Romalarjewelry Avis 20

TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

There was a problem with my initial order due to an error in the ring's description on the company website. The center amethyst stone was significantly smaller than advertised. Romalar was quick to c... Voir plus

Noté 5 sur 5 étoiles

After ordering a replacement wedding set, it arrived fairly quick and was beautiful. However the wedding band was different than the picture. After contacting customer service, I received a response q... Voir plus

Noté 3 sur 5 étoiles

The ring we received was exactly what we expected and met every need. The price point was okay and the coupon made it worth it. However, even after paying $150 extra for expedited shipping and han... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

It went to the wrong address in totally different state at first but thankfully the one who received it was kind enough to mail it to us. The only support reachable was through email, no phone number,... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Is There An Idea Lingering In Your Heart That You’Ve Never Found Elsewhere? Romalarjewelry's Bespoke Service Brings It To Life For You. You Are Not Just A Customer—You Are A Co-Creator. From Listening To Your Story And Vision, To Sketching Designs, Selecting Gemstones, And Handcrafting The Piece, We Are With You Every Step Of The Way. We Weave Your Emotions, Memories, And Personality Into Every Detail, Creating A Ring That Is Truly One-Of-A-Kind In The World. This Is The Ultimate Creative Experience. Your Secret Language Of Love, Personal Mottos, Or Lucky Symbols Can All Become The Most Touching Details In The Design


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

20 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

Lovely product and great customer service

There was a problem with my initial order due to an error in the ring's description on the company website. The center amethyst stone was significantly smaller than advertised. Romalar was quick to correct their error. The ring's description on their website was changed to the smaller size center stone. But Romalar made a new ring for me with the larger stone that was cited in error on the website. They honored the original price and expedited the new order. I am very pleased with the new ring. It's exactly what I was expecting. The setting is very well made and the amethyst is a lovely and bright shade of purple. I commend the company for taking responsibility for their error, correcting it and making sure I was satisfied . I am so impressed by their product and customer service that I plan to order from them again in the very near future.

3 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Disappointed!

It didn’t look like the picture which I saw!!!!

8 mai 2026
Logo de Romalarjewelry

Réponse de Romalarjewelry

Dear guest,

Thank you so much for sharing your feedback. We’re truly sorry to hear that what you received didn’t look the way you expected from the picture — that must have been really disappointing.

To help us understand what went wrong, and so we can offer you a thoughtful solution, would you mind sending a few photos to our customer service team when you have a moment? You can reach them at support@romalarjewelry.com. They’ll personally review the details and follow up with a concrete plan to make things right.

We genuinely appreciate your patience and the chance to improve.

Warm regards,
Romalar Jewelry

Noté 5 sur 5 étoiles

Worth the wait

I was a bit annoyed that it was taking time to move from the facility, however my email was answered within 24 hours with an update. My ring came fairly quick after that and honestly it's gorgeous. So, so worth the wait. Excellent craftsmanship. I would 100% order from the again.

30 avril 2026
Noté 1 sur 5 étoiles

My ring color and clarity is nothing…

My ring color and clarity is nothing like what the picture looks like. I am very disappointed with this.

28 avril 2026
Avis spontané
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Réponse de Romalarjewelry

Dear customer,

Thank you for sharing your feedback, and we’re truly sorry to hear that the ring’s color and clarity did not meet your expectations, especially compared to the product pictures.

To help resolve this for you as quickly as possible, could you please provide us with your order number and a few photos showing the ring you received? This will allow our customer service team to investigate the issue and offer the best solution

Please reach out to us directly at support@romalarjewelry.comwith your order details and photos, and we’ll prioritize your case.

We appreciate your patience and the chance to make things right.

Best regards,
Romalar Jewelry Customer Support

Noté 5 sur 5 étoiles

After ordering a replacement wedding…

After ordering a replacement wedding set, it arrived fairly quick and was beautiful. However the wedding band was different than the picture. After contacting customer service, I received a response quickly, uploaded a photo of what I received and was sent a replacement band free of charge. The new band just arrived and is gorgeous! Very happy with my order! Thank You!

27 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I had a really great experience

I had a really great experience with Romalar Jewelry. The ring looks even more beautiful in person, the quality feels solid, and it has such an elegant, delicate design. It honestly exceeded my expectations.
Shipping was smooth and everything arrived well-packaged, which I really appreciated. You can tell they pay attention to details, not just in the jewelry but in the whole experience.

24 mars 2026
Avis spontané
Noté 3 sur 5 étoiles

Product is fine, shipping and customer service are rough

The ring we received was exactly what we expected and met every need. The price point was okay and the coupon made it worth it.
However, even after paying $150 extra for expedited shipping and handling, the ring took far longer than originally calculated.
Add that to the fact they chose not to honor part of their deal about getting a free necklace because they’re “limited in quantity and will be given away while supplies last”. There was no communication that the deal would not be honored until the rest of my order came in the mail and I contacted customer service.
I will not order here again. Treat your customers better

26 février 2026
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Réponse de Romalarjewelry

Hi Troy,

Thank you for your honest feedback, and we truly appreciate you taking the time to share your experience. We’re very glad to hear that the ring met your expectations and that you were happy with the product itself—that means a lot to us.

At the same time, we sincerely apologize for the issues you experienced with shipping and communication. The delay was due to our production team being on holiday in February and only resuming work on March 1st. While we did post a notice about this on our website, we understand that this may not have been clear or visible enough, especially given that you paid for expedited shipping. We’re very sorry for the frustration this caused.

Regarding the free necklace, we also apologize for the lack of timely communication. We understand how disappointing this must have been.

We have reached out to you via email to further discuss this and make things right. Please feel free to reply at your convenience—we truly value your trust and would appreciate the opportunity to improve your experience.

Warm regards,
Romalar Jewelry Team

Noté 4 sur 5 étoiles

Wrong address at first, beautiful ring tho

It went to the wrong address in totally different state at first but thankfully the one who received it was kind enough to mail it to us. The only support reachable was through email, no phone number, so it scared us at first, but we've received the ring and it's beautiful. The stones and the silver are all very shiny and everything seems real. I've been wearing my rings for 5 days now, no problems. I love my new rings!

16 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing and shining ring

Discover the beautiful jewelry collection
from Romalar Jewelry — a gift that shines as bright as she does.
A ring that speaks elegance.
Shine brighter with this beautiful gemstone ring - the perfect gift for someone special

4 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

An amazing ring at a good price

The ring I bought looks better than in the pictures, it looks good quality and the ruby is very nice for a lab job, I will certainly buy here again. The only problem I had was with shipping but the support team resolved my complaint correctly and pleasantly

26 janvier 2026
Avis spontané
Noté 3 sur 5 étoiles

Ring was very beautiful

Ring was very beautiful, but looked different from the picture.
Ring was also wrong size (ran small).

26 janvier 2026
Avis spontané
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Réponse de Romalarjewelry

Dear Laura,

Thanks for letting us know about the ring issue.
We’re sorry it didn’t meet your expectations.
Could you please share some photos of the ring (showing its appearance and the size issue)? This will help us process your demands.
We’ll respond as soon as we get the photos.

Thanks,
Romalar Jewelry

Noté 1 sur 5 étoiles

My ring looks NOTHING like the photos…

My ring looks NOTHING like the photos on website extremely disappointed

2 janvier 2026
Avis spontané
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Réponse de Romalarjewelry

Hello! I saw your feedback and we are very concerned. We are very sorry that the difference between the actual product and the picture disappointed you.

To resolve your issue as quickly as possible, please provide your order number via private message. Also, if possible, please briefly describe the product or send us a photo of the actual item. This will help us pinpoint the problem as quickly as possible.

We will follow up immediately and arrange a satisfactory solution for you. Thank you for your understanding!

Noté 5 sur 5 étoiles

The best gift

I was looking for the perfect graduation gift for my sister and this ring was it! The amethyst is a beautiful, rich purple and the cut makes it sparkle. She mentioned how comfortable the sterling silver band is to wear all day.

9 novembre 2025
Noté 5 sur 5 étoiles

My wife likes it very much

I bought this opal ring for my wife, and she's thrilled with it. The stone has a beautiful play of color, and the craftsmanship is excellent - she can't stop admiring it.

22 septembre 2025
Noté 5 sur 5 étoiles

Beautiful ring

I love the simple, sophisticated look of this ring. It's very comfortable to wear and feels like it's great quality for the price.

12 septembre 2025

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