Sagasavings Avis 34

So far so good, easy to open, easy to transfer money in and out. I have tested with a few smaller sums before putting in a larger amount. Also tested getting money out to my nominated account, all straightforward but still work online so familiar with the processes. As a straight forward, high interest savings account, it's the highest rate without catches I could find after my Chase one's booster rate expired after a year.

I've just received a final email from Saga after an ongoing issue which started a couple of months ago.
After an Internet search for an instant access cash ISA, I was led to Saga.
After lots of security checks including sending photos of my driving licence and a video of me, the account opened.
At this point I transferred over £15500.
As it was still not showing after a week or so, I rang Saga to see what was happening.
After over an hour trying to get through - cut off 3 times in the process - I was eventually told to ring Natwest.
This took a similar length of time to speak with someone who then directed me back to Saga!
A few days later, the money appeared which showed, at the top, "Easy Access Saver" whilst, next to my balance, it clearly showed "Cash ISA."
I rang Saga again for clarification who, once I finally got to speak to someone, told me it wasn't an ISA and Saga don't offer them. The account was with Natwest.
I contacted Natwest who confirmed this - despite alm the log on details being with Saga , and that tfe account indeed was NOT an ISA.
Fortunately, I discovered this fairly quickly as I would have incurred an unnecessary tax bill for several hundred pounds if I'd left the money where it was.
I intended to top it up the next month and then open another one for my wif yo utilise our ISA allowances.
Natwest again told me to raise a complaint with Saga as it was nothing to do with them.
This I did. After several emails being exchanged, Saga have abdicated all responsibility despite their clear advert and Internet link; the extensive security normally associated with ISA's; and it clearly showing on the account as an ISA.
It then took them over a week to return my money "for security reasons."
BEWARE OF SAGA before you trust them with your money.

Saga now owned by Natwest??
Did you know that saga is now owned by the dreaded Natwest/RBS brand? I have had a saga savings account for several years and just only found out today when calling them that they are no longer owned by goldman sachs! Why have the customers not been notified about this? Surely they cannot just do a transfer of ownership under the radar! Especially to a banking brand who has a history of crashing and losing peoples money!

SHOCKING!

Been with you for years and been happy.

You don't have an app which is very old fashioned in 2026

Your rates have been good and easy and fast to move money in the browser

However, I am trying to open another account and you want me to do a video. I cannot get it to work and there is a lot of work to open a new account when I am already with you

I had read the reviews on how difficult it was for people to open a very good & well paying easy access a/c. I had absolutely no problem following the instructions, verifying my identity, my security and the security codes lasted for 5 minutes which was plenty of time to input this in your phone. It was easy and quick and once I applied Saga gave me an confirmation email within 24 hours. Very easy to add and withdraw money. I am glad I ignored the reviews as this is a brilliant account for people wishing to access their money at a great rate.

After hours trying to open a savings account with saga. I finally managed it. But if you want to pay money in or withdraw you have to navigate a code by text only giving 30 seconds to retrieve and put the code in.
It's impossible!!!!! So I've decided to put my money elsewhere and close the account.

Just tried to get new account. Blocked before setting it up.
Don't know how you can get blocked before setting up a new account. Anyway glad I looked at trust pilot . Your reviews are terrible. Think I'll go elsewhere.

Tried to set up an account. Got to end and had to read terms and conditions. Lost the screen by navigating away.
Contacted the call centre, got told it was still possible to resume and sent a link to get back. Then proceeded to have to submit ID. This involves a video and a copy of driving licence or similar. Not usually a problem. Could not get video to connect to my phone. Back to call centre. Changed phone settings. Still no progress. Given further advice went through it to the letter, this got me to a screen saying to wait but nothing happened. My smartphone is a popular brand and newish. I am ok with using all the Apps etc. Still not able to proceed. Felt a failure but also annoyed at wasting so much time. They are supposed to be easy to set up an account with!!

Trying to set up a SAGA savings account - they send you a code which expires so quickly I found it practically impossible to do. After ringing them and starting again I eventually got in. But SAGA want all sorts of details which took ages to provide and then then they wanted to make a short video of me. It was at this point I gave up and I will put my quite large amount of money into somewhere else, more user friendly. I would not recommend SAGA savings to anyone. They show high interest numbers but almost impossible to set up an account.

I have had a very disappointing experience with Saga Savings while dealing with my late father’s estate. As executor, I provided a grant of probate and clear written instructions to transfer funds to the sole beneficiary (his widow), which all other banks I've needed to deal with (both high street and online) have done without issue. Saga refused outright, insisting they would only pay into an account in my name, even though this meant either unnecessarily mixing estate money with my personal funds or a time consuming visit to the bank to open a temporary executor account. They would not show any flexibility, simply repeating “policy”, and would not properly consider reasonable alternatives. The situation was made worse because Saga does not support APS for inherited ISAs, despite my mother already holding an ISA with them. What should have been a straightforward bereavement process became stressful, time-consuming and upsetting at an already difficult time. I would not recommend them based on how rigid and unhelpful they have been.

My mother's savings were trapped in Saga Savings for three years because she had Alzheimers and they wouldn't accept our power of attorney. She died three months ago and they still won't release the funds to us. Every time I contact them they have another excuse to introduce delay. Today I asked to raise a formal complain and apparently I can expect it to take two weeks to get a response, which I am confident will contain an excuse for another delay.

I'm at my wits end. It really feels like they've simply stolen my mother's savings and have no intention of giving it back.

This is how they treat older customers like my mother and bereaved relatives like me. They are despicable.

Invested with Saga Savings. They kept moving platforms so that I had to do extensive work to track my savings. When I rang them they said i had never invested with them making it hard to find my savings although I eventually did. Savins have been passed to Flagstone who have paid me no interest at all since Sept 25

Just tried for the second time to go through the long process to open their new 4% savings account. You have to take a video of yourself, and when you get to taking a photo it cannot be changed to the front facing camera. You have to have a passport or driving licence to open the account. The short time you get to receive and enter the codes is ridiculous. I have given up.

Low interest rates. Higher rates are available to new customers but I can't open a new account. Unlike with the excellent Coventry Building Society where I can open a second or third savings account with a better rate and move my money across.

I have a couple of accounts with Saga and today because I have 2 accounts with zero balance and I wished to close them I phoned up customer services.
I was closing these because I keep getting messages about changes in interest rates and it was for their benefit to close them.
What a farce, far too many security questions, extremely unhelpful and resulted in me stopping the call.
Unbelievable.

Been with Saga for a while now, reccommend their savings accounts, easy to navigate and manage online. The Customer Service was also very responsive amd helpful when I needed them. Like everywhere you may not want to use them for absolutely everything but that doesn’t make them bad.

The phone was answered quickly. Really helpful girl took time to solve my problem.

I rang to enquire about Saga savings and asked the Customer Service Advisor why there was a poor Customer Services poor rating on Trustpilot. She would not answer the question. Her sole interest was "selling" me an account. I will never use Saga again as I do not trust them.

I want to transfer my ISA. AMAZED to find this is a time-wasting paper and post transaction! Why do they require a paper form to be signed as they DO NOT HAVE a signature of mine with which to compare it as everything to date has been transacted online. I wish I had looked at the comments on Trust Pilot before choosing to invest with them. My husband is in a similar situation and we will both be removing every penny we have with them ASAP.

To transfer a Saga ISA out the process is still all paper, which delays things immensely. Then the funds are send by cheque to the new ISA provider. This also takes ages and in this day-and-age is completely ridiculous.

This is such a disappointment as previous to trying to transfer out the saving and ISA account I had with Saga were really good and I was very pleased.

I will not be using Saga savings again though, and would advise against anyone else doing the same.