Sarason TV Avis 153

Recommended by a friend, the company is really an asset, with great products, ordeys a SARASON 27” and 24” very well priced. I did my research beforehand cannot default.

 A Fab price of kit I’m still clear picture great apps very easy to use.

Service was great and the quality of the tv is excellent

We were amazed at how simple our 24-inch gold wall-mounted TV was to install! It's a perfect choice for those who want an easy setup without any complicated construction. It has a sleek design, is very user-friendly, and was delivered quickly.

A fantastic tv for the bathroom at a unbelievable price great service and help from Jay, many thanks

The service is very quick, and the product is of outstanding quality. I'm really happy with the purchase. The procedure is very simple; just download the necessary apps, like Prime and Netflix. The customer phone support is also very good.

I absolutely love the value for money fantastic product, great service, from the SARASON team especially Jay. The WebOS apps on the platform are simply amazing! originally we encounter a few issues with Amazon they were unresponsive and lacked customer service and tech questions support, It's crucial to check if the seller is a UK company. If not, you might end up dealing with overseas bost and limited customer suppport.

Top service from Jay - prompt delivery and great interaction when I asked for advice. Would absolutely recommend.

Great service. Purchased TV online and delivered next day.. Excellent price and service great picture and quality.

Shocking experience, rude staff (Tim) made me wait 5 months for a remote advertised then to be told they do not do this remote make up your mind. You can't tell a customer something then be rude when asking for what was promised.

irstly, the TV has yet to be installed, but all looks good.

However, there were several issues with actually getting the order.

Place the order on the 19th, states it will be dispatched on the 26th. Not an issue.

Tried to call them to ask a technical question and confirm the delivery date as we have to book the bathroom fitters but no one answers the phone.

Emailed on the 30th to ask where the TV is and they confirmed it will be sent "this week" (even though ti says dispatch will be the 26th.

Finally arrived on the 3rd, but the wrong model. Did actually managed to get through to someone on the phone who confirmed that they will send someone to pick up the wrong model the next day, and as soon as it has been picked up they will send out a replacement.

Pick up on the 4th and I also confirmed via email that it has been picked up. Received a tracking number.

For the couple of days , DPD tracking stated that they do not have the parcel yet. Continually had to chase them to find out where the TV was, as I have the bathroom fitter waiting.

On the 6th, they confirmed that if it had not arrived by the 10th, they would send out another TV to arrive the next day.

Suddenly on the evening of the 9th DPD tracking number (the one for the original replacement they send out) said they had the parcel and and it arrived on the 10th. So obviously someone found it somewhere.

All in all, a lot of chasing and faffing about. They were very apologetic, and I understand things go wrong but it wouldn't have been so bad if they had kept me informed and answered the phone.

Fingers crossed it all works OK once installed!

TV was promptly delivered in very well protected packaging.
Installation instructions were very clear and concise.
The TV has enhanced the bathroom and undoubtedly help create a relaxing haven. The picture quality is excellent with the added bonus of being a mirror when the screen is switched off.
Unfortunately the water proof remote failed after a couple of months but was promptly replaced free of charge by the Sarason Sales Team causing minimal inconvenience.
I would highly recommend and certainly consider purchasing another unit if ever we have to remodel any other bathrooms.

I have just done my bathroom and installed one of these TV's. Really easy to install, very flush and such a great quality TV, the family and I love it!

I ordered a new remote as old one stopped working on my 10 year old Sarason tv ,
However Royal Mail lost package , I contacted sarason tv who quickly sent me another one .
Great customer service ! Would definitely recommend .

Edit:

I have received a partial refund for the inconvenience and an apology from the company, cannot ask for more than that, now that is good customer service.

I had to chase after a number of days had passed after placing my order with no delivery details. I then received a tracking number and delivery date. Unfortunately I wasnt going to be available and asked if could be left with a neighbour but this seemed a big issue for them so I rearranged my day to be available for the delivery. The delivery never happened, annoyed is an understatement.

Great bathroom TV, Picture and sound seem to be good quality and it is easy to use.
The after sales service I received was brilliant,
I had a very slight fault which I emailed about, I got a reply within an hour and the fault was sorted within a couple of days, I was very impressed.

Really disappointed. I purchased this tv on the impression that I could watch Netflix on it.
However, there has now been an update that Netflix is no longer compatible with the tv. Netflix requires certain certificates to run, which this tv doesn’t have.
I was then told to ‘buy a fire stick as the tv is old’
The tv was purchased 2 years ago.

I would recommended looking at other manufacturers and dealers and not purchase a Sarason Tv as within a few years, it becomes completely unusable

Purchased a 24" bathroom tv, picture and sound is perfect, no loss of wifi signal so did not need hard wired connection. First class service and customer support, so 10/10 from me.

Hi i bought a sarason bathroom tv been installed about 10 moths never worked right from day one.i have tried loads of times to get in touch with them and had no joy its a nightmare wifi drops out all the time even though i have an amazing signal all over the house dont get me wrong wifi on tv used to work but wont connect now and i cant update it either its useless and cant contact anyone for help so not impressed at all.