Saltire Facilities Management Avis 

Avoid if you can.
Through no fault of my own I am compelled to use ‘Saltire FM’. The customer service when calling them is most abhorrent with rude and unknowledgeable staff that don’t seem to have any understanding of when a situation need to be attended with priority. My boiler is rattling and whistling, three radiators are not working (I have bled them myself but to no avail). The engineer that attended overlooked the fact that the three radiators need new valve heads when he only changed one and the bleed nipple has sheared off on the main radiator. The control panel buttons do not work and the engineer said “you’ll just have tae put up wi it ma one at home disnae work either”. All in all this situation has caused deficit to my finances and health and I am extremely reluctant to allow them back in my dwelling. I have raised concerns with the housing association but they are not in a position to help as they’ve already and probably regrettably paid for the contract. I am thinking about hiring a reputable heating engineer to fix the issues out of my own pocket.

After calling Saltire for the umpteenth time I can only say that the customer service support ( Alan today and previously Andrew ) is first class, it always has been in the many years I've been dealing with this company, over three different properties. No infuriating telecon options, no painful holding music , then a switched on , helpful operator.. great.

Our boiler WAS WORKING WELL until we got it serviced ( are they setting this up to get you to buy a new boiler, mmmm beware !!!! ) straight after the service the pressure started to drop we called them, someone came out topped up the pressure, another 4 times ghey came out faffing about, we found out through a friend that it could be the expansion vessel, 6 times they came out faffing about draining turning up pressure then the 2nd last time the guy broke the button to turn pressure up he turned it up to between 2 and 3 the 7th time the guy brought the expansion vessel to fit, lots of banging and bashing water leaking later approx 3hrs he informed us he couldn’t get the pump out to get to the expansion vessel and he would put it back together for us, WITH NO HEATING and NO HOT WATER he disappeared leaving us with 2 electric 2KW heaters ( cost a fortune to burn ) just like that, my husband took 4 holidays off work and I used 3 days off just to be left like this then they emailed us a nice quote for a new boiler over £2600 5 year warranty and over £2800 10 year warranty all this after having a service when the boiler was working fine I have been with this company for about 7 years and my Worcester boiler only needed a fan in all that time they have destroyed it it’s not the company it used to be don’t go there !!!!

Great next day service. Roland, engineer, methodically tested our system and discovered the fault after investigating.

Great company, always pleasant on the phones and engineers are great and very helpful

The driver can not read, it clearly says parking for residents only, and he is parking here and doing his work or what ever in another place. Oh dear.

Phoned Saltire last evening regarding a small drip from boiler. The engineer called this morning to let me know he'd be at mine in about 20 minutes...which he was. Very pleasant young man and had the problem rectified quickly. Thank you Connor, an asset to your team !!!

Stinking attitude Problem, rattled ma door at half 9 lit a polis. Started hitting us way anyway patter then marched away in a Huff.
Next time send wan ae the boys roon.
Seems lit working fur saltires just a way ae cheat on your burd n they hate when they have to go ae a single guys door.
Pi#h.

COWBOYS AVOID
No option to leave no stars so had to give one. Read the previous 1 star reviews, I had the same problem. Claimed to have shown up for an appointment and no one was home. They take a photo of your door to cover themselves but it's a lie. They didn't try to gain access just took the photo and left. Do not waste your time with this company. No wonder their overall rating is so low. If 54% of people leave a 1 star review for a company it says a lot.

What a Legal way to scam customers, paid for 5 years £16.99 PM to be told your boiler is uneconomical so pay us £2500 for new boiler (£1000 more than normal) and thats with massive discount of £250 from them. Something has to be done about these scammers as ok to take my money but turn to pay than its too much wow. Customer service zero, went with them thinking Scottish company will be better but found out hard way that they are only to look after their pocket after Robbing customers. Take my advice and stay away from them.

Moved from BG to Saltire over a year ago after getting messed around with their couldn’t care less attitude and having to wait 5 days to get a minor issue (frozen condensing pipe) resolved that left us without heating and hot water during a really cold spell. Ended up googling and resolving the issue myself but that was enough to end my relationship with BG. Decided to move our business to a local company.

Recently, one of our bathroom Radiators started leaking and I called Saltire. In fairness, they attended within 4 hrs - impressive compared to BG. However, I then had a conversation with the engineer about “designer radiators” and that it would be classed as a chargeable repair. Matter was referred to a manager. I then received a call from John Higgins (manager) and he sprung into action. Sent one of his best engineers and the problem was identified / repaired without any further fuss. Very impressed with John and his “customer comes first” attitude. Well done.

Absolute shambles service boiler for my council house 1st visit no show 2nd visit missed them my fault 3rd visit phoned up to rearrange the service all good but unfortunately they did come on the day that was changed and I was not in so they decided that they would cap my gas off so my boiler couldn’t work left me and the kids with no heating or hot water in January in minus 3 weather and tell me it would be 36 hours at least for a engineer now all of a sudden a 3 year old boiler last serviced a year ago is now a big danger but if they were to come on the date agreed it would be fine and there customer service is shocking didn’t care my fault for 3 missed calls even tho 2 were your own fault stay away not reliable

Really disappointed to have been charged £99 for absolutely no service whatsoever. Called out for a boiler breakdown. When the engineer saw our boiler he told us “we don’t know how to fix this type of boiler.” He then phoned a colleague who was unable to offer any advice either. Seems unfair to charge us for nothing! I would advise anyone using this company to check that they know about your boiler maker before booking them in.

Day two without heating or hot water and still no clear indication of when I might see an engineer. Shocking behaviour and advice from emergency call handlers. Would not stop talking over me to listen to my concerns!! Condescending and rude, customer care training seriously lacking. I will formally complain and definitely look for a new company to give my business to.

Our boiler broke this morning coldest day in a long time, we are both on our 70’s so don’t want to be cold. I contacted Saltire this morning and an engineer called very quickly and got our heating up and running, we can’t recommend this company enough they’ve always been great bot today we really appreciated how quickly they dealt with our problem. Well done 👏

Have used Saltire for years. Boiler maintenance today, arrived on time, clean work, no mess - very efficient. Getting pricey but still very competitive.

I have been a customer for many years with saltire, tried today to get a new service plan up and running, agent said she would call back, heard nothing all day, my advice, avoid this outfit.

Poor customer service once initial installation completed. Needed manufacturer to come and correct their errors to make our system work reliably.

Got in touch with Saltire back at the start of April 2022 about getting solar PV install. The initial conversations were great, very helpful, came out to survey and were accommodating to my needs.

Agreed to go ahead at the start of May and was given an install date of 19th July as one of the parts (inverter) I wanted wasn't in stock. I was fine with this as I explained to them, I would much rather get a realistic date confirmed than a "maybe" one that keeps moving.

About 2 weeks before the install was due it all started going downhill.

I got in touch with them up to confirm everything was on track. The particular person I had been dealing with was off on planned leave and no one could see the record to tell me.

The following week (1 week before the install was due) I got in touch again to be told the inverter wasn't in stock yet. I asked what could be done, I even pointed out some suppliers that were selling it, their offer was that they remove the inverter from the quote and deal with it separately because that wasn't their normal supplier. Unsurprisingly I didn't go ahead as that seemed like a problem waiting to happen down the line.

Several chases with no real progress later we're now 1 day out from planned install date. I still can't get get a confirmed date, install definitely isn't going ahead on the planned date.

A couple of days later (now the 20th July) I get an email saying they have now managed to secure an inverter but they're just waiting on roof hooks which should be available in the next week or so.

We now get to the point where Saltire just stop answering my emails. I send several chasers and two weeks after this I get an email saying, they now have roof mounts but guess what, THEY DON'T HAVE ANY SOLAR PANELS!

I replied asking if they actually have the other parts (inverter and mounts) in stock or will there come a time when they have solar panels but the others are unavailable again? This was about a week ago and they haven't bothered answering me.

I've now missed a month of peak sun and have absolutely no idea when I'm actually getting solar panels installed. It's impossible to get an update and when I do it's usually to tell me about a new issue.

In summary, Saltire are great when they're selling you stuff, but the complete opposite when it comes to actually doing the work.

Horrified at the driving of one of your employees on the M42 southbound today using his phone and driving up everyone's tailgate dangerously. What sort of company are you running with people that behave like this?
Reg number BG70 LFE
Disgusting! Has been reported with video evidence to police