Roland Avis 4

I had a very disappointing experience with this seller. I purchased a piano, returned it, and received a refund of less than half the amount I originally paid, which was unexpected and not clearly explained.

To resolve the situation, I offered to pay the difference so the seller could send the same piano back to me. Instead, I was told I would need to purchase the item again at full price.

This process feels unfair and poorly handled. I would have appreciated clearer communication and a more reasonable solution. I recommend that future buyers carefully review the seller’s return and refund policies before making a purchase.

日本語:

この出品者との取引はとても残念なものでした。ピアノを購入後に返品しましたが、返金額は当初支払った金額の半分にも満たず、事前に十分な説明もありませんでした。

問題解決のために差額を支払って同じピアノを再度送ってもらう提案をしましたが、代わりに「もう一度新たに購入する必要がある」と言われました。

この対応は不公平で、対応の仕方にも問題があると感じます。もっと明確な説明と合理的な解決策を期待していました。今後購入を検討する方は、返品や返金ポリシーを十分に確認することをおすすめします。

Sent from my iPhone

I’ve been running two Roland LEF2-300 printers for several years and still love their print quality and reliability overall.
However, both units have had recurring issues with white ink clogging and heavy ink waste, even with daily use and proper maintenance.
I’ve always used genuine Roland inks and followed every recommended procedure, but the white channels require frequent cleanings that add up to significant cost.
I really hope Roland finds a better long-term solution for the white ink circulation system because the machines themselves are excellent in every other way.

Their customer support is horribe. We own multiple of their printers. Didn't know that when they break down and contact their support for help on a warranty that you pay for, that they don't honor it. Had to contact them multiple times just to get a tech to come to our business to fix one of our machines. Another time we contacted them, it took them a month!!! to get to our business. Not a good company to purchase from if you ever need to get your printers fixed, even when under warranty. Going to find a new company to purchase our next printer.

I would give negative stars if able. I have had 4 of their printers since February 2024 and they've all broken beyond repair within a month or two. 10s of thousands of dollars for a printer that can't last longer than a month is insane. They push bandaid fixes until the warranty runs out and stick you with thousands of dollars for repairs.