poltronesofà - Middlesbrough Avis 

1 621
TrustScore 4.5 sur 5

4,6

Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very welcoming and helpful staff. Explained the different type of fabrics and leather options. Introduced me to various sale options. The staff had a great knowledge about each product I looked at... Voir plus

Noté 5 sur 5 étoiles

When entering the store we noticed a fresh sweet smelling scent,which I have to say was lovely. We were greeted as we walked in by Connor who gave us a friendly hello. After a couple of minutes he cam... Voir plus

Noté 5 sur 5 étoiles

When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .

Noté 3 sur 5 étoiles

Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Middlesbrough

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, Royaume-Uni

  • 01642 779150

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,6

Tous les avis

(1 621)

16 279 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Brilliant

Robert and Kai were so lovely! I love my sofa and excellent service from both of them! It was a tight squeeze and they both managed while chatting to the kids in the process. Thankyou lads, would highly recommend

20 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. I was very impressed with the delivery especially as I live in an upstairs flat. Both men were quick & efficient & very helpful. Great service.

4 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Brilliant service from Matthew in the show room at Cleveland Retail Park to the 2 delivery guys who swiftly and carefully delivered my mums new sofa. Excellent communication from the company to let us know exactly what was happening and to the fifteen minute slot of the delivery.

30 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

We went to SCS Middlesbrough last week…

We went to SCS Middlesbrough last week to have a look around and to see if we could find a corner sofa that would go nicely in our front room. This is where Barbara comes into the mix 😊. Absolutely lovely lady and took the time to explain to us a few things that had changed since we had last bought our sofa from there. We told her our ideas and she lead us straight to our dream sofa. She also helped us to pick out the perfect colour fabric after listening to what we wanted.

A few days later there was a bit of confusion from our end not SCS and Barbara took the time to call us and reassure us.

We are absolutely over the moon with the service we received and cannot wait for our new sofa and chair to arrive. We don’t want to wish the year away but September needs to hurry up 🤣.
Thank you so much.

8 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

disappointing

Sofa was delivered and the "specialist team" couldn't get it in the room, so they left it in my kitchen unassembled.

4 juillet 2025
Avis spontané
Logo de poltronesofà - Middlesbrough

Réponse de poltronesofà - Middlesbrough

Good Afternoon,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry that your delivery did not go ahead as expected and the furniture was unable to be assembled in your room of choice.
If the crew feel that the furniture is non-fit they will advise of this to prevent any damage to the furniture or to your home
We appreciate that this must have been disappointing for you and apologise for any inconvenience that this caused.

Should you need any further assistance then please call us on 0191 7313300.

Many thanks
ScS Social Media Team

Noté 1 sur 5 étoiles

I have ordered for months now but they…

I have ordered for months now but they haven’t supplied my sofa. Kept on extending the date. I regret ever having anything to do with this company. You can’t opt out but held hostage. I won’t advise anyone to patronise them. The worst scenario is that no communication from any of their staff except you ring them.

20 juin 2025
Avis spontané
Logo de poltronesofà - Middlesbrough

Réponse de poltronesofà - Middlesbrough

Good Morning Oluwakemi

Thank you for your review, I hope you are well.

I am so sorry that you have not received your furniture delivery and for the lack of communication from our staff.

I can see on your account that one of our staff members are looking into this for you and will be in contact with you once they have an update.

I apologise again for the time this is taking and can understand this will be causing frustration and upset.

If you have any further queries please do not hesitate to contact us on socialmedia@scs.co.uk and we can assist you further.

Best regards
Lucy - SCS Social Media Team

Noté 5 sur 5 étoiles

Great delivery service

Great delivery service, both the men delivered with care and respect for my home. The sofa and chair was put together then I was asked in which position I would like them placed. They took all the rubbish with them, excellent service

17 juin 2025
Avis spontané

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