadmills, a toilet cubicle or two.
The men's changing area and toilets often stink of urine, they're so bad sometimes my son retches at the smell.
The gym floor is a mess, it's a game of hunt the weight plate a lot of the time as no one cares about tidying up, the staff are completely passive and so there's very little discipline with putting things back.
The sauna is currently a rotting mess, with hazard tape covering all the broken benches.
This month saw random closures which I suspect are to do with the dire financial position the business is in. I would recommend not joining as I wouldn't be surprised to see the business put into administration at any moment, swallowing up your membership fee in the process.

The outdoor pool was fun and the gym was well maintained

I normally find gyms a little intimidating but Roko Nottingham is just brilliant. I’ve just had a fitness session with Harry. He was incredibly encouraging and helpful. I now have the knowledge and enthusiasm to complete a full body workout that is really challenging but also achievable. I would not hesitate to recommend both Roko and Harry to others.