Schepens Removals Avis 

The removal men on both ends were friendly, polite and efficient. However once we started unpacking our belongings we could see that the packing standards were inconsistent and at times shoddy. Some examples (there are several): our microwave arrived completely unwrapped, and missing a foot and dented on one side and a crystal vase was wrapped in ONE sheet of wrapping paper (and arrived chipped), while other items were wrapped in layers of three sheets; 7 boxes were marked "Pots and Pans" and only one of them actually contained these (stressful when you are trying to make a simple meal in your new home to have to go through 7 boxes to get to a pan); wicker baskets were stuffed sideways into boxes and distorted (I didn't have the energy to ask for compensation for these). The most stressful part of the move was being told by Chris at the office two days before the move that it was our responsibility to make sure the road was clear for them to park and unload, and that it was "as simple as that". How could it be our responsibility in a city and country we just moved to to make sure of that? This is my fourth international move and not once has this been expected of us. Lastly, I don't think that the men should be asking us to use our bathroom to shower at the end of the day (this was on the UK side of the move). Of course we said yes because it seemed mean to say no to two men who were going to sleep in a lorry, but this should be the responsibility of Schepen's or they should at the very least ask the customer in advance if this is something they would agree to instead of putting the customer on the spot.

All in all an okay experience, my only problem was communicating with the actual driver's, basically I couldn't contact them only their logistics base back in England. I was responsible for the move of a friend in Copenhagen, and was told that the driver would contact me an hour before the appointed move. This sadly wasn't the case and I didn't know when they'd arrive? They arrived a day late, and if I hadn't have been sent the tracking number details, I'd have missed them...
Yet after arrival they were quick and efficient.
Funnily enough when I met up with the driver, he said he'd tried to contact me? I told him that this hadn't been the case, I run my own business and one thing I have learnt is communication is paramount, especially when working internationally..

From the initial contact with Schepens, through the run up and on the day of the move, the Schepens team have been friendly, responsive and have a cool, calm, "no problem" attitude which significantly reduced my stress levels at getting everything organized ahead of my move.

On the day, the Schepens team were polite, careful and very efficient. I'd happily recommend them to anyone needing a great moving experience!

We have been really impressed with Schepens, from start to finish of the moving process from England to Norway. A friendly team of staff who respond quickly and efficiently to queries, a very competitive price, and a seamless packing-up and moving/delivery process; everyting makes me absolutely happy to recommend them to anyone who needs a good and reliable removals company. I especially liked the fact that they offered our (large) load to be part of a trip with multiple drop-offs rather than our stuff going on the journey by itself - I am sure this helped keep the price down whilst also being a more environmentally friendly option. Thank you!

Absolutely flawless.

Not only did Schepens provide one of the most competitive quotes for our move from Denmark (back) to the UK, but theirs provided us with the most options in terms of a timeline.

From the very first call with Chris to the dropoff just yesterday, the whole thing has worked out like a dream - far better than we could have imagined. I mean, our things arrived at our new house before we even did!

The guys were earlier to collect and earlier to drop off. We weren't quite ready for them to be there so early, but this was no problem for these professionals (Luke and Simon). They rolled up their sleeves and made short work of the pickup.

They say moving house is as stressful as childbirth (or something like that), but these guys alleviated so much of the stress for us. So much so I feel like moving again already.

We will definitely look Schepens up when we (finally) head to Australia.

Fantastic service from the time I called and spoke to Tracey who was brilliant. All of the staff are so helpful.
A special thank you to Janice, Steve, Liam, Chris and a massive thank you to Jack and Tracey who are a massive asset to the company they were so kind, very professional and went the extra mile.
They couldn't do enough for me as I had to store my possessions for over 2 months, they gave me access when I needed to find items which was not easy as I had ten containers, both Jake and Liam were amazing.
They are very competitively priced but the service I received was second to none.
Thank you so much. Stay safe.
Best wishes Linzey

We used Schepens when we moved from London to Stockholm in October-November 2020 and we're extremely pleased with their service. They were friendly, efficient, kept us in the loop the whole time and offered a very reasonable price. We'd recommend them to anyone moving both abroad and within the UK.