We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... Voir plus
Établissement
Changer d'établissementWhite Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB
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Lisez les avis des autres
Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... Voir plus
Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.
L'entreprise a répondu
Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de poltronesofà - Dunstable
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, Royaume-Uni
- 01582 691460
4,4
Excellent
393 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nadeem and Mudaser where great
Nadeem and Mudaser where great. Very helpful. No sale without them two on site to get the deal done. Thanks guys.
26 novembre 2024
Avis spontané
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Straight forward customer service
Straight forward customer service, not pushy sellers like some other places, Nadeem was polite and very helpful.
24 novembre 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Phil and Chris Turned up nice and…
Phil and Chris Turned up nice and early. Extremely friendly and efficient. All rubbish taken with them and I didn’t have to lift a thing :))
24 septembre 2024
Avis spontané
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very friendly and informative sales…
Very friendly and informative sales staff. Very easy to get along with and very happy to help
17 septembre 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Poor services from the guys in this…
Poor services from the guys in this store especially Nadeem, my partner wanted a sofa, we went to the store and it took a while before cos our sitting area was quiet small, we later settled on a sofa we wanted, upon purchasing the sofa
we realised it was still too big for the sitting area, that very moment I called nadeem and explained the situation to him, this guy told, there's no policy for a return or exchange if the product leaves the store, he later kept telling us stories he will try his best to help us exchange it if one of the managers leaves, I kept calling him and he only gave us excuses, it's been almost 2 months now and I still haven't heard from him. I am very disappointed 😞
27 juillet 2024
Avis spontané
Réponse de poltronesofà - Dunstable
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have been disappointed in the service received so far.
I have located the order however as this is not in your name I am unable to provide any details. I have however passed this over to the store where the order was placed.
Kind Regards
Lynsey
Customer Experience | ScS
The shop assistant was very helpful and…l
The shop assistant was very helpful and Answered all our questions which led us to buying our sofa
25 août 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thank you Harman for your help and…
Thank you Harman for your help and patience whilst we made up our mind. The new sofa fits perfectly and is really comfy.
27 août 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Had a lovley lady in Dunstable branch I…
Had a lovley lady in Dunstable branch I think her name was mentar ? But very helpful had the deal done in less than 30 mins 5 stars review,bought from clearance but was allowed to pay remaining balance on hp over longer term with the cost of living this really made such a difference,delivery in under a week ,very happy customer.
25 août 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful &friendly manager he got…
Very helpful &friendly manager he got everything sorted and delivered the chairs on the sameday
22 août 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Today I thought of getting a new…
Today I thought of getting a new sofa,so I went to SCS the same shop that i bought my other one from!On entrance I was greeted with a very friendly smile and a warm interest to what im looking for!?I looked at lots of different recliners from the cheapest with no features to the most expensive with electric even heated seats wow.So now i have a new recliners from SCS which is the best ,most comfortable seat that i have ever sat on many thanks to the staff there very good,
From Steve c
9 août 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Wouldn't even give one star i brought 3…
Wouldn't even give one star i brought 3 3 seater sofas in 2021 and got them delivered end of 2021 i previously had problems with dfs where at the side of the seating cushions they used fake leather so i told the dunstable branch the problem and asked if i would face the simpler probelm what would be done and they told me that it would be fixed free of charge as you have 5 year leather cover but they reassured me that this would've happened with there sofas so after 2 and half years the same thing has happend to scs sofas got in contact and they are now saying i have to pay £75 non refundable charge so even if it is manufacturer issue i will not get a refund,
They have also used fake leather on the side seating cushions all they told me was lies to get my hard earned money and they could not careless unless i pay £75 i am now looking to take this to county court unless this problem gets sorted asap
I urge all to stop and think if your going to buy sofa from scs, they do not care and they charge you extras for no reason and say you will be covered if you get this extras and when the time comes when you do face a problem they want even more money and do not care at all.
13 juin 2024
Avis spontané
Réponse de poltronesofà - Dunstable
Good Morning Mohammed,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your furniture and that you are disappointed with the service regarding the call out fee.
We do advise in your terms and conditions that any issues reported to us outside of the standard warranty period will have a call out fee applied. If the fault is deemed to be a manufacturing issue then this will cover the repair, the charge is non-refundable.
I am sorry if this is not the outcome that you had been hoping for.
Please feel free to contact our aftercare team on 0191 7313300 should you need to discuss anything further.
Kind Regards
Lynsey
Customer Experience | ScS
You get what you pay for
Staff friendly and helpfu. They told us we would be getting the 2 sofas we were sitting on in store. Which was fine. They asked us to check for for any tears or faults and take photos, whi The sofas are a beautiful colour and look very smart and modern. However, after sitting on them we thought these are not the sofas we sat n in store. The store ones were much firmer. The cushions on the one we got are much softer, so flatten . we have to keep getting up so the cushions can raise up again. We realise these were a really good offer price. Okay for occasional use.
6 juillet 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful
Very helpful, friendly staff. Excellent service - would definitely recommend
21 juillet 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Quick assembly and very helpful lads.
26 juillet 2024
Avis spontané
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Clearance store bargain, with speedy delivery
Purchase from a clearance store in Dunstable, staff helpful but not pushy.
Purchased sofa and chair, coffee tables and had it all delivered about 2 hours later.
Delivery guys were great, put everything in place and checked it all worked before leaving.
17 juillet 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Clearance Store - Definitely Worth It!
Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer all our questions.
Didn’t realise the store was now a clearance store but it came through with a new amazing sofa and got a great price for what we got.
19 juillet 2024
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Réponse de poltronesofà - Dunstable
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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