Very good experience with this company! They were honest about the work needed to install quality windows and it certainly feels like they undertook the right work for it! Good service, good Ac... Voir plus
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Lisez les avis des autres
Arrived on time polite, friendly clean and efficient,good service from Rich Toby and Harry would recommend great job ! Sue Johnson
It's been a total pleasure working with this company. I needed a new front door, and from beginning to end everything ran smoothly- budget never changed,and schedule on time, all involved were totally... Voir plus
L'entreprise a répondu
The Sash Window Workshop have excellent installers who do a very professional job. Shane installed French doors and windows in my home which fit perfectly and work perfectly. The double glazing keeps... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'installation des fenêtres
- Fabricant de portes
- Magasin de portes
- Fournisseur de portes
- Installateur de double vitrage
- Fournisseur de fenêtres
À propos de The Sash Window Workshop
Écrit par l'entreprise
The Sash Window Workshop are a multi-award-winning company that was established in 1994. We specialise in traditional, energy-efficient timber windows and doors. Handcrafted in Berkshire we offer an installation and draught proofing service across London and the South and a supply only service nationwide.
Our products and services include:
- Replacement Timber Sash Windows
- Replacement Wooden Casement Windows
- Timber Doors
- Secondary Glazing
- Draught Proofing and Overhaul
We understand the importance of providing excellent customer service and a high quality product, and are proud that around half of our orders come from previous customers or recommendations.
We design and manufacture elegant, thermally efficient windows and doors to suit your home. Excellence and attention to detail extends into everything we do.
We are also proudly recognised as a Which? Trusted Trader.Our replacement Accoya windows and doors come with a 50 year anti-rot guarantee.
Contact us today on 01344 868 668 for a free, no obligation site survey and quotation.
Bespoke Timber Window and Door Specialists
Écrit par l'entreprise
- We pride ourselves on delivering exceptional craftsmanship, unparalleled service, and innovative solutions.
- We offer a wide range of timber windows and doors to enhance some of Britain's finest homes. Our Values -Craftsmanship: We believe in the art of creating high-quality products that stand the test of time. -Service: Our dedicated team is always here to provide you with the best possible experience. -Innovation: We continuously seek new ways to improve and innovate, ensuring that we stay ahead of the curve. -Sustainability: We are committed to sustainable practices that benefit both our customers and the planet.
Our Guarantees For Your Peace of Mind
From our workshop in Berkshire to your home and from paint and glazing to joinery and anti-rot timber - all our work is guaranteed so you'll know you've made the right choice with The Sash Window Workshop.
Coordonnées de contact
4 Kiln Lane, RG12 1NA, Bracknell, Royaume-Uni
- 01344 868 668
- info@sashwindow.com
- www.sashwindow.com
TIMBER WINDOWS AND DOORS
4,6
Excellent
202 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A Hash Window Workshop for C/Service
What appears to be a great looking product, has been woefully let down by poor Customer Service to obtain just price for a door that is gracefully advertised on Social Media, (with that said: nobody I spoke with were current with their own advertising promo’s).
Moreover, I have made several attempts to contact their appointed surveyor team whom has ignored to follow up my sales lead and return courteously a customer phone call or even email. In fact it is only sheer ignorance.
In the world of retail, ‘Customer Service’ is the first impression, and therefore a key component to the cohesion of happy customers - abundantly so when dealing with premium brands (so-called on this occasion in my opinion). Their branding does not match the expectation for the initial customer journey and this should be reviewed, and this does not fulfil my confidence any further sadly based on my experience on this dull occasion.
Best wishes for the future in this challenging market where there are many competing in same space.
25 novembre 2020
Avis spontané
Réponse : The Sash Window Workshop
Dear Mr Parma,
Thank you for taking the time to write a review.
We have investigated the case and we have not met our normally very high standards of customer service on this occasion.
We have contacted you privately and I can only apologise for any inconvenience.
Kind regards,
Richard Dollar
Managing Director
The Sash Window Workshop
The best
On time, remarkably clean during and after the work which, for the 4th time I've used the Sash Window Workshop, was done to perfection. A great and enjoyable company to work with.
22 octobre 2020
Avis spontané
Réponse : The Sash Window Workshop
Dear Mr Horner,
Thank you for your online review. I am delighted to hear that you are so happy with the service that you have received. I will ensure that your review is passed onto everyone concerned.
I would like to take this opportunity to thank you for continuing to trust us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Great company to do business with, trustworthy
All staff were very helpful and friendly, dealt with the job efficiently and were keen to rectify an unforeseen issue, which they did to my satisfaction. I was very pleased with the work. The dates of the work had to conform with Covid 19 Government regulations, and the company clearly managed the situation very well. I wouldn't hesitate to recommend them.
12 août 2020
Avis spontané
Réponse : The Sash Window Workshop
Dear K Pender,
Thank you for your 5 star Trustpilot review.
I am delighted to hear that you are pleased with the work that we carried out for you and that you found all our staff to be friendly and helpful. We do our utmost to deliver the highest standards of both product and service, so having positive feedback makes all the difference to us.
I would like to take this opportunity to thank you for trusting us with your business. I hope your windows continue to serve you well. If you do have any issues in the future, please do not hesitate contact us.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
I’ve waited a year to write this review…
I’ve waited a year to write this review in order to judge the longer term quality of workmanship. I needed an exact replica of a Victorian front door. The product provided was exceptional. It was fitted perfectly by a craftsman, is much more secure and still looks great a year later. These guys aren’t cheap but you absolutely get what you pay for.
23 juillet 2020
Avis spontané
Réponse : The Sash Window Workshop
Dear Mr Richards,
Thank you for your review.
We pride ourselves on providing a high quality product and I am delighted to hear that you are so happy with your Victorian style front door, one year on from when we installed it for you.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Perfect secondary glazing
Fitted new secondary glazing in a grade 2* listed building. Perfect result, workmen very tidy. Absolutely delighted.
11 juillet 2020
Avis spontané
Réponse : The Sash Window Workshop
Dear Zach,
Thank you for your 5 star review. I am very happy to hear that you are delighted with the work that we carried out for you.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
very good service
very good service, premium product
Deliberated for months over whether to get whole lot replaced from dealerships selling windows made to measure in Poland and shipped over, or stripped down, sanded and double glazed glass put into the refurbished frames..
Eventually chose to have Sash Window Workshop replace the sashes and replaced kept the original frames
Couldn't have been more pleased with the outcome
Not 5 stars because the price was also 'premium'
9 juin 2020
Avis spontané
Réponse : The Sash Window Workshop
Dear Daniel,
Thank you for your online review.
I am delighted to hear that you are so pleased with the new sashes that we manufactured and installed for you.
I would like to take this opportunity to thank you for trusting us with your business. I hope your windows continue to serve you well.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent service
3 very well made and fitted sash windows. Will definately use them again.
5 mars 2020
Avis spontané
Réponse : The Sash Window Workshop
Dear Mr McIlwraith,
Thank you for your excellent review. I am happy to hear that you are pleased with the work that we carried out for you.
I hope your windows continue to serve you well. Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Stunningly beautiful and top quality sash windows
My new sash windows look absolutely stunning - and draughts and rattles are now things of the past! The installers were extremely courteous and hardworking, clearly taking great pride in their work, and installed the windows very efficiently. The house was left tidy and secure at the end of each day. Customer service all through the process was second to none; they really want you to be completely satisfied, and the process and the product were explained very clearly and helpfully throughout. I am delighted with my top quality windows, and would highly recommend The Sash Window Workshop.
22 février 2020
Avis spontané
Réponse : The Sash Window Workshop
Dear Sorrel,
Thank you for your 5 star review. I am delighted to hear that you are so happy with the new sash windows that we manufactured and installed for you.
I am also glad to hear that you found the customer service to be of a high quality and I will pass your comments onto everyone involved in your order.
I hope your new windows continue to serve you well. If you do have any issues in the future, please do not hesitate contact us.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Replacement windows
The entire process of replacing my five windows from the initial visit through to completion has been first class. I am delighted with the quality of workmanship and the end result. The fitters/installers were excellent - they were hard working, tidy, courteous and extremely helpful, and I could not have asked for a nicer professional team. Thank you to everyone involved!
30 novembre 2019
Avis spontané
Réponse : The Sash Window Workshop
Thank you for your online review regarding the work that we carried out for you.
I am delighted to hear that you are so happy with your new windows and that you were happy with work carried out by our installation team.
I would like to take this opportunity to thank you for trusting us with your business. I hope your windows continue to serve you well. If you do have any issues in the future, please do not hesitate contact us.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Very impressed from start to finish
Very impressed from start to finish, from the initial 'sales' visit and follow up survey to the actual installation. The Sash Window Workshop team were all helpful, prompt, courteous and professional. We had two sash windows overhauled and one supplied and fitted as a replacement; we are very happy with all of them. We would definitely use SWW again.
18 novembre 2019
Avis spontané
Réponse : The Sash Window Workshop
Dear Philip,
Thank you for your review and recommendation.
I am delighted to hear that you were so happy with the service that you received and the work that we carried out for you.
We do our utmost to deliver the highest standards of both product and service, so having positive feedback makes all the difference to us.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Repair work/draught-proofing
I had repair work/draught-proofing done (and one replacement casement window installed) and am pleased with the result from start to finish. The team were hard-working, efficient and courteous throughout, did the work within the planned timescale and cleared up effectively as they went along.
26 juillet 2019
Avis spontané
Réponse : The Sash Window Workshop
Dear Ms Henderson,
Thank you for your online review. I am happy to hear that you were pleased with the work carried out on the windows at your property by our fitters.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Honest Apraisal of Window options.
I appreciated the honest appraisal given by the company when visiting of the most appropriate window system for my home. They could of simply not of said anything but had the decency to say actually your property would look better with the original Crittal style of window rather than us trying to fit wooden frames in. Thanks.
16 juillet 2019
Avis spontané
Réponse : The Sash Window Workshop
Dear Alessandro,
Thank you for your 5 star review. I am happy to hear that you received an honest assessment of the work that you required from our salesman. I wish you all the best with replacing your windows.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Replacement of 13 bespoke windows in Central London
Very professional company. Happy with the quality and cost. Replaced existing / unique single glazed windows with double glazed hardwood equivalent. Old Victorian apartment in Westminster which required planning approval before windows were replaced.
Works were completed in 5 days (May 2019)
12 juin 2019
Avis spontané
Réponse : The Sash Window Workshop
Dear Andreas,
Thank you for your review. I am glad to hear that you are happy with the windows that we replaced for you.
I would like to take this opportunity to thank you for trusting us with your business.
I hope your new windows continue to serve you well. If you do have any issues in the future, please do not hesitate contact us.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
The service I received from Sash Window…
The service I received from Sash Window Workshop with the installation of my door was fantastic. From the moment I made my initial enquiry everything ran smoothly. The representative Mr Farebrother
And Mr Jewish could not have been more helpful. We are in conservation area and had lots of problems with the council. Both were happy to sort any issues or answer any questions. Door was of wood quality.
Installation men were very good and tidied
Up afterwards. I will certainly use this company again and would recommend them highly anytime. Thank you.
12 mai 2019
Avis spontané
Réponse : The Sash Window Workshop
Dear Mrs Ahmed,
Thank you for your online review. I am glad to hear that you are happy with the installation of your door and found our employees to be the helpful.
Thank you for trusting us with your business. I hope the door continues to serve you well.
I have passed your comments onto everyone involved in your order. We do our utmost to deliver the highest standards of both product and service, so having positive feedback makes all the difference to us.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Very impressed by The Sash Window…
Very impressed by The Sash Window Workshop. We had two very large windows replaced at the front of our house. One was a complicated arch shape. The quality of the workmanship was excellent and the acoustic glass is unobtrusive (and works well). Finally the fitters were very skilled and did the main work in a day with the second day for just the finish and tidy up (that was very thorough indeed). We paid a 30% premium compared with a competing quote from a very small company but I think we had good value for money overall.
7 mai 2019
Avis spontané
Réponse : The Sash Window Workshop
Dear Mr Steele,
Thank you for your 5 star review. I am happy to hear that you are impressed with the work that we carried out for you.
We pride ourselves in offering a bespoke service tailored to suit our customer's individual requirements. I am therefore glad to hear that you found the quality of the workmanship on your windows to be excellent.
I would like to take this opportunity to thank you for trusting us with your business. I will make sure that your comments are passed onto everyone involved.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
I cannot speak highly enough of the…
I cannot speak highly enough of the quality of service and workmanship we received. There are an awful lot of cowboy sash window "specialists", but the Sash Window Workshop are the epitome of professionalism.
27 avril 2019
Avis spontané
Réponse : The Sash Window Workshop
Dear Ms Rains,
Thank you for your excellent online review. I am delighted to hear that you are happy with the work that we carried out for you.
I hope your windows continue to serve you well and if you do have any issues, please do not hesitate contact us.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Highly Recommended
I used Sash Window Workshop to replace 10 windows in my home. The build quality is fantastic. Others have mentioned the price. They were not the cheapest quote we received but they were not the highest either but you are definitely getting a great product. For me that equated to value for money. Opening and shutting the windows is like opening and shutting a BMW car door. Just catching up with this review as we got them fitted a little while ago now and they are still smooth as silk sliding up and down. Very satisfied. Highly recommended.
15 février 2019
Avis spontané
Réponse : The Sash Window Workshop
Thank you for taking the time to post a review of our work. I am delighted to hear that you would highly recommend us and that you are so happy with the quality of the windows we installed for you.
I would like to take this opportunity to thank you for trusting us with your business. I hope the sash windows continue to serve you well.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent product, service and installation.
From start to finish The Sash Window Workshop were excellent, their attention to detail both in the product and fitting are 2nd to none. It's always a bit daunting spending such a lot of money on windows especially when there are many cheaper alternatives but we wanted to make sure our period property was done justice. Once Steve had finished the installation both me and my wife stood back and instantly agreed that it was money well spent. It is such a relief to know that when we come to replacing the rest of our windows there will be no more trawling of companies that could do the work, we will simply go straight back to The Sash Window Workshop without a moments hesitation.
18 décembre 2018
Avis spontané
Réponse : The Sash Window Workshop
Dear Mr Doran,
Thank you for your excellent review, I will make sure that your comments are passed onto Steve and everyone involved in your order.
I am delighted to hear that you are happy with the product and the work carried out by our installer.
I would like to take this opportunity to thank you for trusting us with your business. We look forward to working with you again in the future.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
A model of excellence
Excellent in every respect from the first inquiry to the completion of the installation. A quality product delivered with quality service throughout.
23 novembre 2018
Avis spontané
Réponse : The Sash Window Workshop
Dear Mr Crane,
Thank you for your 5 star online review. I am happy to hear that you found the whole process to be excellent.
I would like to take this opportunity to thank you for trusting us with your windows and door. I hope they continue to serve you well into the future. If you do have any issues, please do not hesitate contact us.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Outstanding Company
I used Sash Window Workshop about 8 years ago to replace a large living room window. I had no hesitation in going back to them recently to replace bedroom windows for replica Victorian sash windows. The customer service, advice and quality of manufacture (in house incidentally) is outstanding and their fitters did an excellent job. It won't be the cheapest quote you might get but these windows are built to last and well worth the outlay. Some neighbours went for a budget option and are already living to regret it.
21 novembre 2018
Avis spontané
Réponse : The Sash Window Workshop
Thank you for taking the time to post an online review. I am delighted to hear that you are so happy with the product and the service that you received.
We always aim to provide our customers with a quote for work that best suits their individual needs, so I am glad to hear that we were able to meet your requirements to the high standards that we expect.
I would like to take this opportunity to thank you for continuing to trust us with your business. I hope your windows continue to serve you well.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
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