poltronesofà - Chesterfield Avis 

1 587
TrustScore 4.5 sur 5

4,5

Markham Retail Park, Markham Road, S40 1SR Chesterfield, Derbyshire,, GB


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Lisez les avis des autres

Noté 2 sur 5 étoiles

Sofa good, after sales and honesty about real delivery date not do good. Once sale made that's the last contact untill you get a text from delivery contractors. Went to store after 6 weeks for update... Voir plus

Noté 5 sur 5 étoiles

Everything was explained about the sofas and choices we had as soon as we arrived. The sales assistant (who's name unfortunately I can't remember), was so helpful. We were left to browse, and when... Voir plus

Noté 5 sur 5 étoiles

Excellent and knowledgeable sales lady even when it took me ages to make up my mind so patient and polite . Can't fault delivery service polite and rang me a few times to inform me of delivery time.

Noté 5 sur 5 étoiles

Went in Chesterfield shop and looked around with no hassle - lovely lady Claire came and spoke to us regarding sale items etc. Very helpful and polite - Purchased there and then 👍 Thank you


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Chesterfield

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Markham Retail Park, Markham Road, S40 1SR, Chesterfield, Derbyshire,, Royaume-Uni

  • 01246 541010

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,5

Tous les avis

(1 587)

15 536 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Went in Chesterfield shop and looked…

Went in Chesterfield shop and looked around with no hassle - lovely lady Claire came and spoke to us regarding sale items etc. Very helpful and polite - Purchased there and then 👍
Thank you

18 juillet 2026
Noté 2 sur 5 étoiles

Poor after sales

Sofa good, after sales and honesty about real delivery date not do good. Once sale made that's the last contact untill you get a text from delivery contractors. Went to store after 6 weeks for update on delivery as sales rep had said sometimes can be ready in 4 weeks. Staff ignored me a played on phones, manager was arsey and said it will be 12 weeks. I would have gone else where if I was told up front it was 12 weeks.

18 juillet 2026
Noté 3 sur 5 étoiles

The delivery driver and partner were…

The delivery driver and partner were fine, there was no issues with them but one of the chairs has a dent in the seat and an elbow dent on one of the arms, There is a major difference between the 2 chairs that were delivered 1 is fine but the other looks like it may have already been used, we will need someone to come and view this at our home, or we will come into store to discuss this

12 juillet 2026
Logo de poltronesofà - Chesterfield

Réponse de poltronesofà - Chesterfield

Good Morning Stephen,

I hope you are well and thank you for your review.

I am so sorry to see that you have concerns with one of your chairs and apologise that has arrived in this way. I can understand how disappointing this must be for you.

Please raise any issue with our aftercare team on the link below. If you use the option for manufacturing fault on the contact form.
This allows us to obtain all of the relevant information so that we can fully review this and advise on the next steps.

The link that you need is: https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Excellent

Everything was explained about the sofas and choices we had as soon as we arrived. The sales assistant (who's name unfortunately I can't remember), was so helpful. We were left to browse, and when we found the ideal sofa the process of making the order etc, was simple. Very good customer service.

6 juillet 2026
Noté 2 sur 5 étoiles

time factor on delivery's when purchasing sale stock

Staff very attentive with us, disappointed with delivery service having to wait 4+ weeks after purchasing sofa +chair+stool

8 juillet 2026
Logo de poltronesofà - Chesterfield

Réponse de poltronesofà - Chesterfield

Good Morning Mrs Hubball,

I hope you are well and thank you for your review.

I am pleased to see that you were happy with the service from the team in store on your recent visit however I am sorry that the delivery lead time is longer than you may have hoped for.
I can understand why this may be disappointing for you and apologise for any inconvenience.

As soon as your furniture is ready the team will reach out regarding your delivery.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 4 sur 5 étoiles

We was greeted on entering the store…

We was greeted on entering the store and then left to browse for a while, then the salesman helped us sort out choosing our new sofa and was very knowledgeable, the only downside was they ordered the wrong colour suite which got rectified quickly

8 juillet 2026
Logo de poltronesofà - Chesterfield

Réponse de poltronesofà - Chesterfield

Good Afternoon,

I hope you are well and thank you for your review.

I am very pleased that you had a positive experience with us overall and found the salesman to be helpful on your visit.
I am sorry that the incorrect colour was initially added however I can confirm that this has been amended to the Camelia Anthracite 850 option as requested.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

The delivery staff were helpful made…

The delivery staff were helpful made sure we knew just when to expect their arrival
Put everything where we wanted it placing
Made sure we were happy with everything before they left and knew how to contact them if we had a problem

30 juin 2026

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