Although their comminucations are a little patchy at times - and despite me thinking I'd been scammed - our rug did arrive and looks sensational. The process of turning an AI generated image of w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lee and his colleagues at Rugcouture were extremely helpful and patient with us during a fairly protracted period of design and colour selection. It is not easy to do this exclusively on line as colo... Voir plus
L'entreprise a répondu
Great selection of designs, the online tools are really helpful in showing what they’ll look like with your chosen colours. Loads of colours to choose from. Samples arrived quickly and were very accur... Voir plus
Our order was processed efficiently and great care taken to ensure that we were going to get what we had in mind. Kept us informed of developments. Completed rug was delivered today and looks great. E... Voir plus
À propos de l'entreprise
À propos de Rug Couture - Exact Rug
Écrit par l'entreprise
Rug Couture was founded in 2008 to transform the way bespoke rugs and carpets are commissioned and made. From our offices in the United Kingdom, Australia and the USA, we offer the finest handmade, master-crafted bespoke rugs, backed by personalised project management, expert quality control and global logistics. As an agile company we are equally at home with one-off commissions, large-scale projects and rapid timescales.
The Exact Rug is our sister brand, run by the same company, team and makers behind every review on this page. It offers pure wool and Art Silk rugs and runners, hand made to order in the exact size and colour you need – at exactrug.com.au (Australia), exactrug.com (USA) and exactrug.co.uk (UK).
Rug Couture - The Exact Rug
5 Berkeley Square
Mayfair
London W1J 5BF
United Kingdom
Tel: 0333 222 6514
Rug Couture - The Exact Rug
Level 26, 44 Market Street
Sydney NSW 2000
Australia
Tel: 02 9089 8735
Rug Couture - The Exact Rug
1330 Avenue of the Americas – Suite 23
New York NY 10019
USA
Tel: (212) 653-9748
Coordonnées de contact
35 Berkeley Square, Mayfair, W1J 5BF, London, Royaume-Uni
- 0333 222 6514
- info@rugcouture.com
- www.rugcouture.com
4,8
Excellent
379 avis
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Can’t fault the rug but DHL failed to…
Can’t fault the rug but DHL failed to deliver on agreed delivery day so had to rearrange delivery date.
27 juillet 2018
Avis spontané
Beautiful rug and well made
Beautiful rug and well made. Great customer service also. Thank you
17 juillet 2018
Avis spontané
Simply stunning.
1 juillet 2018
Avis spontané
Excellent rug
Excellent rug; delivered on time and with good communications and support on telephone
8 juin 2018
Avis spontané
Overall a very efficient and helpful…
Overall a very efficient and helpful service. Received samples of the colours and thickness when requested and very quickly.
Great quality and really pleased my with lovely rug. Would recommend to anybody
27 mai 2018
Avis spontané
Love the special order rug I had made…
Love the special order rug I had made in colors I had chosen. Their help in giving samples, providing answers to the questions I had - plus the quality are all the reason I give Rug Couture the highest rating!
14 mai 2018
Avis spontané
So thrilled with the rug I purchased
So thrilled with the rug I purchased. Amazing service and value for money. Would highly recommend Rugcouture.
7 mai 2018
Avis spontané
Excellent product and develivered on…
Excellent product and develivered on time.
Highly recommend.
7 mai 2018
Avis spontané
Beautiful rug
Beautiful rug. Delivery as indicated and packaged very well.
Delighted with my new acquisition!
1 mai 2018
Avis spontané
Beautiful
Beautiful, thick rug . Colours exactly as samples. Arrived as stated very well packed.
15 avril 2018
Avis spontané
They were uncommunicative after…but now are working on it.
They were uncommunicative after receiving payment and I still have not received the rug- I think its been 12 weeks or more. They told me to expect delivery info 3 weeks ago. No word from them since. They were much better about sending samples to get my several thousand dollars.
HOWEVER, they have now called me and told me they have had trouble with their shipper and are trying to get it reshipped. I will give them more time. They HAVE communicated with me and I have told me on a delivery date. I will update again when they get it together.
8 avril 2018
Avis spontané
Réponse de Rug Couture - Exact Rug
Dear Erica, we offer you our most sincere apologies for any inconvenience caused due to the delay of receiving your rug. Standard delivery is generally 6 weeks, but for very large rugs and rugs with complex designs it does take longer. In this instance we inadvertently provided an incorrect delivery timescale. A further issue with shipping meant an additional delay, which isn’t normally the case. We’re sure you will love you rug when it arrives and we truly hope it makes a welcome addition to your home. Once again, please accept our most sincere apologies for any inconvenience we have caused you.
The rug is lovely and good quality
The rug is lovely and good quality. The only issue is that the colour is not quite what I wanted, however, I accept that this is my fault as web pages do not necessarily reflect the subtleties of different shades. I should have asked for some colour samples and will do this in future as I will probably order again - I have managed to find another spot for the rug I ordered so will give it another go to get one for the original room.
16 mars 2018
Avis spontané
Réponse de Rug Couture - Exact Rug
Thank you Lynn for your feedback and for your kind words regarding the quality of the rug. Regarding the colour, as you correctly stated different computer screens can represent particular colours slightly differently and, therefore, the products’ colours may differ slightly from that shown on your computer screen, which is why we always recommend that all customers take advantage of our complimentary samples service before purchasing a rug. This way our customers can be sure they get the colours exactly right.
We love our new hallway rug
We love our new hallway rug. It looks exactly as the sample image promised. The samples were spot on to the color of the final product too. Would definitely shop from Rug Couture again.
14 mars 2018
Avis spontané
Love our rug and the fact that we were…
Love our rug and the fact that we were able to pick the design, choose colors, wool type, etc. all online! It ‘s great quality, looks beautiful, and we’ve gotten a lot of compliments on it.
11 mars 2018
Avis spontané
The order has taken a long time to be…
The order has taken a long time to be delivered even though we order the product on the 31st December 2017 I still have not received it on the 5th March 2018
5 mars 2018
Avis spontané
Réponse de Rug Couture - Exact Rug
Dear Chris, please accept our most sincere apologies for any inconvenience caused. We truly hope that now you have received your rug that you are happy with the quality and that it’s made a welcome addition to your home. If we can assist you further in anyway please do let us know. Very best wishes, the Rug Couture team.
Super service & lovely rugs
Super service. Samples service is brilliant and the rugs are lovely.
23 février 2018
Avis spontané
Custom Color Rugs
The two rugs I ordered turned out beautiful what is really nice about this company is there so many patterns to choose from but what’s even more wonderful is you can incorporate the colors that you need for your home. I went with some really nice teals, blues and reds for the Southwest colors here in New Mexico and the rugs came out beautiful.
22 février 2018
Avis spontané
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