Heres me "reaching out" again!
So it would seem to me that the various departments in SCS dont communicate with each other.
On Saturday after Uddingston store manager sent an e mail to Livingston Delivery Depot Manager escalating my complaint. He did phone to say he was just hearing about my failed deliveries! He apologised and sent an e mail with promise of delivery at 0900 today and that he would phone when my furniture left depot.
Needless to say Ive heard nothing and the number he told me to call him on is just answerphone.
Oh well at least I have the e mail as further proof as well as other communications.
As explained to him I am nightshift and said I would not go to bed.
I probably wont sleep now anyway as I feel ill!
Cant blame people for taking the legal route, social media TV etc. Its all well deserved.

Im still waiting on a refund after 9 failed deliveries! Cancelled on 26th December. A settee that was ordered last August! Lost count of the times i was told they couldn't locate it after giving me a new delivery date & assuring me it was there. Tried phoning the store in Uddingston. They don't pick up. Don't call me back when I leave a message. The cancellation letter was handed to Andrew the manager personally. Options to contact SCS are limited. I've tried after sales on numerous occasions who say they'll contact the store. Closest I got was today when a lady from after sales called me back to say she thought it was being processed but had to be approved by a member of senior management but didn't know who when asked for a name & also couldn't give any idea of a time frame. All very vague. I can see from others' experiences that they have had their refunds within a few days! What is the holdup with us. I just want out of this loop & to be done with SCS.

Drivers telephoned keeping me up to date with delivery. Couldn't fault both delivery crew. Delivered suite and placed it were i wanted it. They were very friendly and polite and very quick.

We ordered a suite late September, we were moving house in October. On the third of October we moved house, on the 6th October my dad was taken to hospital and he died ten days later and the suite was the last thing on my mind.
From the 12th of November until Christmas eve, we had 7 delivery dates and 7 cancellations, the 8th delivery was Christmas eve and we rejected it, we were so stressed and it was making me ill, my mental health was suffering so we rejected it, the company are horrible. There's a Facebook group called SCS customer complaints, if you are thinking of a suite, check out the the group, horrible company to deal with 😡

Bought a sofa and chair on 9/9/25 , guaranteed Xmas delivery, 3 of us assured by staff it would come apart to fit in the door, sofa arrived on 3/12/25 , it did not, cost me £280 next fir other drivers to take an arm off,chair delayed, got a text saying delivery 22/12/25,waited all day, phone shop and distribution centre 4 times throughout the day advising it will be delivered but was not, they couldn’t tell me where it was . Chair not delivered till 5/1/26, people had to sit on the floor on Xmas day and New Year’s Day , I sent 3 emails to different addresses, all bounced back not delivered, sent an email to executive, still waiting on an answer, first and last time buying from Scs and would not recommend them

Would rather leave a zero star review.

Ordered sofa in May

Wrong sofa ordered by shop and delivered in August

Replacement ordered once staff eventually admitted their mistake.

I was given a delivery time of (another) 14 weeks.

Now at end of December (7 months since originally ordering sofa)

I have called and was promised a response, which hasn’t come.

I have spent over an hour on hold today.

I would never have bought anything from SCS had I known that this situation is extremely common with SCS.

A warning to anyone thinking about buying anything from SCS in Uddingston. I ordered a suite on 29th November firstly because it was a good price, I really liked it but mainly because it was 14 day delivery. I paid cash.
Got a notification it was being delivered on 10th December. I had to take day off my work unpaid. Tracking on the date gave me delivery time off 12-12.30. This changed roughly 10 times and in the end failed to deliver. Got rescheduled for 15th December. Again no show. Rescheduled for 20th and again no show.
So please do not use this company.
Not one person has been helpful and do not even reply to emails.
DISGUSTING.

So following on from reply from SCS. The soon as I seen this reply I responded as per there request. Sadly still no reply on email.
So I currently go into Christmas sitting on a deck chair and no further forward with any resolution from this awful company!!!!

Terrible service never use again got the text to say the couch was arriving in November we cleared the room disposed of the old couch(because they don’t take the old one away) took time off work day of delivery text at 6 in morning to say on the way am STILL waiting on someone to say it wasn’t coming. Went to shop next day to find out what the figgy pudding was happening,sorry sir seems the warehouse mess up I guess as we can’t contact them either. Emailed customer service nothing. Now three weeks later(no couch) remember the item is delivered, but even then the guys delivering it were gonna give me two couches as they said they were both for me after 5-10 mins they checked the bill if laden to find it had a different address on it. The two guys themselves were courtesy,polite and hard working but after the previous “phantom “ delivery any small detail was noted. The review ask for the store the store was ok it’s the delivery that is terrible

After sales service is nothing short of abysmal. Purchased on 18th May, Delivery made in mid July and as of today 19th December still awaiting leather care kit which was purchased at time we bought suite. Despite many broken promises following multiple telephone calls I am no further forward or any closer to knowing when delivery will be fulfilled.

Sofa delivered today, chaps delivering took great care when bringing it into the house. Had it set up in no time.Took all the wrapping away with them no mess left behind, pleasant to deal with. Great customer service all round.

I have been trying to contact Scs uddingston for a few days now to see what is happening with my chair. The delivery men came to my property with a 3 piece suit and told me 1 chair was damaged but I’ve had no word on when it will return. The service from the delivery drivers was disgraceful. They tried to get me to climb into the back of the van to see the damage, 1 man then proceeded to drag my 3 seater sofa off the van and onto the road causing 1 of the feet to pop off. He then jammed it back on. They then took all the plastic off of the cushions, chair and sofa in the street in the rain. The cushions were soaked when they came in so they must have been sat on the dirty path. They then dragged the chair into my house scuffing the feet. My doors are narrow, instead of trying to work a way to get it through they forced it causing serious damage to my door frames. They then dragged the 3 seater sofa to my top step. Dragged the arm of the sofa along the ground causing the material to rip at the arm (the same thing is on the arm of the chair) they forced it though my door causing the bracket holding the door to the frame to burst so now I need to buy a new door. They damaged the door frame further. There is paint flakes all over the couch and chair, scuffed feet, a tear to the plastic underneath damage to my home I will now need to pay to replace. They didn’t leave the cleaning kit so I can try clean the paint flakes that are all over it and they haven’t given me any info on the chair that hasn’t been delivered. This is absolutely unacceptable. I paid a lot of money for this and they have caused serious damage to both items and my home. I cannot get through to anyone on any phone numbers that are online for Scs. Then I tired to email and it bounced back saying it is not in use.

Furniture delivered 3hrs after expected time. Muddy marks left on carpets from shoes. Guy delivering broke the leg from the armchair and just pretended he had repaired it, chair actually wobbled.

Sold a sofa care package that never arrived. Was told it would be sent out and has never arrived. Have emailed numerous times since June to different scs email addreses to be completely ignored. Absolute scam

We had a lovely experience buying a sofa. Sandra was very helpful and professional and helped us to choose the right sofa for our living room.

Lack of customer service and lied to throughout the process. We eventually received delivery on the 4th attempt, we have been promised compensation and not had any follow up. Given what we have been put through we never received any calls to ensure our delivery had been successful, or any calls to keep us in the loop. No one could give us answers. Poor management skills. Very disappointing, we were warned off using SCS and wish we had listened. They have a very good product and sales. However, on delivering very poor and when approaching with any concerns, no one seemed to care! They did their part to sell! They really need to sort out their distribution services! We lost 4 days of work so loss of wages/ holidays. We were informed we were not the only ones experiencing this! Shocking!

Jason was super friendly and helpful when helping us buy our sofa. He provided us with all the information and helped us with the measurements and sizing we needed. He was super friendly and really went the extra mile with our experience in store, couldn't thank him enough!

Kept up to date with delivery time , phone call 35 mins before delivery. Friendly team , quick to unpack and put the sofas together .

Jason was very informative and helped us decide on a sofa for a Christmas delivery to our new home. He was patient and gave us space to have a look around. When finalising the sale he was thorough and made sure we were happy. A credit to the ScS company

The staff were all so helpful and accommodating! Especially Jason who helped us tremendously to find us the right choice for us and the patience of a saint. Couldn’t recommend the store more

Ordered a sofa for my grans new flat. First delivery no show! 2nd delivery same! Third delivery got a call to say they couldn't deliver! All times we were in an empty flat waiting for delivery! Been to the store on more than 2 occasions- no one has helped! Called customer service and even spoke to management no one can help! Tried to get a refund still nothing! We will not stop until my gran has a full refund! DO NOT TRUST THEM! LOOK AT ALL REVIEWS ON FACEBOOK!