Had to endure a Female trying to master your Order System on a Tablet while having to get frequent help elsewhere and the time it took to being ridiculous. Had to go back to shop to get a delivery dat... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement24 Springkerse Retail Park, 0, FK7 7TL Stirling, Stirlingshire,, GB
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Lisez les avis des autres
From setting foot inside the store at Stirling to taking delivery of my suite yesterday, I cannot find anything negative to say. Friendly staff, not pushy, very helpful. Also plenty correspondence r... Voir plus
Made very welcome as we came in. Assistant took time to tell us in detail about the furniture and the different materials and designs. Left us to browse and was there when we had made our decision.
It’s not often I leave reviews but the service I received was so good, that I feel it only right that I do. Donna, Adele, and Brian From Livingston depot were not only friendly, professional and orga... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Stirling
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
24 Springkerse Retail Park, 0, FK7 7TL, Stirling, Stirlingshire,, Royaume-Uni
- 01786 477430
4,6
Excellent
2 k avis
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Steven was very helpful.
23 juillet 2026
Great customer service
Great customer service. Raymond explained the full process and options, no pressure great service
16 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great delivery experience from the…
Great delivery experience from the drivers. Shame it took almost 10 weeks to be ready for dispatch
15 juillet 2026
Réponse de poltronesofà - Stirling
Good Afternoon,
I hope you are well and thank you for your review.
All of our furniture is made to order which is reflected n the estimated lead times that are provided.
I am very sorry that the delivery was a little longer than you may have hoped for and apologise if this caused any inconvenience.
I am pleased that you did have a great experience with the delivery on the day and I will certainly pass on your feedback to the relevant teams.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Ideal shopping experience
Made very welcome as we came in. Assistant took time to tell us in detail about the furniture and the different materials and designs. Left us to browse and was there when we had made our decision.
18 juillet 2026
Got to look around on my own and no…
Got to look around on my own and no hard sell . This is how furniture shops should be
15 juillet 2026
All Good-Recommended
Very good service, new suite delivered on day as expected, all good. Delivery lads were polite, respectful and informed. All in all, quite satisfied. Thanks.
16 juillet 2026
Service with a smile
Service with a smile. Your delivery guys were very friendly and polite.
16 juillet 2026
Will was extremely helpful
Will was extremely helpful, gave us time to look around. When we picked our sofa he was happy to help, arranged delivery to suit us etc.
13 juillet 2026
Fabulous Service. From setting foot inside the store at…
From setting foot inside the store at Stirling to taking delivery of my suite yesterday, I cannot find anything negative to say.
Friendly staff, not pushy, very helpful. Also plenty correspondence received regarding my delivery date and time and the delivery guys were friendly and respectful at all times. Great experience overall. So pleased with my suite 😊
15 juillet 2026
Positive attitude and great communication.
From the showroom visit and the delivery several months later, we complement the showroom staff (David) and the delivery team were fantastic, nothing was a problem very helpful and obliging.
And very important the communication from start to writing this review was top drawer, always aware of the process. Thanks Guys, Giovanni & Rose.
15 juillet 2026
Had to endure a Female trying to master…
Had to endure a Female trying to master your Order System on a Tablet while having to get frequent help elsewhere and the time it took to being ridiculous. Had to go back to shop to get a delivery date as wasn't contacted when they said they would and now find i'm sitting waiting for a delivery that has not been confirmed let alone given a time slot for!! Pleasure of buying suite has gone.
30 juin 2026
Réponse de poltronesofà - Stirling
Good Morning Alison,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you feel disappointed in your experience regarding the service in store and the communication around your delivery.
I can completely understand any frustration and will ensure that your comments are passed on to the store, to help us improve moving forward.
It is noted that you delivery has gone ahead and we hope that you are happy with your furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very welcomeing and helped me choose…
Very welcomeing and helped me choose the right furniture
14 juillet 2026
Réponse de poltronesofà - Stirling
Good Afternoon Elizabeth,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us and found the staff to be friendly and helpful on your recent visit.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
2 Sofas
2 Sofas
My son took the delivery for me as I was on holiday.
I had phoned to try and to delay delivery for a couple of days as the sofas were not supposed to get into the shop until the 10th of July and I was due back from holiday on the 12th.
No call back
My son soon sent me a photo of a scratch on one of the sofas.
I tried phoning about it today as I am now back in the UK. They were closed.
I will not be home until tomorrow.
I will try and contact them again.
My son said the delivery was fine.
10 juillet 2026
Réponse de poltronesofà - Stirling
Good Afternoon Andrea,
I hope you are well and thank you for your review.
I am so sorry to see that you noticed an issue with your sofa so soon after the delivery had taken place. I can completely understand how upsetting this must have been for you.
Rest assured that a service has now been raised and passed on to the 3rd party technicians at Emmiera who will look to have this resolved as quickly as possible.
They will contact you directly regarding any next steps required.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Friendly and efficient staff
8 juillet 2026
Kept informed
Kept informed, arrived when they said they would, polite, efficient delivery
9 juillet 2026
It’s not often I leave reviews but the…
It’s not often I leave reviews but the service I received was so good, that I feel it only right that I do. Donna, Adele, and Brian From Livingston depot were not only friendly, professional and organised, but they went out of their way to assist and help me. Brilliant team of people who should be commended for their customer service skills. I would have no hesitation in using your company again solely based on the service I received from them. Brilliant is an understatement. It won’t let me change the branch from Stirling to Livingston for some reason but that’s what my review is for.
10 juillet 2026
…Satisfied Customer
Good service from assistant who was very knowledgeable about the products. No pressure to buy. Impressed with product range and particularly fabrics available.
I look forward to the delivery of my new armchair in due course.
27 juin 2026
The assistant was very professional and…
The assistant was very professional and dealt with my purchase with confidence and listened to my requirements
1 juillet 2026
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