Rowlands Pharmacy Avis 

Efficient service with excellent customer care

A consistently excellent service, from order to delivery with great communication throughout.
I receive monthly reminders by email to order my prescription and this is followed up with regular updates until delivery is received.

Great reminder system, good knowledge

Speedy prompt service, excellent all round.

I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times.
She is always helpful helping people with babies, getting the queue down, sorting the lines of waiting people and if some meds are not there, she will find out why.

Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service.
The entire process is seamless and straight forward. I have been using this service for couple of years.

Fast, efficient service in all aspects.

I have been using the service for a long time, from before the very start of the "Hey" days and always found it to be excellent with very few issues ever arising. Since it has become Rowlands I have noticed more issues, and items being cancelled without any real explanation, for example a couple of orders where the items were authorised by the GP and the prescription and barcode was in the NHS App. There was no proper explanation, I had to pick the items up from elsewhere. The level of communication has deteriorated as well, there is more of a delay when using the App and the quality of the responses are not great. Items are also taking longer to arrive.

Update : Further to a detailed investigation it was discovered that some items were being transmitted from the Doctor's surgery to Nightingale Services, an NHS organisation and not Rowlands. This has now been corrected.It was also reiterated that the service levels are longer than my expectation, it can be up to 10 days or so although normally faster. Thank you Chantal for your support. I have uprated the review to 5 stars accordingly.

It’s too complicated

Rowlands gave me the right brand of drug as stipulated by my GP.
I have an intolerance to other formulations which cause me ocular migraines and as hydroxychloroquine is something I have to take every day for the rest of my life, it’s been frustrating that my local pharmacies just can’t or won’t get the right one and keep presenting me with the ones that cause the migraines. I contacted the manufacturer and found that Rowlands do buy it so I thought I’d try them. They don’t have a pharmacy near me apart from the hospital one which I can’t use so I thought I’d try their online service. They got the right drugs first time and they arrived quickly and safely. I’m really happy. Thank you Rowlands

Your reminder service failed last time consequently we got down to one day. 0*

Your prescribing service is excellent 5*

Concentration on selling commercial lines took too much of your energy, probably

Good comms, process was efficient and clear

Always reliably dependable to provide correctly and in good time.

Easy to get my medication. Always on time

This service has been reliable and convenient for both myself and my husband ordering is straightforward prescriptions always arrive on time I can highly recommend this service to anyone looking for a 1st class service from beginning to end

You don’t have to worry about remembering to renew your prescription, Rowlands Pharmacy do everything for you
They send you reminders to renew your prescription,which you tick the medication needed and they forward your request to your doctors surgery who confirm and
check your order so that Rowlands surgery can then send your medicines directly to you.

you by tracked Royal Mail.
No hassle with long waits in doctors surgery to get your prescription…. No queuing in pharmacy to get your medicines
One of the best things I have ever done is sign up with Rowlands Pharmacy.

It's a simple way of ordering and receiving my prescription drugs. Our local chemist is often closed due to lack of pharmacists, so I find this less stressful.

In reply to your question, I order online, and they are delivered. Thanks

Easy to order on app. Very efficient. Delivered in good time. Saves me so much time.