poltronesofà - Junction 9 Avis 

2 131
TrustScore 4.5 sur 5

4,6

2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Pleasent expreince from purchasing to delivery. Sales people were infomative and easy to deal with, answered all queries. Delivery team were caring and efficient. Only downside is they do not offer r... Voir plus

Noté 4 sur 5 étoiles

Sofas arrived on the date provided but delivery time kept changing on the day, so ended up staying in all day as they arrived at 6.30 pm instead of the 3pm quoted at first, the delivery men were lovel... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I didn't like that i was not told about the insurance and follow up health check was charged for (£350) which is a large amount of money by anybodies standards. As it happens i would not have purcha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We visited the Wednesbury store last Saturday (24th July) and received brilliant support and service from a lovely member of staff named Julie. She helped measure up a variety of sofas as we consider... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Junction 9

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • 2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, Royaume-Uni

  • 0121 506 1760

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(2 131)

16 963 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Our experience

Very welcoming without being pushy , informative , Bal dealt with our order , nice man . Thankyou now awaiting our furniture , will look forward to giving a 5 star when it arrives .

23 juin 2026
Logo de poltronesofà - Junction 9

Réponse de poltronesofà - Junction 9

Ciao Jennifer,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with us and were happy with the service from Bal in store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Excellent service

Excellent communication prior to delivery. Furniture was delivered on time and seamlessly. Staff were extremely friendly and efficient. Sofa and chair is beautiful. Would 100% recommend.

20 juin 2026
Noté 4 sur 5 étoiles

Happy customer

Helpful staff and a happy experience.

9 juin 2026
Logo de poltronesofà - Junction 9

Réponse de poltronesofà - Junction 9

Good Afternoon,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Fab experience

Brendan was a pleasure to deal with not pushy at all and explained everything thoroughly!He is a Credit to SCS!

9 juin 2026
Noté 5 sur 5 étoiles

Not Dissapointed

We waited for our new suite and was not disappointed when recieved.
So far loving the experience especially with the electric recliner design fitted.

Thanks SCS - Poltronesofa.

27 mai 2026
Noté 1 sur 5 étoiles

I have never left a review anywhere…

I have never left a review anywhere before. Even if I had bad service but this company made me leave a review.they delivered damaged sofas on 5 occasions,scratched leather ,ripped ,scuffed ,misaligned sofas, numerous other issues ,the first delivery men damaged my decorated walls ,mud on carpets ,were rude ,bad service and mainly because the deliveries are carried out at speed ,no care taken, consecutively, lied to us were very rude to us hours on the phone waiting for someone to answer, no one calling you back ,trying to always arrange repairs to a new sofa is a big NO for me waiting 3months at a time for replacements ,PLEASE DO NOT make the same mistakes we made ,have since bought from a family owned business and very happy,we will never forget how awful our ordeal was ,please think carefully as this company are dreadful,if I could have given 0 star rating I would have

25 juin 2025
Avis spontané
Logo de poltronesofà - Junction 9

Réponse de poltronesofà - Junction 9

Ciao Mrs Harris,

I hope you are well and thank you for your review.

I am so sorry to read about your experience and how this has been disappointing for you.
I can completely understand your frustration regarding the quality of the furniture that you have received and issues with the delivery.

As your order details are not included I am unable to view the history or advise further however this is not what we would want for our customers and apologise sincerely for any inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

The staff were most helpful and…

The staff were most helpful and knowledgeable and the store layout is simple, tidy and very clean. Lee helped us with sizes, styles, fabrics, delivery and protection insurance which led us to choose Poltronesofa as our preferred furniture store. We will certainly visit again for future projects.

27 mai 2026

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