Awesome customer service, going above and beyond to recommend the right product for our needs. Prompt delivery of the order too. Thank you!
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Lisez les avis des autres
HI - despite the delay on part of the order, your customer service was excellent. Devon in particular needs a shout out, replying promptly, putting things right, with an excellent customer attit... Voir plus
Have to admit, I had never heard of Rubber Monkey before but the products I wanted were available and as a bonus cheaper than my normal go-to supplier so took a leap in faith! Great decision by me an... Voir plus
I have used Rubber Monkey on numerous occasions. Have always found them relaible, they have kept me informed if there are delays in getting products and provided realistic time lines. Service desk has... Voir plus
À propos de l'entreprise
- Magasin d'électronique
- aussi dans
- Magasin de batteries
- Magasin de matériel Hi-Fi
- Magasin de photo
- Magasin de pièces et de composants électroniques détachés
- Magasin Hi-Fi
Écrit par l'entreprise
We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.
Coordonnées de contact
Level 1, 80 Adelaide Road, 6021, Wellington, Nouvelle-Zélande
- +64 04 9202288
- sales@rubbermonkey.co.nz
- www.rubbermonkey.co.nz
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Great service and communication
Excellent personalised service
Excellent personalised service - such a great help in my hour of need, thanks team!
Super Fast Trader
Super Fast Trader. I put in the order and just over a day later I am using purchased items. I have saved this website for future use
EX++++++++++++++++++
Easy on line shopping
Easy on line shopping, great service and fast delivery
Thanks
Delivery quick - initially not good customer service but subsequently accomodating and helpful
Delivery of the product was extremely quick and easy. Initially dealing with customer service on returns of goods felt hard and their initial contact felt unreasonable. Subsequently, I was contacted and customer service were helpful in accommodating the correct headphones to purchase.

Réponse de Rubber Monkey
The products offered at special price before sending supplied
The products were supplied as described and are excellent. I was disappointed to see all 3 products I purchased were offered at a special price or reduced price before the parcel had been sent to me. I would have hoped I may be considered for some consideration of these specials as they were offered before the product had been sent. Would have been appreciated

Réponse de Rubber Monkey
'How did we do'
'How did we do'? I have no idea ... as soon as I saw that you use Aramex couriers I knew there would be problems.. they are routinely inept!. Latest information is the package has been sent to Ashburton... it certainly isn't here.
See Aramex reviews on Trustpilot.
If you value your reputation dump Aramex!

Réponse de Rubber Monkey
Such an easy process
Such an easy process, great communication of order progress and super quick delivery.
Can't fault them over my many photography items purchased from Rubber Monkey. 👍🏼
Delivery was quick and the staff were…
Delivery was quick and the staff were lovely when we picked it up. Really happy with my purchase.
Excellent Customer Service
Ordered an item that I could not find anywhere else in NZ, and even though delivery was delayed (not Rubber Monkey's fault, supplier delay), Rubber Monkey communicated very effectively and updated me with the new ETA, Product arrived and am very happy with the whole experience.
Favorite store
Probably my favorite store to deal with in New Zealand. SUPER team. Never had a negative experience in 50+ orders
Very satisfied
I called to clarify stock levels and my questions was answered quickly. Order was processed and dispatched same day and I had the product the next day.
Always great service
Always great service, good products, prices and fast shipping - also appreciate the lollies in every package :)
Fantastic shopping experience
Fantastic shopping experience, extremely helpful staff when I called. Made sure I had the product delivered in rapid time. Very reliable and lovely staff.
My new favourite tech supplier...
A top retailer referred me to Rubber Monkey when they couldn't supply the product I wanted. A very supportive and knowledgeable person at RM helped me on the phone. Product was perfect and arrived quickly. Thank you!
Item i wanted was in stock
Item i wanted was in stock, and got delivered on time.
Faultless service
Always an awesome service. Setting the bar pretty high. Thoroughly recommend Rubber Monkey.
Your service is first rate
Your service is first rate. I ordered on Satuday night, order was processed First thing Monday morning, goods dispatched same day.
The goods arrived Tuesday morning and put out for delivery by NZ Post Courier that morning.
The Courier driver duly arrived at my place at 4.07pm and this is where it all fell apart. I watched the driver open his side door then proceeded to appear to write somethibg theb threw a parcel across his van, then he walked to my letter box and placed something into it, returned to his van and drove away.
I thought he had put my paecel into the letter box which was wrong because it was signature only.
What a suroruse I got when I got to thd letter box!! There was a note saying sorrt we can not deliver your parcel becayse no one was home. WTF he didn' even try to deliver it, never came and knocked on my door, and whats more it must have been my parcel he threw across his van!!!
Your service was great, the Courier of Run 30 was nothing less than disgusting!!
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