Rubymoves Avis 80

If I could give negative stars I would. Helen, who is supposedly the owner was the most unprofessional woman I have ever met. When her company made multiple mistakes, and I pointed them out (lost furniture that was to be delivered to the container), she got upset, said she would not be shipping my furniture and hung up on me. She was holding hostage my $20K worth of belongings and my deposit, let alone I had to figure out how to get my belongings and ship them overseas.
My contract explicitly stated they would take inventory of the products. The first shipment from Wayfair they did take inventory, sent pictures of the product to confirm it was correct. When it came to Pottery Barn, they did not do this. I requested the packing slip and pictures. They did neither. They sent the list I had sent, and I shared that was not the packing slip and I didn't see any pictures. There was a missing chandelier and a dresser that was sent that was not even close to what I had ordered, so I am out of $1500 and a white dresser when all of the other furniture is a soft black.
Helen agreed to one price for storage, and changed the amount in the end. It was my fault that I did not get it in writing, I initially trusted her, that was my mistake. She tried to charge twice for transporting, and I was able to make them take that off of the bill.
They purposely do not take credit cards so you are unable to dispute the charges, this should have been the red flag that kept me away from them!
She was very pleasant in the beginning until she was held responsible for the work.
I wish this woman and her company would have taken as much time with the work that I hired them to do, as she is taking responding to a complaint.
DO NOT HIRE!!! IT WAS A NIGHTMARE!

I needed an international shipper for a move from LA to Belize. I had received several quotes that were shockingly expensive, not to mention, no one could give me an idea of what customs/duty fees would be. Ruby streamlined the process, provided me with a quote, which was SIGNIFICANTLY LOWER than anyone else, as well as what the duty fees would be within an hour! I was delighted! The move went well and I could not have been happier! This is a woman owned business and I like supporting women in business! Sorry guys! Move over for Ruby Moves!

Thanks to Ruby International for a perfect door-to-door move.

From my first contact with them to destination, everything went perfect. They spent a lot of time explaining the process and answering all of our questions.

Our shipment arrived in perfect condition in the quoted time and the bill was exactly what I was quoted.

We couldn't have asked for better service.

Our satisfaction level is 10 out of 10.

Outstanding service--There are too many examples of the quality of care and personal attention I received that I do not know where to begin! Each person I worked with especially Karen and Ayal made me feel like I mattered, like they were helping a family member. I worked mostly with Karen and she was informative and really AVAILALBLE! Especially in a critical situation when I needed immediate help. Helen answered emails swiftly, too. I would like to give a shout out to Ruby partners in Europe Gosselin Moving (Christine was great and in touch) and PacGlobal Insurance in USA (Jovana also has that personal touch)

Ayl was a wonderful representative, very knowledgeable and honest. From start to finish our experience was 100% as promised. In fact they underpromised and over delivered. Our items arrived in Panama very quickly. Everything was smooth. I would highly recommend them.

Agradezco mucho todas las atenciones el estar pendiente cada dia del envio la ayuda el apoyo y todo salio de maravilla , con esto comprobe que vale mucho el respaldo de una compañía como Ruby International para que este tipo de envios por mudanzas y reubicacion a otro pais sea un exito, de verdad michas gracias serán altamente recomendados

Very good company until you pay the invoice then......
where to begin.
We were moving from Florida to United Kingdom, communication was great until they collected items then went downhill from there. Collected 11th October, stuff sat in Miami for over 4 months. Arrived 2nd March.
( that's over 20 weeks, door to door).
My daughter rang regularly for updates and was fobbed off with "it will be on the next ship" each time.
They ignored emails from me, only replied when I threatened to call police and say I think my stuff has been stolen, I was genuinely worried I had been scammed. Truly an awful company. Certainly would not use them again.

Helen was the best agent that I’ve worked with. I had several international moving companies that I’ve worked with and by far this is the best one. I’m glad I spoke with Helen. She is very customer oriented, knowledgeable and detailed. She explained everything to me in detail and also gave me synopsis of what everything would entail from start to finish. Helen answered all my questions and concerns, and ensured I understood how the operation works. Thank you so much! I appreciate it. Will definitely recommend RubyMoves International Moving company. Thanks once again!

I’ve worked for companies who have used Ruby International for several of my overseas transitions and the service has been great. The correspondence between myself, the company and Ruby Intl. has been exceptional and all questions and concerns answered and resolved. Helen always has gotten back to be promptly and answered most of my follow-on questions.

Container load from Florida to Spain.
I can’t recommend Rubymoves enough.
From the very start of enquiring into how to ship, to being delivered to my door I was helped every step of the way. They had nothing but patience with two senior citizens and nothing was too much trouble for them.
Absolutely brilliant!

I really appreciated Ruby International's commitment to responsive and intentional communication from the very first point of contact. The fact that there was a real person available throughout the shipping process gave me a lot of peace.

I was very satisfied with my shipment of three suitcases to Sri Lanka. I worked with Vanessa, she very professional, helpful, prompt and kept me appraised on the progress. The pickup and delivery were very smooth. I would highly recommend Ruby movers to everyone.

I used Ruby International to ship hose hold (mainly dishes) from Philadelphia to Itaaly and had a great experience!.
Andrea Moreno responded to my first email within an hour and provided me a great quote. She was quick to respond to all of my questions (via text, which was very convenient!) and was able to get my shipments sent as requested!

Luis es todo un profecional muy atento y preocupado gracias

I used Ruby International for my recent move from Utah to the Netherlands and had a great experience! Vanessa responded to my first email within an hour and provided me a great quote. She was quick to respond to all of my questions (via text, which was very convenient!) and was able to get my shipments sent out with only a couple days notice!

She provided detailed instructions on how to pack and label my boxes and they picked them up right from my door. She had told me to plan on about 7-10 days to receive my boxes, so I was pleasantly surprised when my boxes were all delivered 3 days after pick up!

I chose to ship my items in heavy duty plastic storage bins, and two out of five boxes did have cracks on the corners when they arrived, but nothing was damaged.

Overall I am blown away by the service I received and will definitely be utilizing their services again! Also love that they are a women owned and operated business ♥️ Thanks again Vanessa!

Horrible company. At the beginning they were in contact frequently but once they got paid in full they disappeared. Not one update from them. My shipment took 4 months to get to the Philippines from Houston. Received dates for shipment of August 15, August 30 Sept 7, Sept 21 and it finally came Oct 19th. When my items were delivered two of the main items were damaged which was verified by the delivery company. when they were contacted by there was response was to send me their policy and said "good luck". I now get to deal with their insurance company by myself. My guess is their insurer will be just as fun to deal with as Ruby. Find someone else.

I used Ruby International Shipping services to ship out 5 suitcases from New York to Paris. It's been a real pleasure working with Melissa and Ayal, they have been extremely helpful and cooperative!! All the suitcases arrived in a heartbeat, and they quoted me a much more competitive price than all the other shipping companies I reached out to. I wholeheartedly recommend this service!!!!!

Thank you again to Melissa and Ayal!

Rubymoves, particularly Helen, went above and beyond to help us with our move from Minnesota to Costa Rica. Every question was promptly answered with thorough information and details. We highly recommend them for moving

Fast settlement of transport, however, took awhile to receive the invoice. Great and fast communicator as well, was a pleasure to work with them otherwise.

Just used this company to move from USA to Ireland. Horrible experience from the start, after making initial enquiry was hounded by salesperson daily, eventually gave in and was given a quote via video call, agreed to price and after pickup was charged over $2,000 more than quote, then said I could do better but quoted be over $4,000 to return, items sat in California warehouse for over 30 days and then again over 30 more in Belgium before delivery. I would not recommend!!!