poltronesofà - West Thurrock Avis 

2 237
TrustScore 4.5 sur 5

4,6

Lakeside Retail Park, West Thurrock Way, RM20 1WN West Thurrock, Essex,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Nice helpful. Not pushy staff. We dealt with Cliff who was very understanding and honest. His colleague Ukeme was also very helpful in providing photos of all swivel chairs to help us decide on amend... Voir plus

Noté 5 sur 5 étoiles

Great service in the showroom. The salesman (Ukeme) knew his product well and was able to give useful and constructive assistance. Can't comment on product as waiting for delivery.

Noté 5 sur 5 étoiles

Fantastic service from start to finish. We sat down with Raj but to be fair all your other staff was very good too. Ended up buying 2sofas now just waiting on them being delivered. Thank you all for a... Voir plus

Noté 4 sur 5 étoiles

The sales people on the floor were very helpful and efficient . However when spending vast amounts on furniture l found it inexplicable that you are not able to provide a small of the fabric selected... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - West Thurrock

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Lakeside Retail Park, West Thurrock Way, RM20 1WN, West Thurrock, Essex,, Royaume-Uni

  • 01708 685560

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,6

Tous les avis

(2 237)

16 455 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Nice helpful, honest and not pushy

Nice helpful. Not pushy staff. We dealt with Cliff who was very understanding and honest. His colleague Ukeme was also very helpful in providing photos of all swivel chairs to help us decide on amending our order.

23 juillet 2026
Noté 5 sur 5 étoiles

Great service in the showroom

Great service in the showroom. The salesman (Ukeme) knew his product well and was able to give useful and constructive assistance. Can't comment on product as waiting for delivery.

23 juillet 2026
Noté 2 sur 5 étoiles

Care Pack Not Delivered

Sofa delivered on time so all good there. The care pack was not delivered however. We have asked the showroom to contact the warehouse but have not heard back as to how and when we might receive it.

30 juillet 2026
Logo de poltronesofà - West Thurrock

Réponse de poltronesofà - West Thurrock

Good Morning

I hope you are well and thank you for taking your time to leave us a review

I am sorry that your care kit was not delivered with your furniture and that you are awaiting an update from the Distribution Centre / Store in regards to when you will receive it.

We will chase this with them for you and request that they contact you with an update on this

Kind Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Noté 4 sur 5 étoiles

Very good the two men that delivered…

Very good the two men that delivered the furniture were very helpful and professional

24 juillet 2026
Logo de poltronesofà - West Thurrock

Réponse de poltronesofà - West Thurrock

Good Morning Paul,

Thank you for your time today, it was really lovely speaking with you.

We are pleased that you did have a positive experience and thank you again for your feedback, this will be passed on to the relevant teams.

We hope that you continue to enjoy your new furniture.

Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 4 sur 5 étoiles

All good

All good . But no elite care kits were sent with the new furniture .

24 juillet 2026
Logo de poltronesofà - West Thurrock

Réponse de poltronesofà - West Thurrock

Good Afternoon

Thank you for leaving us a 4* review

I am sorry that your care kit was not received at time of delivery

I have checked your account and can see that an email has been forwarded to the Distribution Centre for your area in order to chase this for you

If you require any further assistance please do not hesitate to contact us on 0191 731 3300

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Noté 5 sur 5 étoiles

Great service

Buying the sofas was quite straight forward. The worker was very helpful and gave us a lot of information and made sure he was always doing the right thing and we were happy with the purchase.

16 juillet 2026
Noté 5 sur 5 étoiles

Fantastic

Was able to create my perfect sofa in the most gorgeous fabric I've ever seen. Delivery was a week earlier than expected and easy to track throughout, drivers communicated regularly and the entire experience was seamless.

18 juillet 2026
Noté 5 sur 5 étoiles

I had a really great experience there

I had a really great experience there. A special mention to Mr Ukeme who took the time to give me all information on the bed sofa I was looking for and also answering to every question that I have. Highly recommend this shop. And the staff are very kind and welcoming

17 juillet 2026
Noté 5 sur 5 étoiles

Will definitely recommend!

Received an email and text the night before delivery with a 5 hour time slot. Received another email before 7am on day of delivery with a link to track the drivers and with a closer time slot and a phone call when they were on their way. Perfect handoff and we’re only in my home for 15 minutes building my new sofa.

16 juillet 2026

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