Great experience over all from buying to delivering the Sofa. Staff were helpful. Delivery drivers were both polite and set up the sofa and took all the packaging away.
Établissement
Changer d'établissementRegent Place Retail Park, Derby Road, LE11 5AB Loughborough, Leicestershire,, GB
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Lisez les avis des autres
The delivery itself was actually 5*. Two person delivery. Extremely experienced and very careful with installation. Most efficient and approachable. Could not ask for better. I downgraded to 4* due to... Voir plus
L'entreprise a répondu
Very professional, kept updated the whole time and delivered when stated. We were missing the self adhesive glides and recliner cups but the driver had some of the self adhesive parts which they pro... Voir plus
From the my wife and I walked in we were greeted and welcomed by staff . There was no pressure on buying furtiniture. The whole experience the paperwork completed and making payment was really str... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Loughborough
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Regent Place Retail Park, Derby Road, LE11 5AB, Loughborough, Leicestershire,, Royaume-Uni
- 01509 631800
4,5
Excellent
980 avis
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Great experience over all from buying…
Great experience over all from buying to delivering the Sofa. Staff were helpful. Delivery drivers were both polite and set up the sofa and took all the packaging away.
4 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de poltronesofà - Loughborough
Good Afternoon
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
The delivery itself was actually 5*
The delivery itself was actually 5*. Two person delivery. Extremely experienced and very careful with installation. Most efficient and approachable. Could not ask for better. I downgraded to 4* due to the logistics of having to get up pre 7.00am (I am 70 + year old) for a text to give an actual time frame for the delivery. As it turned out This early start was not really necessary as delivery was eventually approx 11.30am. Furniture was beautiful and far nicer than I imagined.Brilliant fit and so comfortable.4 days since delivery and no cat damage. That is a first for any furniture I have ever had.
25 juillet 2026
Réponse de poltronesofà - Loughborough
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that the delivery itself was 5* with the drivers being very careful with installation reflecting their experience.
I am sorry to see that the logistics side let us down on this occasion with the early start not being required due to receiving mid-morning. I can appreciate how frustrating this must have been.
I am pleased to see that you are happy with your furniture and that it surpasses your expectations.
I am also glad to see that your cat seems to be enjoying the furniture too with no damage being caused by them - I hope it stays this way and that you continue to enjoy your furniture.
Warmest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
On time 2 great polite hardworking…
On time 2 great polite hardworking guys. Defo worth the money. They are an asset to your company. Very pleased.
24 juillet 2026
Good communication
Good communication system providing sufficient time to ensure that the furniture(s) are received.
25 juillet 2026
Réponse de poltronesofà - Loughborough
Good Morning
I hope you are well and thank you for taking your time to leave us a review
I am please to see that you have received a positive experience with ourselves and that you found the communication system good with it providing sufficient time for the furniture to be received.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Warmest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Sorry forgot his name.
The staff i deal with was so welcoming. As I am disabled he made everything easy for me to get around such a lager store. I was so pleased with the support and service. That's why I brought one. Shop there they are so helpful, and not pushy.
24 juillet 2026
Very pleased
Very good from start to finish 👍🏻Staff very helpful with a quick delivery. Very pleased with the purchase
16 juillet 2026
Nicely spacious show room
Nicely spacious show room. Ollie was very helpful and sorted us with a new sofa.
Bagged a bargain! Very happy 😃
19 juillet 2026
Experience great
I found the assistant was very helpful and didn't push you to buy. He was very polite. The delivery men where also very polite and caring people
11 juillet 2026
Great service
Great service, knowledgeable staff. Perfect delivery by pleasant and friendly staff
11 juillet 2026
The communication of the delivery date…
The communication of the delivery date and time was excellent, and I received a call from the delivery men half an hour before they arrived. The delivery was on time, efficient and speedy and they tidied up and took away all the packaging. As an older person I would have preferred a little more clarity about the battery pack and its relationship to the adaptor and the controls, but it didn’t take me long to work it out once I’d had my furniture in my house for 24 hours!
11 juillet 2026
Easy to order in store
Easy to order in store. Lots of fabric choice. Delivered on time. Beautiful chair
7 juillet 2026
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