We were welcomed by a very friendly and engaging staff. Our questions were answered in a knowledgeable way and the lady we were talking to went above and beyond to help us. Our intention was not to bu... Voir plus
Établissement
Changer d'établissementUnit 3B Straiton Retail Park, Straiton, EH20 9PW Edinburgh, Midlothian,, GB
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Lisez les avis des autres
I am absolutely delighted with my Regina sofa. The delivery guys Robin &Dean unpacked it and carried it in & placed it into position without any complaint on which must have been a very strenuous effo... Voir plus
Keith welcomed us as we walked through the door, advising that the business had transitioned under it's new name from scs and that all sofas can be made available in any fabric shown within the stor... Voir plus
The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de poltronesofà - Straiton
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 3B Straiton Retail Park, Straiton, EH20 9PW, Edinburgh, Midlothian,, Royaume-Uni
- 01655 500399
4,6
Excellent
2 k avis
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Very friendly and helpful staff a warm…
Very friendly and helpful staff a warm welcome on entering was offered tea or coffee it was a very pleasant experience
23 juillet 2026
We were welcomed by a very friendly and…
We were welcomed by a very friendly and engaging staff. Our questions were answered in a knowledgeable way and the lady we were talking to went above and beyond to help us. Our intention was not to buy a sofa on that day but we somehow left with one.
19 juillet 2026
Staff member Stefanie was very helpfulat straiton store
Staff member Stefanie was very helpful
17 juillet 2026
I found the staff very helpful greeting…
I found the staff very helpful greeting me on arrival at the store but then giving me enough time to look around at all the sofa the were on hand to help with my enquires and purchasing my choice
13 juillet 2026
Great experience today!
Very helpful staff. Very friendly and helped us choose a sofa and the covering and arranged it all for us. Would recommend this shop to anyone.
18 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Poor service
The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas. Well done ScS but your delivery staff needs addressing.
17 juillet 2026
Réponse de poltronesofà - Straiton
Good Morning Mr Swan,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about your experience with the delivery crew and that you were disappointed in the service from them on the day.
We team always aim to be friendly and professional so I apologise that this was not the case and will certainly pass on your feedback to our Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Steph was really helpful
Steph was really helpful. Process was straightforward. Hopefully delivery will be efficient too
16 juillet 2026
Réponse de poltronesofà - Straiton
Good Afternoon Paula,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us in store and found Steph to be helpful. I will certainly pass on your comments.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
From looking to delivering my sofa all…
From looking to delivering my sofa all the staff were amazing
15 juillet 2026
Everything went to plan delivery team…
Everything went to plan delivery team was perfect very happy with the sofas. Would recommend
15 juillet 2026
Had issues with selling and getting…
Had issues with selling and getting call backs after chasing to discuss. Delivery was ok. Customer service before sale good after sales not so good.
26 juin 2026
Réponse de poltronesofà - Straiton
Good Morning Debbie,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am sorry to see that you were disappointed in the service received after your order had been placed with us and that you had issues in receiving a call back.
I can see that you contacted us yesterday and a call back was requested with the store. They have noted that a call attempt was made however as there was no answer they have left you a voicemail with the required information.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
I am absolutely delighted with my…
I am absolutely delighted with my Regina sofa. The delivery guys Robin &Dean unpacked it and carried it in & placed it into position without any complaint on which must have been a very strenuous effort on a very hot day of 29 degrees. I shall be going to the S.C.S. store Straiton Park Edinburgh on 14/07/26 who requirers seating furniture in the near future. I could not recommend Poltrone Sofa enough.
11 juillet 2026
Sofa suite is lovely although delivery…
Sofa suite is lovely although delivery arrangements were a little haphazard,
8 juillet 2026
Réponse de poltronesofà - Straiton
Good Afternoon Mrs Ashby,
I hope you are well and thank you for your review.
We appreciate you sharing this feedback and are pleased to see that you are happy with your suite.
I am sorry if the delivery did not go as smoothly as expected on the day and I will certainly pass on your comments to the Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Robin and Dean were very efficient and…
Robin and Dean were very efficient and the sofas set up in no time. The delivery was on time. All in all an excellent service.
11 juillet 2026
Keith welcomed us as we walked through the door
Keith welcomed us as we walked through the door, advising that the business had transitioned under it's new name from scs and that all sofas can be made available in any fabric shown within the store. At that point Keith left us to browse without any pressure of sales etc which was perfect as aligns with our preference of shopping.
When we required assistance Keith was within the vicinity to answer questions and support as we required. He spent probably an hour supporting us with material decisions etc before we completed on the sale. Everything was extremely easy and we did not feel at any point a sale was being pressurised.
7 juillet 2026
Staff welcoming
Staff welcoming, and available to assist when required without being overbearing. Helpful in discussions about colour and fabric choices. Raz and Steff helped us with our purchase.
9 juillet 2026
Stefanie was very helpful and made the…
Stefanie was very helpful and made the decision making process easy. She was very attentive without being pushy.
5 juillet 2026
I am very happy with my experience with…
I am very happy with my experience with Poltronesofa- Straiton as my furniture looks great. The delivery men were excellent
in delivering on time and building my furniture up so no complaints from me.
8 juillet 2026
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