Ryland Avis 4

Initial contact was made though an advert on AutoTrader. The comms, information exchanged and customer service was excellent. Very simple, no pressure, felt extremely relaxed and thoroughly enjoyed what could have been a very daunting experience. Would highly recommend. I am very satisfied with the vehicle , immediate aftersales and warranty provided.

Dear Paul,

I would like to take the opportunity to thank and complement you and the whole team, on the excellent service we received at all times, during the process of sourcing and delivery of the perfect car. It was an experience we both enjoyed and appreciated and we can’t speak highly enough of the effort and lengths you all went to in order to deal with our purchase from start to finish.

You were welcoming and attentive during our initial meeting at your showroom and understood our requests in relation to what we were looking for and you delivered the perfect solution.

The whole process went as smoothly as we could have possibly hoped for and could not have wished for anything more. The champagne and flowers, on the handover, were a kind thought and topped off a very memorable occasion.

We look forward to many happy miles in the new car over the next few years and will not hesitate to recommend Ryland Rolls Royce, Hockley Heath and its exceptional staff and service to anyone, now and in the future.

The level of service provided by your dealership is disgraceful.

You have provided, Inaccurate information, inconsistent service data and horrendous advice that has led to 5.8k of damage to my vehicle.

You have proposed two theories:
A coolant leak has caused issue for glowplugs and ultimately a DPF failing.
This was an issue I told the team to look at 11/9/25. They did, but the team failed to fix this issue and allowed me to drive the vehicle up until the 25/9/25 worsening the condition of the vehicle. This poor advice and guidance required me to pay 811 on the 29/9/25 to fix an issue I had told you about two weeks earlier. When I received the vehicle back I was able to drive the vehicle until 6th October when it stopped working entirely. 7th October you have quoted me for a failure in the DPF, GlowPlugs and Timing chain, with the cause of these parts failing being the very issue i told you to fix. Poor advice, poor service and ultimately negligent by your team.
The DPF issue was pre-existing.
The data you have provided was not known to me until October 10th, an entire month after the service at which you did the data extraction. But most importantly indicates you knew the glowplugs and DPF issues were present in the vehicle, as well as the coolant issue. Your team allowed me to leave without the knowledge of the first two issues, the third issue stated not fixed at all. This is negligent, your team allowed me to continue driving a vehicle that was not fit for purpose, with known faults.

You are responsible for damage to my vehicle to the cost of 5.8k as whichever way you look at it, you either knew the car had issues and chose not to fix them, within a month all of those parts have failed. Or you failed to fix a coolant issue that caused those issues, when a customer indicated to you it was an issue. You advised to continue to drive the vehicle for another month until part failed. This is clear evidence of gross negligence practices.

I expect you to pay for these repairs, that is a fair and equitable solution, given you did nothing to prevent the problems from worsening.

The car was brought from new, always in warranty with Land Rover, each service/repair/MOT through your dealership, always with Land Rover parts. I pay a premium to use your garage, land rover parts and services, these parts failing so young are a direct correlation between the quality of parts and the ability of your teams, the blame can lay with noone else.

My car went in for a DPF, Oil Dilution and a timing chain issue, Land Rover as a good will paid over £4k for the repairs. Before the car went in the Turbo was tested and was ok, whilst in the dealership they also retested is is was ok, 3 days after picking my car up I was on the motorway and my car went bang smoke everywhere really dangerous- the Turbo failed. The dealership denied any connection to then and charged me over £3k to fix it. Research shows a clear connection to the DPF failing and then the Turbo failing because of the DPF. A Turbo should last 150 to 200k miles. I’ve not had any issues before.

It gets worse after returning my car I had to return it 3 times due to issues. Still the dealership takes no responsibility for the Turbo, but paid for issues thereafter asap goodwill. The dealership has caused these issues and should pay for them. They have had my car for over a month and put 100’s of miles on the clock. I would not recommend this dealership and I would research them fully as they cannot be trusted