Quality sofa I like all but communication not good after ordering sofa try to cancel one of single unit went to shop in tollgate Menager wast there they took not about it Menager spouse to call me back let me know if I could cancel or not didn’t get contact didn’t like the service u should chose professional people they not welcoming as well only Zelda was very good with customer service unfortunately she was on holiday when I order sofa

I haven't recieved delivery of my sofa yet - so I can't speak to the quality or delivery experience. But my in-store experience was perfect. I visited twice, once with a friend to look around and the second time with the intention to purchase. Kerry welcomed us both times and was extremely helpful and friendly, knowledgeable and attentive - without being pushy. The process to order was efficient and informative without feeling rushed and very simple to follow. I'm very excited to recieve the sofa in October.

Shop staff at Colchester Tollgate were helpful, if sometimes hard to find !
Delivery/install people (Darren & Kofi) were very considerate and efficient.

Felt Really welcomed and was very helpful for us to choose our first couch. Directed us to exactly what we described

The quality of the sofa's was excellent and Zelda was very helpful with information. We were not pushed to buy and no rushing, in fact we spent a couple of hours going back and forth eliminating down to 3 then 2. As my wife like one and I liked the other we had one of each in the same colour with the reclining features we liked. A good experience, thanks Zelda.
Only minor irritation is that the website has a problem preventing me to register for an account which I'm sure will be fixed soonest.

Friendly service.

Extremely helpful and knowledgeable

All we have to say what a great experience
We had a great the lady who severed us was
Zowy she was so helpful and as we were looking around she asked can she help us we said just looking but then we found a sofa and chairs that we liked so we spoke to Zowy
and she helped us and she asked us if we wanted a cold drink which we said yes
So thank you Zowy for your kindness
Best regards MR MRS H

Fast efficient service ordered on friday delivered following Wednesday, Zelda was very knowledgeable and helpful.Super ex display price.

I was kept in formed & updated on my delivery time & when my furniture arrived the delivery men were very friendly, polite & helpful.

Very helpful reception staff service very good only gripe long wait delivery.

Our Sales person was Zelda at the Colchester branch, excellent products knowledge. She showed us suitable sofas for our stature, the seat depth being the most challenging issue! We went away, thought things through, no pushy sales techniques and we were back to place our order! Everything from insurance, finance & delivery was discussed in detail. … we feel very happy with our decision … now all we need is in move date to our new home 🏠

Service was excellent - the person who looked after us (Gill) went out of her way to be helpful - we are looking forward to having the sofas delivered and would totally recommend this business to anyone

Delivery earlier than expectation set by sales person and early delivery on the day rather than late afternoon. Staff in the day were very polite, and careful.

from the time we walked in the store down to delivery your staff were friendly and informative. and would highly recommend.

The lady who served us was a most brilliant person who was extremely helpful and most obliging. An asset to your company. Your products are exceptional in design and quality. A good all round experience,

Company kept us in touch about delivery very professional Chris and mark fitted the furniture took away all the packing’s very pleased with all that they had done could not have faulted with anything that they had done

Staff in the shop were very helpful and patient.

Great delivery guys, very helpful, nothing was too much trouble, good experience all round, very pleased, thank you very much, love my new sofa.