The support and input of the sales assistants in the Gloucestershire was just right. Karen was able to reassure and provide advice regarding our concerns. We really liked the fact all the colo... Voir plus
Établissement
Changer d'établissementUnit 2 St Oswalds Retail Park, The Cattle Market, GL1 2UE Gloucester, Gloucestershire,, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
As a 75yr old OAP female, living alone - it was so nice to see two lovely guys bringing in my new two seater settee and one armchair. When they were putting it together - they made it look so easy.... Voir plus
Neither happy nor particularly upset, just didn't feel like it was a quality experience. Delivery timeline was 0700 to 1200. Who the hell wants to take a delivery at 0700. That was after 3 mont... Voir plus
L'entreprise a répondu
Nice sofa, exactly as ordered. Modular construction so easy to install ( and move if o have to do it). Delivered when they told me. Good communication. Team that dropped it off and put it together wer... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Gloucester
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 2 St Oswalds Retail Park, The Cattle Market, GL1 2UE, Gloucester, Gloucestershire,, Royaume-Uni
- 01452 397350
4,7
Excellent
1 k avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
John and Josh top guys really helpful…
John and Josh top guys really helpful didn’t rush to get off. We’re happy to help me.
16 décembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Purchased sofa on 19th August with…
Writing this on behalf of my mum (Susan Brown) Purchased sofa on 19th August with estimated delivery date of 15th November, this date has now passed and I've not heard anything from this company, I paid over £3000 I've spoken to the shop and was told it's a manufacturing problem, why haven't I been contacted earlier, I'm now putting in for a full refund, my guests over Christmas have nothing to sit on. Will not be using SCS again.
14 décembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Firstly please allow me to apologise that you have not received any update for your order after the estimated delivery date had passed. I can understand your annoyance and frustration. The service you have received is disappointing and not the service we expect our customers to receive and I will ensure feedback is passed to the relevant team so we can improve our service
I have reviewed your order and confirm we are expecting your sofa in to our distribution center on the 18th December , once it has been booked in we will contact you to arrange a delivery date.
Once again please accept my sincere apologies for any inconvenience we have caused.
Great Customer Service
We had a great experience in SCS choosing new sofas. Great customer service from Nicky in Gloucester, would definitely recommend.
30 novembre 2024
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent teamwork
Firstly the in-store team were respectful and kept their distance until I approached for assistance, and we're extremely helpful during our purchase. Secondly , when it came for delivery (within lead time), after failing to settle final payment in time, the tele-sales team went beyond to deal with my error and got my delivery back on track. Thirdly the delivery team Rhrs and Josh were fantastic, polite and efficient in fitting my suite together and went to the trouble of going through every function and didn't leave until I was satisfied.
5 décembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Simon & Russell delivered on time
Simon & Russell delivered on time, were respectful of our home and were both friendly towards my partner. BDW-084-989
2 décembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very poor email
We came in to purchase a new sofa email never came through after visiting the store twice to inform staff about no quote has been received. Once email came through price was a lot more as 10 days had expired so through no fault of or own sofa now more expensive not good
27 novembre 2024
Réponse de poltronesofà - Gloucester
Good Morning Mr Vines,
I hope you are well and thank you for your review.
I am very sorry that your order is more than you may have hoped for. We would charge the price listed on the day of the order however we do also offer a price match guarantee on goods prior to delivery.
Should you notice on the website that the cost of your furniture has reduced then please feel free to pop us an email over to socialmedia@scs.co.uk and we can ensure that this is applied for you.
Any price match requested after delivery would not be updated.
Kind Regards
Lynsey
Customer Experience | ScS
Happy Customers
Bought our dining set and ordered our living room set with SCS. Caryl and Nicola explained the products well and made us feel confident we are indeed doing a great purchase. We cannot wait for the delivery on January.
Happy Customers
21 novembre 2024
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thieves! Take money and no delivery in sight!
Ordered sofa beginning of August. Told delivery 15th Nov or before! Had 2 delivery dates and both cancelled and now 28th Nov and still no sofas!
Elderly gentleman who has had a knee replacement and lost his wife 3 months ago now been sitting on a garden chair for 3 weeks and going to bed at 6pm as in pain due to this and still no sign of delivery and refusal of refund! Emailed called and visited store more than 20 times and ignored and fobbed off. They spoke so fast and read off so much jargon in store that my father left upset and confused! I will be going to the FHIO about this and currently on a FB group for SCS failed deliveries ect and will advise them to do the same!
Sandra, if you check you system correctly you will see that I am indeed on there as my father gave permission! And a GDPR check has been completed!
Absolute shambles!
28 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Good Morning Jennifer,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are waiting on an update regarding the delivery date for this order and apologise sincerely that this has been an upsetting time for your father.
As this is not in you name I am unable to advise on any order information however I can see that a call back has been set and the team will be contacting the account holder to discuss the order.
Kind Regards
Lynsey
Customer Experience | ScS
Impressed with the staff at the Gloucester store
I came into the Gloucester store twice. Once in October to look at suites and find out options and the second time to purchase a Suite. Cary’s served me on both occasions. Despite having only been employed by you for a short time, she impressed me with her knowledge and willingness to help making my decision to return and purchase from you easy. The other staff were also very helpful and knowledgeable.
23 novembre 2024
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dai & Scott were super friendly
Dai & Scott were super friendly, really helpful! Efficient, and personable experience! Great service, with a smile!
26 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dai and Scott arrived on time
Dai and Scott arrived on time, put the furniture in place, checked the recliners worked and were friendly
25 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Left vulnerable person without furniture
My 84 year old grandmother went into SCS Gloucester to purchase a rise and recline chair. This was due to be delivered 14th November 2024.
The day arrives and no chair is delivered and no correspondence from them. Incorrect phone number provided on documents.
Thankfully my grandmother is smart and managed to work out that there was a 0 missing.
Several phone calls made by my grandmother, she is told she cannot get her money refunded. They then said the chair MIGHT be at the warehouse on 7th December 2024.
Incompetent and greedy company having left a vulnerable person without the furniture she needs to support her at home!
23 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Good Morning,
I hope you are well and thank you for your 1* review.
If your grandmother would like us to take a look over her account and investigate this further we would need her to contact us at socialmedia@scs.co.uk along with the full address and postcode on the account and a screenshot of your review.
Alternatively if you are named on the account as a third party we would be able to discuss with yourself.
Kind Regards
Laura - ScS Social Media Team
The lady in the store was very helpful…
The lady in the store was very helpful and patient, not pushy. The delivery was on time and very efficient .
16 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Handled our delivery with great care…
Handled our delivery with great care when bringing it into the property.
Placed matting down to make sure there was no ingress of dirt onto our new carpets.
All in all professional job done.👍
16 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery from scs
Great delivery from scs, on time , very friendly and helpful!
15 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Went to the Gloucester Store and was…extremely impressed
Went to the Gloucester Store and was greeted by a lovely woman called Karen , she left us alone to look for ourselves, which was great rather than being pestered all the time , she then made everything so easy for us , it was a pleasure shopping trip.
10 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Prompt friendly service!
Prompt friendly service!
Russel and Simon very helpful
4 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sofa delivery from SCS by Russell and Somon
Russel and Simon were great, i just showed them where the sofa was to go and just let them carry on. Within no time at all it was unpacked and in place. No hassle at all.
Thanks very much
4 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fantastic service from start to finish.
Fantastic service from start to finish.
John & Scott were excellent and can't thank them enough. Top service.
1 novembre 2024
Avis spontané
Réponse de poltronesofà - Gloucester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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