Found the sofas that I wanted in the colour and size. They offer very nice range of sofas with great flexibility of fabric's & colour's + they are built to order so you can have exactly what you want.... Voir plus
Établissement
Changer d'établissementUnit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB
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Delivery spot on kept me informed when they were near Had a job getting the furniture in lift but managed ,set up furniture where I wanted it placed ,showed me how to operate recliners , very good s... Voir plus
Assistant was knowledgeable about products available she made it easy to make our purchase. However one of the biggest fault in your store is the staff immediately pounce on customer's as soon as you... Voir plus
L'entreprise a répondu
Excellent advice on all aspects of our purchase and was fully explained. Kat (short name) was very friendly and not to pushy. It was a nice relaxed atmosphere.
À propos de l'entreprise
À propos de poltronesofà - Team Valley
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, Royaume-Uni
- 0191 731 3300
4,7
Excellent
1 k avis
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Shop assistant very polite and helpful
Shop assistant very polite and helpful. Delivery was prompt and very professional 👏
12 juillet 2026
Excellent advice on all aspects of our…
Excellent advice on all aspects of our purchase and was fully explained. Kat (short name) was very friendly and not to pushy. It was a nice relaxed atmosphere.
14 juillet 2026
The crew did a great job bringing in…
The crew did a great job bringing in the sofa and putting it together very friendly, The only thing is the sofa is lovely but the colour black is not what it is it looks more like a grey which I’m not happy about.
12 juillet 2026
Proper service is back.
Found the sofas that I wanted in the colour and size. They offer very nice range of sofas with great flexibility of fabric's & colour's + they are built to order so you can have exactly what you want. The staff know all about their products and go out of their way to help without being intrusive or pushy.
7 juillet 2026
Great service from knowledgeable & friendly staff.
Very welcoming staff. Advised on colour & fabric choice. Helpful with measurements etc. Knowledgeable without being pushy.
4 juillet 2026
Great company the whole experience went…
Great company the whole experience went well from the purchase of the items to the delivery and set up all the staff where very professional and very helpful very happy with the service
7 juillet 2026
Came on time and knew what they were…
Came on time and knew what they were doing and explained what we needed to know and we're polite
8 juillet 2026
The person I saw helped me to choose a…
The person I saw helped me to choose a lovely suit
He was very polite informative and patient
He also gave me plenty of time to decide on the payment plan
10/10
8 juillet 2026
Ronnie and Ronnie were very helpful and…
Ronnie and Ronnie were very helpful and respectful of our property. Especially taking off their boots as I had just put down a new rug on which the sofa was put on.
8 juillet 2026
Customer service in store was excellent
3 juillet 2026
Delivery spot on kept me informed when…
Delivery spot on kept me informed when they were near
Had a job getting the furniture in lift but managed ,set up furniture where I wanted it placed ,showed me how to operate recliners , very good service 😀 👍
4 juillet 2026
first class service delivery men first…
first class service delivery men first class in sorted with no fuss
4 juillet 2026
Absolutely
Absolutely fantastic. Very very good and helpful. Can't fault them in any way.
4 juillet 2026
New settee
I got plenty of notice of when my settee and chair was coming and they came to my house and were polite and did their job without any fuss, l was very pleased
2 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The man who took sofa ordgreat helper dave done…
The man who took sofa order dave done everything he cud t make us comfortable
27 juin 2026
Réponse de poltronesofà - Team Valley
Ciao Miss Hardingham,
Thank you very much for speaking with me today, we really appreciate your time and are pleased that you had a positive experience in store.
If there is anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
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