Royal Finesse Avis 

Bought an ex-display table from Royal Finesse. The product has now turned up and is as described, so no issue with the actual quality (although the 'all sales of ex-display items are final' was a bit scary when you are dropping several hundred pounds and don't even get to see pictures of the actual table you are buying).
The issue is more with their woeful delivery service. I don't know another company where you pay £550 and then hear absolutely nothing for nearly three weeks. A call to their helpline is unable to provide a delivery date. Their website states their lines are open 8am-8pm; they're not. Then a text saying it's being loaded onto a lorry. Then nothing. Another call says they can't offer delivery windows because of the risk of being stuck in traffic. So how come almost every other company (John Lewis, Tesco etc) is able to offer 2 hour delivery slots?
I pointed out that if I wasn't in on the day of delivery - because I didn't know to be in, then that would be a massively inefficient wasted trip for them, with no guarantee that their next attempt would be any better. They just shrugged. I think these guys are a new company (established in 2022) and have bitten off more than they can chew. But now the delivery stress is over, hopefully I can enjoy my table and chairs for many years to come.

When we experienced a couple of manufacturers defects in our new teak table we half expected a string of excuses and references to exclusion clauses. However quite to the contrary Matthew at Royal Finesse jumped on the problem and within short order had someone attend us on site and resolve the issue to our complete satisfaction. Indeed we have experienced a model of customer service and can unreservedly recommend them as a supplier.

Premium Quality Lutyens Style Teak Bench

Absolutely beautiful quality garden bench purchased at £199 + delivery so stunning value. Delivered promptly.

We bought a teak table and 8 chairs from Royal Finesse. 4 chairs from the original delivery had to be returned immediately as they were badly damaged. Getting replacements was not easy and their delivery and collection service very unreliable - we had to make 2 special, wasted trips from London to Devon to accommodate their delivery and collection dates/time and then they did not even turn up on the agreed day!

Literally on the very first use, 2 chairs collapsed, injuring one of our friends. No one else would sit on them and we notified RF of our rejection of the product immediately. There was no apology for the injury caused to our friend but they did say that it had never happened before. That may have been true and we have been very unlucky but they ignored the fact that we had already returned 4 damaged chairs. We are struggling to believe the good on-line reviews that RF have apparently received given what has happened.

RF made it very difficult to return the product as they would only collect when convenient for them thereby delaying the processing of our refund. Their customer service is appalling and they clearly have little regard for their reputation.

Buy from them at your peril as their products are dangerous and definitely not fit for purpose - you have been forewarned.

Just taken delivery of teak table. Excellent construction, and good value.
The driver, Adi, was excellent. He assembled the table for us and put it where we needed it. Very friendly and efficient.

Nice furniture that looks great. Slight issue with delivery but they sorted that out quickly and arranged a dedicated service - nice one!

We were very happy with the whole procedure. We were kept up to date with delivery times and the people were friendly and helpful. They were also happy to be paid on delivery, so we could view the item before paying.
Rachel

Great experience from order to delivery, very informative from the start we were surprised to receive our set within the week and we are over the moon with the quality. I would also like to say that the delivery driver was very helpful and set up the furniture for us and took the rubbish away! A well deserved 5 stars from us, highly recommended.