The worse experience ever. Very bad and cheap quality, all nylon, doesn't look anything like picture and you can't return. They lied saying it's made and shipped from USA and if you want to return... Voir plus
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Lisez les avis des autres
When I ordered I had one item that was the wrong size and needed to exchange and the other item I did not care for and wanted to return. After contacting customer service, I was told the steps to take... Voir plus
I've not had a good experience in the past buying things from a Facebook ad but that was not the case with Ruturo. The merchandise was of good quality, packaged nicely and shipped out very quickly. I... Voir plus
I've ordered before and love the products. this time no difference. I contacted customer service to get an update on my order and receive prompt responses. Received my order timely and very satisfied... Voir plus
3,7
Moyen
58 avis
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Return/Refunds-Horrible
I ordered 4 outfits as gifts for this Xmas. First, the clothes were wet I guess during mailing. Two of the outfits needed to be returned. When I contacted the company and asked for a return shipping label, they implied they only accepted returns if there were quality issues and asked that I keep the order. I told them the order was not for me, so I had no need for it. Rutoro offered me $40 on items that I paid $105.98. I told them that was unacceptable, I paid $26.00 to return these items. Rutoro then offered me $60 for the items that they will sell again at full price. They asked that I keep the order again that I had already sent back. I'm still in dispute with them to refund my full purchased amount of $105.98. I purchase a lot on-line and I've never experienced anything like this. Be careful when dealing with this company.
19 décembre 2023
Avis spontané
Great two pieces as a lounge wear…
I like the two pieces as a lounge wear at home. I do not think I would wear it to go out yet, at least until I loose some weight. I still did not wash it so, will see how it maintains the shape and the colours. Generally speaking, I like this two pieces a lot and I find it comfortable. Please, do not wear it if you have cats and dogs, their nails might ruin the item.
26 décembre 2023
Avis spontané
Loved the outfits
While I was not impressed with the communication regarding the arrival of my order and expected it a week earlier, I am giving Ruturo an excellent rating because I absolutely love the outfits that I ordered. They are exactly what I had hoped they would be. They look great, and are super comfortable, I will definitely order again in the future.
23 décembre 2023
Avis spontané
Buyer beware
Buyer beware - Fake online store.
Placed an order over 2 weeks ago and no status sent on where the product is in delivery.. Unable to speak to anyone - no contact information listed other than sending an email to their fake website. Disputing the charge, immediately.
12 décembre 2023
Avis spontané
Very helpful customer service
Very helpful customer service, I made a mistake on my order and it was corrected very easily.
21 novembre 2023
Avis spontané
I'm sure this is a scam co.
I'm 100% certain that the 5 star reviews are FAKE. I placed an order on Nov 3rd. I have yet to receive it or get any communication regarding this order, today is Nov 29th.
3 novembre 2023
Avis spontané
I got scammed
I got scammed! I have not received any email confirmation regarding my order, nor have I received the item itself. I have checked my spam and junk folders but could not locate any emails related to my purchase. The purchase was made using my credit card, and my credit card was charged fast. But have not received my order. So disappointing!
6 novembre 2023
Avis spontané
Very good experience
The quality of the clothing is very good and the shipping was pretty fast.
21 octobre 2023
Avis spontané
They claimed to be a US company but …
They claimed to be a US company but you have to send returns to Dubai. Clothes run small and they want you to keep your purchase and they refund you a fraction of the amount you paid. Don't order here
22 septembre 2023
Avis spontané
Quick shipping and secure packaging.
14 octobre 2023
Avis spontané
Great fit and material
4 octobre 2023
Avis spontané
I got scammed
I got scammed! No way to get a return address or authorization. Going to dispute the order.
10 octobre 2023
Avis spontané
Order two items on one order was…
Order two items on one order was charged twice. Having trouble getting it resolved I still want my items but want a refund for the second charge. I will have to dispute it through the bank if not resolved
24 septembre 2023
Avis spontané
Shirt I bought was to small so they are…
Shirt I bought was to small so they are being very kind and sending me a larger size for just the freight. Very impressed.
30 juin 2023
Avis spontané
True to size
True to size. Exactly what I expected. Would buy in the future from this company.
19 juin 2023
Avis spontané
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