Scoville Avis 

If you don’t register your saucepans with this company, even though it is lifetime guarantee, they won’t do anything!
No I wouldn’t recommend purchasing anything from them! The small frying pan keeps getting everything I cook in there stuck. I have emailed customer services with photos of my frying pan, no reply from them since I sent them.

I was experiencing some sticking with my previous wok, and the replacement process was smooth and efficient. Victoria and the Imperial team were very responsive and kind. The new wok works perfectly, and I am satisfied with the quality and support.

Excellent customer service and updates.

Bought the knife set with a block from Asda and also a sharpener and frying pan don’t waste your money absolute rubbish don’t stay sharp and sharpener doesn’t work the handles become sticky as for the frying pan everything sticks to it best place for these is the bin

Thanks to Victoria for exceptional customer services
I'd had a bad / sad week with one thing and another and Victoria made me smile and cheered me up, and resolved my issues, thank you

The customer service was great and I also love the product.

I had an issue and it was swiftly resolved

Bought the wok because of the lifetime guarantee. My frying pan is fine but my wok has lost its nonstick coating after only a few months. Hardly a lifetime!

After about 6 months it became always-stick. The quality is nowhere near the standard of Tefal pans, which don't last long either. We know how to look after pans, our Ninja ones are going strong.

Contacted Scoville re. the lifetime guarantee, but they fobbed us of to Asda where it was purchased.

I reported a defective frying pan and had a replacement sent to me with 10 days (including delivery time).

Prompt polite service.
No quibble guarantee.

Very nice service. Highly recommend to all my friends n family as I am long time user of scoville pots & pans.

Had a saute pan for just under two months and it started sticking considering it's 5 x stronger than any other NON stick pans I have contacted Scoville to be told the heat was too high I was cooking eggs at the time and heat was on low so now I have a pan that's under two months old that I can't use what a total rip off
I did a camera shot of under the pan as Scoville said it was burnt through high heat now this is what my search found for under the pan
The under pan looks like normal use (not what Scoville said)
They have said I will get a replacement im still waiting ten days later.. True to their word I have received a replacement thank you 😊

We’ve bought a few pans from this brand now. It’s true the pans don’t stick, however it only takes a few months for the bottoms to fall off, rendering them useless on induction hobs. Complete waste of money.

The micro wave was working fine for about 18 months when it developed a serious fault with the timer knob, instead of counting down (going anticlockwise) the timer knob was going clockwise, adding time on to the cooking process.
The first we were aware of it was when our smoke alarm was going off and the kitchen and house was full of smoke. When I complained to Asda they weren't interested i tried to explain that it was a serious safety issue but because I had lost the receipt they weren't bothered.

These are by far the best roasting pans I have ever owned. They are solid, the perfect size, thick enough to retain heat after removal from the oven, and shaped so that they can be easily and safely gripped from the front when hot. The non-stick cooking surface is excellent and performs exactly as promised.

I did experience a small issue with the exterior coating on the trays I originally purchased. However, Scoville’s customer service handled it quickly and effectively, replacing both trays without fuss.

Overall, excellent pans backed by a company that stands by its products. Highly recommended.

I wrote to scoville not as a complaint just as a suggestion over some of their products having a common property to them, they graciously offered to replace my items and promptly did so with our me asking them to. They have wonderful cookware and even more wonderful service. I am and will stay a dedicated customer now and into the distant future.

Really impressed with the service as sometimes “ lifetime guarantee “ means little to so many businesses. Thank you for your wonderful support

Fast delivery delivered with care packaging amazing well covered to protect products couldn't fault a thing had no cooker, just been delivered used one pan first time amd seriously impressed so far. Thank you x