Excellent service, despite being short on staff, all were highly professional, friendly. Look forward to our new sofa being delivered in due course. Thank you.
Établissement
Changer d'établissementNantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I realised a week after I ordered the sofa that I'd ordered the wrong facing side. I went straight to the store to ask if I could change the sides but, was told that there is only a 72 hour window in... Voir plus
L'entreprise a répondu
Andy was very helpful, showed us the full range, what was possible to achieve whether it was fabric or leather. The range of colour choices were amazing and we would recommend your company to everyone... Voir plus
Great range Really flexible and affordable! Jil who welcomed us in straight away, didn't bombarde us with loads of information, she gave us exactly what we needed on the day, superb customer servi... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Swansea
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Royaume-Uni
- 01792 312990
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Excellent service, despite being short on staff, all were highly professional, friendly. Look forward to our new sofa being delivered in due course. Thank you.
30 juillet 2026
The staff were really friendly and…
The staff were really friendly and helpful and not pushy they let me wander around without any hassling which I find off putting ! Keep up the good work you’re doing amazing
26 juillet 2026
Amazing service all round
Amazing service all round, from the help and advice in store when looking at various options, to the delivery of the sofa and footstool. Thank you!
29 juillet 2026
Delivery was on time, first class
Delivery was on time and I am really pleased with the service I have received.
The quality of the sofa's is excellent.
25 juillet 2026
Andy was very helpful
Andy was very helpful, showed us the full range, what was possible to achieve whether it was fabric or leather. The range of colour choices were amazing and we would recommend your company to everyone.
28 juillet 2026
It looks like quality furniture …we’ve…
It looks like quality furniture …we’ve purchased a cossina 3 seater leather sofa … can’t wait for it to be delivered to us
28 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Lovely sofa. Wrong sides
I realised a week after I ordered the sofa that I'd ordered the wrong facing side. I went straight to the store to ask if I could change the sides but, was told that there is only a 72 hour window in which to make any changes and was advised that my sofa had already gone to production so, as a result this doesnt look right in my lounge.
It's a very well made quality sofa and I realise this was my error in the first place.
25 juillet 2026
Réponse de poltronesofà - Swansea
Good Morning Kerry,
I hope you are well and thank you for taking the time to leave us your review.
We do advise in our terms and conditions that any amendments must be made within 2 days of being placed. I am so sorry that we were unable to make any changes to your order at the time and can completely appreciate that this must have been disappointing for you.
I apologise for any upset caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Poor experience settee delayed no…
Poor experience settee delayed no update from scs but quick enough taking a deposit
16 mai 2026
Réponse de poltronesofà - Swansea
Good Morning Paul,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion.
I can see from your confirmation document that your order was initially estimated to arrive at our Distribution Centre around 14/08/26, however we do advise in the terms and conditions that this can change by 4 weeks either side.
At the moment your order is not delayed and is still estimated to arrive with us within this timeframe.
Rest assured that once your goods are ready, we will reach out with the first available delivery date.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Fantastic customer service
Great range
Really flexible and affordable!
Jil who welcomed us in straight away, didn't bombarde us with loads of information, she gave us exactly what we needed on the day, superb customer service!
17 juillet 2026
POLTRONE SOFAS AT LLANSAMLET.
In store experience was excellent. Delivery time was as forecast and the delivery arrived in the time estimated on the day. Efficiently assembled and all packaging removed. Recommended.
19 juillet 2026
Made everything easy
Very comfortable experience, Jon was very informative with no pushy sales patter. Demonstrated the furniture well and guided us through the options great. Highly recommended.
16 juillet 2026
Ordered when promised promote delivery…
Ordered when promised promote delivery .Quality as sample in store .Delivery team excellent could not fault them .Overall a great experience.
11 juillet 2026
Great service of a good product
Easy to order, delivered within the timescale given. Unpacked on delivery, feet assembled and all packaging removed.
The product looks great so am happy with my purchase
11 juillet 2026
Wide range of products and excellent…
Wide range of products and excellent customer service, thanks to Julie.
14 juillet 2026
friendly and knowledgeable staff
friendly and knowledgeable staff, with excellent delivery service
11 juillet 2026
Leather sofas and chair
Waited months for leather 2 seater.3 seater and chair . Delivery men were excellent very polite helpful put them together quickly but had been sent the wrong feet for 2 seater so now have to wait another couple of weeks to have new ones sent . After paying all that money you would expect it to be perfect . So disappointed.
9 juillet 2026
Réponse de poltronesofà - Swansea
Good Morning Mandy,
I hope you are well and thank you for taking the time to leave us your review.
First of all I apologise sincerely that your sofa has arrived with the incorrect feet attached. I can completely understand just how frustrating this must be for you as is not the experience that we would expect for our customers.
I can confirm that the new feet have been placed on order with the supplier and you will be contacted as soon as these are ready to be fitted.
Kind regards,
Poltronesofa at ScS
Social Media Team
Very good service delivery was on…
Very good service delivery was on time. Men were very good
9 juillet 2026
The delivery was on time
The delivery was on time. The delivery men were very courteous and careful . They placed my sofas exactly where I wanted them. We are extremely pleased with our new sofas.
9 juillet 2026
The them was amazing but the customer…
The them was amazing but the customer service we had off Alan was above and beyond
8 juillet 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.