SANDMARC Avis 129

I ordered nearly £700 worth of goods, due for delivery start of December as some bits were a pre-order. I reached out to them and asked them NOT to part-ship because of customs charges.

Almost 3 weeks later, they part-shipped the order because they could not guarantee the in-stock items would be available when the rest of the order was. The issue is, I've now paid customs fees on the full amount of the order. I also have an email from them saying "order despatched", not that it was PART of the order.

When I checked the order I was missing the anamorphic lens and the filters (which is when I reached out to them). I asked for an approximate date, I asked whether they'd be shipping it as "duties paid" and received another reply today stating:

"We can see from the tracking this was delivered yesterday" which is exactly what I am talking about! They have marked the whole order as complete so, of course, when you track it - it DOES show as delivered even though bits are missing (value of around 239). They offered me 10% credit which doesn't even cover the cost of the second customs bill IF the missing items are ever sent.

As for what I did receive:

The tripod is very obviously second-hand with a smashed up box and marks on the tripod. I am guessing this was returned given the spirit level doesn't work on it.

The slider is an incredibly cheap product and not worth much even as a pay-weight. The other bits were of decent quality though.

I will come back and amend this review if the issues are fixed:
1. Missing items sent ASAP
2. Duties paid or full amount refunded for the second delivery

At the moment I'm not confident, hence the review and fact that, in 24 hours, I will be starting a chargeback with the credit card company for the full amount of missing items.

UPDATE: The next delivery is on its way to me, tracked via FED-EX. The company has offered to refund me the costs incurred for additional postage duties but since gone silent (is the weekend so we will see). The additional costs were £68 on top of £149 already paid (which was for total value of my order).

All they had to do was post it "duties paid".

Fingers crossed for the refund and they're true to their word but weird how all this is now moving to getting sorted only after a one star review was put in place.

I ordered a Telephoto 6x lens - iPhone 14 Pro Max on 11/22/2024 and have still not received it as of 12/16/2024. I’ve contacted them by email and have not received answers to simple questions regarding shipping alternatives like UPS or FedEx. The responses never answer any direct questions as if there is no human reading or responding to my emails. I cannot get a ship date, it seems to give an auto response to all emails, with no specifics about when I’m going to receive my order. I’m very disappointed with customer service for not responding to specific questions, this whole process has been extremely frustrating.

At first I had a difficult experience with Sandmarc's customer support. There were a lot of delays and poor communication.

However, they did take steps to resolve the problem including a shipment refund, so I have updated my review to reflect this.

So far I'm happy with the products I've received, and I've been assured that if there are any issues they will be quickly resolved.

very bad product and that lense I purchased and while using it turns half black on photos and video while taking it

so frustrating, don't waste your $$ on this
don't facebook ads or any ads

I recently got my hands on the iPhone 16 Pro Max, and I’m a photography enthusiast. But there’s one thing that always bugs me - reflections in my photos. They can totally ruin the shot.

That’s where ND filters come in! They’re like magic tools that help me capture stunning, creative photos. I’m so grateful to SANDMARC for this amazing product. It’s a game-changer!

I ordered an iPhone 15 Creator Grip. The product I received wouldn't link to my phone. I emailed your office and was promptly sent a new device - no questions asked and no waiting to return the faulty product before receiving a new one. Really appreciate the service. Thanks Vicki

Amazing: the quality goes 10x better than a usual iPhone would. Love it.

The customer service was very responsive right away by email. Love that! I also love the iPhone 15 pro max Microscope lens. It’s definitely worth every dime and I have not seen a camera lens like this, honestly. I literally recorded and could see my finger tip produce a single drop of sweat. The Magnification is AH-mazing. Could watch this all day.

SANDMARC's products are of high quality. When I requested an extra link for my Apple watch band, they replied immediately and cheerfully accommodated my request. This is evidence of their desire to make it right for their customers which breeds loyalty.
Nice going SANDMARC!!!

Bad customer service! I had to return an unused item and I've contacted the company multiple times to get return instructions, which isn't provided on their website. (This lack of transparency alone is a red flag.) Each response from them was short with a question asking why I wanted to initiate a return. Three emails in and I still have no answers on returns! It seems they're stalling so you'd miss their return window. I will never recommend anyone to shop at this store. Customer service cannot be understated in this day and age.

Nachdem ich Stunden auf der Sandmarc Webseite verbrachte und mir die Produkte genau angesehen habe, machte ich meine Bestellung über etwa 350€, in freudiger Erwartung, bald meine bestellten Produkte zu erhalten. Es ist nicht meine erste Bestellung bei Sandmarc und eigentlich liebe ich ihre Produkte. Bisher hat auch immer alles geklappt. Diesmal jedoch nicht.
Meine VISA wurde abgebucht, die Bestellung per Email bestätigt. Und dann wurde die Bestellung zeitgleich ge-canceled mit Verdacht auf eine betrügerische Aktivität. Keine Erklärung wieso und auch meine VISA-Karte ist nicht zurückgebucht worden. Sandmarc hat also jetzt mein Geld und ich erhalte keine Waren.
DAS GEHT GAR NICHT !!!
Bin mal gespannt wie lange es dauern wird, bis ich eine Erklärung bekomme. Ich kann momentan jedem nur abraten, momentan etwas bei Sandmarc zu bestellen,

Very high quality tripods, love the products, works as expected!

The company merchandise is great. And when our lens handle broken, even without receipt paper, the team try to help and send the new handle to us for free, and it’s international sending, not same country. We highly recommend them 🩷

I bought a 2x lens zoom and a filter. I have to say that if you have got an iPhone 15 pro max like I do, this items are totally useless
I had great expectations but I m really disappointed

AWESOME! Great quality of photos and exactly what I needed!
This saved me hundreds in what would have been a new camera (portable small tele) and a new lens (for the macro).
Also love the carrying cases, which are perfect.
It might be worth mentioning that the cover works with MagSafe ! I can charge through it, and I added a OhSnap handle to it, and its charging through that as well!
Several people already asked me about the lens after they say its mobility in the field and the results.

The customer service was excellent. I had a problem with my order and they were very happy to help me! I bought three products the wide lens for iPhone the pro case and the hybrid filters. All of them are really nice quality products and they really do make a difference on the photos that i take especially in low light conditions (wide lense) . Thanks for everything guys!!!

The quality of these lenses are taking my iPhone photos to the next level.

I purchased a SANDMARC 100mm macro lens for my iPhone and I’m impressed with its quality and out-of-the-box performance. It’s significantly improved the quality of my macro photos. The clip to attach the lens to my phone is very well designed. The protective case is super handy. To top it off, the SANDMARC team provides fast a helpful support to all my inquiries. I highly recommend their products and will return for more

Purchased the Grade 4 Titanium band as Sandmarc seems to be the first to release a higher grade of titanium quality compared to other brands. Despite that I have also asked for an actual test report to show the grade 4 titanium certification and Sandmarc provided accordingly.

Received band had a slight defect, but Sandmarc had sent a replacement over which was really appreciated.

The band itself externally is really of high quality based on first impressions and reflects the same design towards Apple Watch Ultra.

I've had some questions to asked and the SANDMARC TEAM has always been very responsive in getting back to me with my answer within 24 hrs. They are always willing to work with me and make my concerns worked out. I feel they are about good quality product and excellent customer service!